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Nextiva vs RingByName Comparison

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Overview

Category Leaders

We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers...

Category Leaders

RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

30.95

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

28.95

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

842

5

4

3

2

1

671

94

35

9

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.7

48

5

4

3

2

1

41

4

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.

Pros

I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied.
RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome.
Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of.

Cons

With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.

Cons

If I call again the number that previously can´t connect, maybe it does connect. There´s something weird, with the system.
Initially implementation and contracting were difficult.
I cannot think of anything I dislike at the moment.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features102
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Benchmarking
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Experience Management
  • Customer Surveys
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Marketing
  • Employee Coaching Tools
  • Employee Directory
  • Employee Recognition
  • Fax Management
  • Feedback Management
  • File Sharing
  • For Cloud Phone Systems
  • Gamification
  • Goal Management
  • IVR/Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Live Results Sharing
  • Meeting Management
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Offline Form
  • Offline Response Collection
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Performance Management
  • Performance Metrics
  • Post Scheduling
  • Predictive Dialer
  • Proactive Chat
  • Process/Workflow Automation
  • Quality Management
  • Question Library
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Single Sign On
  • Skip Logic
  • Social Media Monitoring
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Text to Speech
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Total features65
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Benchmarking
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Experience Management
  • Customer Surveys
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Marketing
  • Employee Coaching Tools
  • Employee Directory
  • Employee Recognition
  • Fax Management
  • Feedback Management
  • File Sharing
  • For Cloud Phone Systems
  • Gamification
  • Goal Management
  • IVR/Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Live Results Sharing
  • Meeting Management
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Offline Form
  • Offline Response Collection
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Performance Management
  • Performance Metrics
  • Post Scheduling
  • Predictive Dialer
  • Proactive Chat
  • Process/Workflow Automation
  • Quality Management
  • Question Library
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Single Sign On
  • Skip Logic
  • Social Media Monitoring
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Text to Speech
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations27
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations4
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM