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Nextiva vs Phone.com Comparison

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Overview

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business...

Phone.com is the leading cloud-based phone company focused on the needs of SMB and entrepreneurs. In addition to offering...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$18.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

116

20

17

3

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

4.0

(38)

5

4

3

2

1

18

10

4

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.
They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.
It’s been a vast improvement compared to the old systems and the business is very happy overall with the software.

Pros

Customer service was great, good features and functionality, room for customizations, can keep personal phone number private.
AMAZING customer service/support. Easy configuration and sensible flow/interface.
Overall, a great phone system. Just began using it and very happy.

Cons

The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.
I spent days asking to fix things but each time more problem and more things did not work. We were running in circles with the problems.
Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

Cons

The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls.
So let this review be your warning. The low price comes with a massive.
I am the type of person who does not answer calls I don't know so this is a very annoying thing about phone.com.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features26
  • API
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Reporting
  • Data Storage Management
  • Drag & Drop Interface
  • Escalation Management
  • Fax Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Mobile Integration
  • Permission Management
  • Receiving
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Video Conferencing
  • Voice Mail
  • Total features4
  • API
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Transfer
  • Caller ID
  • Chat
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Reporting
  • Data Storage Management
  • Drag & Drop Interface
  • Escalation Management
  • Fax Management
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Mobile Integration
  • Permission Management
  • Receiving
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Video Conferencing
  • Voice Mail

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nextiva vs. Phone.com

See how Nextiva and Phone.com stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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