Nextiva vs PhoneBurner

Ringover

800.com

RingEX

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

IT Manager

I do not like the long wait on hold to get a Nextiva support tech on the line.

Service Director

The support team is highly responsive, knowledgeable, and dedicated to resolving any issues promptly. Whether we had a technical question or needed assistance with a specific feature, their support staff was always ready to help, making our experience with Nextiva even more delightful.

owner

I contacted support and they changed some things and said wait 45 minutes and it should work.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Agent Interface

AI Copilot

Alerts/Escalation

Alerts/Notifications

Audio Calls

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Benchmarking

Calendar Management

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Tracking Metrics

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Content Management

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Drag & Drop

Email Marketing

Employee Coaching Tools

Employee Directory

Employee Recognition

Fax Management

Feedback Management

File Sharing

For Cloud Phone Systems

Gamification

Generative AI

Goal Management

Knowledge Base Management

Live Chat

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Distribution

Multi-User Collaboration

Offline Form

Offline Response Collection

Online Polling

Online Voice Transmission

Performance Management

Performance Metrics

Post Scheduling

Predictive Dialer

Proactive Chat

Quality Management

Question Library

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Response Validation

Ring Groups

Role-Based Permissions

Screen Sharing

Sentiment Analysis

SIP Trunking

Skip Logic

Social Media Monitoring

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Two Way Audio & Video

Unified Communications

Reviews for Nextiva come from a wide variety of industries, including insurance (5% of reviewers), information technology and services (5%), and construction (5%). The most frequent use case for Nextiva cited by reviewers is VoIP (36% of reviewers).

Users and use cases

Most reviewers indicate that Nextiva offers competitive, transparent pricing and cost-effective plans with no hidden fees, and they value the comprehensive features included. However, some users report higher costs for advanced features and per-user pricing, especially for smaller businesses.

Value for money

The Nextiva integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.6 out of 5 for its integration with Nextiva) and Microsoft Teams (a meeting product, 4.6).

Integrations

Nextiva is a business phone systems program with key features that include VoIP connection, voice mail, online voice transmission, call routing, mobile access, and more.

Nextiva

iPad

iPhone

Android

Windows

Web-based

Zoom Phone

Vonage Business Communications

Ooma Office

RingCX

8x8 Work

Microsoft Teams

Dialpad

Google Voice

Grasshopper

MiVoice Business Solution

Momentum

Digital

Core

Engage

Essential

Professional

Premium

Limited and unreliable SMS functionality

Co Owner

The only thing I have issues with sometimes is when I am texting a customer without saving their contact yet, when I save them as a contact it will remove all the previous chats and call log.

Owner

It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first.

53% of reviewers feel negative about Text Messaging, noting frequent problems with SMS features. Users report issues such as inability to send or receive texts reliably, lack of MMS support, delayed or missing messages, and cumbersome setup. Reviewers mention difficulties with contact synchronization, message deletion, and initiating new conversations. Many say these limitations hinder their ability to communicate effectively with clients via text.

Challenging contract and billing practices

Operations Manager

There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed.

More on that later.   While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues.   When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain.   When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract.  

78% of reviewers feel negative about Contract Issues, citing concerns with auto-renewal clauses, early termination fees, and lack of transparency. Users report difficulty canceling services, unexpected charges, and poor communication from support regarding contract terms. Reviewers indicate frustration with hidden fees, complex billing, and feeling misled by sales practices. Many say resolving contract disputes is time-consuming and often requires multiple escalations.

Complex and confusing administration

General Manager

It's been about 3 months and we haven't yet been able to use Nextiva due to the LONG wait to get verified with their campaign registry.

Relations Director

Account Managers don't seem to be proactive or helpful, accept when adding users/licenses etc.

44% of reviewers feel negative about Account Management, highlighting difficulties with system administration and user management. Users report that the admin portal is confusing, navigation is cumbersome, and some settings require support intervention. Reviewers mention frequent login issues, challenges with campaign registry, and lack of proactive account manager support. Many find the process of configuring features and managing accounts unnecessarily complex.

Cumbersome and non-intuitive interface

Director of Finance

The portal is clunky and difficult to use when searching for invoices.

37% of reviewers feel negative about User Interface, stating that navigation is often confusing and unintuitive. Users report difficulty locating features, managing settings, and administering accounts. Reviewers describe the portal as clunky, outdated, and visually unappealing, with some features requiring additional training to use effectively. Many say the interface slows down their workflow and is less user-friendly compared to other providers.

Recurring technical glitches and delays

On some devices the app is crashing and lagging.

48% of reviewers feel negative about Bugs and Issues, describing persistent technical problems that disrupt workflow. Users report glitches during setup, delayed updates, app crashes, and unreliable integrations. Reviewers express frustration with slow issue resolution, long support wait times, and the need for repeated follow-ups. Many indicate that some problems require intervention from support, which can delay business operations.

Consistent and dependable service

IT Admin & Technologies 

I have been a loyal Nextiva customer for over six years, and throughout this time, I have consistently experienced a service that is both reliable and high-quality.

President

Nextiva has had rock solid reliability over the past 5+ years I've used it.  

95% of reviewers feel positive about Service Reliability, emphasizing Nextiva’s stable and dependable performance. Users report minimal downtime and consistent call quality, which they say is essential for uninterrupted business operations. Reviewers appreciate not having to worry about service interruptions, and many mention years of reliable use. They value the platform’s ability to scale with business growth and its straightforward, hassle-free operation.

Robust feature set for productivity

IT MANAGER

Number of customizable features are helping with everyday business' goals.

87% of reviewers feel positive about Features, highlighting the wide range of tools that support diverse business needs. Users appreciate the flexibility and customization options, noting that features like VOIP, mobile apps, and analytics streamline daily tasks. Reviewers mention that the platform combines essential communication and management functions, making it a comprehensive solution. They value ongoing feature updates and the ability to tailor the system to their workflow.

Unified business communication hub

LOGISTICS COORDINATOR

The crystal-clear communication has had a profound impact on my daily operations, contributing significantly to the overall efficiency of my business interactions.

Logistics coordinator

Nextiva has significantly improved our communication and collaboration processes, making it an indispensable tool for our business.

97% of reviewers feel positive about Communication, highlighting how Nextiva enables seamless interactions with customers and colleagues. Reviewers appreciate the unified platform for calls, chat, and collaboration, noting it streamlines daily operations and boosts productivity. They say the system’s reliability and clarity are crucial for maintaining professional relationships and managing multiple communication channels. Users indicate that the platform adapts to changing business needs and supports both internal and external communication, making it integral to their workflow.

Comprehensive analytics and insights

Quality Assurance/Accounts Payable

The biggest benefit for me personally (in my position of Quality Assurance) is the availability to monitor what everyone is doing across our 15 locations using the Nextiva  App, reporting and supervisor dashboard.

87% of reviewers feel positive about Business Reporting, valuing the detailed analytics and customizable reporting tools. Users say these features provide deep insights into communication patterns and performance, aiding in data-driven decision-making. Reviewers appreciate real-time metrics, easy access to reports, and integration with CRM systems. They find the reporting capabilities helpful for recognizing high performers, tracking KPIs, and supporting organizational growth and efficiency.

Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit.

HR Adminstrator

We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead.

I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time.

However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization.

I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time.

Office Manager

The ability to call customers from the app where my personal cell phone number will not show up.

Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone.

However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.

Our phone numbers were successfully ported, and Nextiva stopped providing any services.

Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.

The concept is great and being able to customize a phone service is exactly what a growing business needs.

The offboarding and dispute process has been extremely difficult.

Executive Director

In the entire time I've had them my service has been up well over 99% of the time.

underwriter

its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time.

Nextiva vs PhoneBurner Comparison (2026)

Nextiva

PhoneBurner

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives