Nextiva vs Nextiva Contact Center Comparison

RingEX

Twilio

Vonage Business Communications

Zoom Phone

OnSIP

Ricochet360

Great Product! Wonderful Service

Friendly Customer Support

Nextiva Reflections

Hi Brandon, 

I am glad read about how business friendly Nextiva Contact Center has been for you, as this is exactly what we had in mind when designing its flexibility. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com.

Thomas from Nextiva

Very solid phone service and the support will be able to figure out issues.

Gets the Job Done!

Nextiva is a great value and they offer tremendous customer support.

Nextiva has amazing customer service and offers the best value for the service

Overall I would not recommend Nextiva as they have their call center and technical support over seas.  I have been a long-time customer.  

Questionable offshore customer service

It's great! I use Nextiva daily for my work and if I need to contact someone from United States.

Easy to use

Nextiva has helped our business so much!

Outstanding. Friendly, knowledgeable, and evolving.

I highly recommend Nextiva to any Call Center looking to switch away from their old phone company or less equipped VOIP provider. 

Outgoing Call Center with Integration to CRM

Overall, my experience with Nextiva has been great. I do not plan on cancelling the use of the Nextiva system for a long time. Thankful for how easy they make it to be able to contact my customers. 

Nextiva Desktop/Mobile App Review

Easy to reach live agent
Knowledge base of agent in answering inquiries accurately
Completion of issues during one phone call

Service Rating

Excellent Solution for Call Center Needs

So far, everyone at Nextiva has been a pleasure to work with.  

Great service

Only been positive. After trying out several other providers, Nextiva was not comparable. Thank you Nextiva!

A+ service!

Nextiva makes Business Easy

Nextiva is great!

Nextiva gives us a dependable point of contact with our customers. They were even able to port our existing toll-free number so the switchover was invisible to clients.

A Custom Solution

So far, the experience has been good. Customer support is helpful in case we have a question.

Good Choice for Remote Work

I have had an overall great experience with nextiva. While it does have some limitations whenever I have had an issue I call and get help almost immediately with what I need. Uptime on the hard line phones has been 100%. We have had a few issues at times with the softphones but it is usually resolved within an hour.

Good platform for self management

Nextiva Phones are Excellent

Nextiva Review

Great service at a great price!

Your user-friendly interface has made managing calls and messages effortless, boosting our productivity. While my experience has been positive, I believe simplifying certain features in the mobile app could enhance user experience.

The Best VOIP

Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best. 

Nextiva is the best system around

Overall, I love Nextiva, and I really can't complain. Nextiva has improved our communications at work. 

Nextiva has improved our services! 

Excellent Service

Great product/Great Service

The experience has been excellent and did I mention their Amazing Support!

Nextiva VOIP & Call Center are Excellent for Business

We had a PBX before Nextiva for all of our locations. We stopped using the PBX and are only using Nextiva.  10.

If you have are a business-person. You need their app

Cheapest cloud VOIP

Elevating Customer Service with Seamless Communication

Fantastic!!!!! Nextiva is a very cool app

My Daily Buddy

The Nextiva Contact Center is overall a great we to manage incoming call, and messages.

Nextiva Contact Center

I love Nextiva

I'm using Nextiva and Nextiva Fax for more than 5 years, is excellent service, easy and reliable, price per year is affordable and not one complain in those years

Experience with Nextiva

Overall, I will continue to use Nextiva due to the easy user interface and clear call quality.

Loyal user for over a decade

It was easy process and I got what I need it. I am happy overall 

Problem Solved 

The phone system worked flawlessly for the time I used Nextiva.  The costs were reasonable and with excellent functionality.

Great Voip phone system

These two years using nextiva have been really helpful and definetely this virtual tool has increased productivity for all the team in office and remotely. 

Nextiva is friendly and useful for business

Great Contact Center features

Last time that we have to call to add new users and to set up new phone devices we were helped in a professional way fast and reliable by the Nextiva team . After the phone call , we received an email with a follow up from the nextiva team to confirm that all our questions were answered. 

Great Call Center Option

We did intensive research on over 5 different VoIP providers when we did a large expansion recently. Since choosing Nextiva, I have never once wished that we had chosen anyone else. Nextiva was willing to work with us on the terms of the contract, and saved us from an onerous deal with another provider.

Great Customer Service

I am really hoping and pretty sure they have the ring to the next user setting when I cant answer my phone. I am excited to be closer to the step of calling them up potentially as our chosen company this time around. 

Nextiva Has My Attention. 

Great Phone Service 

Our overall experience has been great. I have zero complaints. As long as Nextiva remains consistently reliable and affordable, I'll stick with them.

Nextiva Great Quality for the Price

Due mostly to pricing, Nextiva wasn’t our first choice. However, after dismal results with cheaper companies we made the switch to Nextiva. It was well worth the investment. Call routing was greatly improved, which translated to a better customer experience. Queue management is easily done, which improved productivity. I should note that even though we are a small company, we use the Enterprise level software. It is a higher ticket expense but when you factor in the gains, it is well worth it. Support has generally been amazing (all companies have their busy days). I recommend Nextiva to all my business contacts. 

Woth the Investment

Great Product for our growing office

Best Call Center Out 

Compare Nextiva and Nextiva Contact Center based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Alerts/Notifications

Audio Calls

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Benchmarking

Calendar Management

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Tracking Metrics

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Content Management

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Data Analysis Tools

Data Import/Export

Drag & Drop

Email Marketing

Employee Coaching Tools

Employee Directory

Employee Recognition

Fax Management

Feedback Management

File Sharing

For Cloud Phone Systems

Gamification

Goal Management

Knowledge Base Management

Live Chat

Live Results Sharing

Mobile Access

Mobile Survey

Multi-Channel Communication

Multi-Channel Distribution

Multi-User Collaboration

Offline Form

Offline Response Collection

Online Voice Transmission

Performance Management

Performance Metrics

Post Scheduling

Predictive Dialer

Proactive Chat

Process/Workflow Automation

Quality Management

Question Library

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Response Validation

Ring Groups

Role-Based Permissions

Screen Sharing

SIP Trunking

Skip Logic

Social Media Monitoring

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Unified Communications

URL Customization

Video Conferencing

Virtual Assistant

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Mail

Voicemail Transcription

Nextiva

Android

Web-based

Windows

iPad

iPhone

IT Engineer

Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.

Director of Coworking

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.

Chief Operating Officer

Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

manager

Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.

Nextiva vs Nextiva Contact Center Comparison

Nextiva

Nextiva Contact Center

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives