Nextiva vs SmartSurvey Comparison

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Overview

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business...

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

164

32

19

3

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.6

(78)

5

4

3

2

1

52

22

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients.
The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

Pros

We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.
Very Accessible visually and the navigation and editing functions are really user friendly. The team at SmartSurvey were really helpful, approachable and importantly can be contacted with ease.
Easy to use, great functionality and adding new features all the time. Multi-language support is great and the servers are in the UK so Safe Harbour isn't an issue.

Cons

I leave voicemails, no response. Yet they continue to bill me and quote some unrelated policy as to why which has nothing to do with their horrible system.
Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over.
From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email.

Cons

It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.
User Interface could be more streamlined from designers side. Loading Problems on survey-taker side.
However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features26
  • API
  • Access Control
  • Authentication
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Charting
  • Chat
  • Collaboration Tools
  • Conditional Logic
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Data Storage Management
  • Distribution Management
  • Document Imaging
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Tracking
  • Escalation Management
  • Fax Management
  • Feedback Collection
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Mobile Integration
  • Multi-Language
  • Multiple User Accounts
  • Permission Management
  • Question Branching
  • Question Library
  • Quota Management
  • RSS Feeds
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Secure Data Storage
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Two-Factor Authentication
  • URL Customization
  • User Management
  • Video Conferencing
  • Voice Mail
  • Website Integration
  • Total features51
  • API
  • Access Control
  • Authentication
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Charting
  • Chat
  • Collaboration Tools
  • Conditional Logic
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Data Storage Management
  • Distribution Management
  • Document Imaging
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Tracking
  • Escalation Management
  • Fax Management
  • Feedback Collection
  • Gamification
  • IVR / Voice Recognition
  • Instant Messaging
  • Mobile Integration
  • Multi-Language
  • Multiple User Accounts
  • Permission Management
  • Question Branching
  • Question Library
  • Quota Management
  • RSS Feeds
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Secure Data Storage
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Two-Factor Authentication
  • URL Customization
  • User Management
  • Video Conferencing
  • Voice Mail
  • Website Integration

Integrations

  • Total integrations6
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nextiva vs. SmartSurvey

See how Nextiva and SmartSurvey stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.