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Nextiva Logo

AI-enabled solution to streamline business communication

Nextiva Reviews - Page 4

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909 reviews

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John K.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bang for your buck

Reviewed a year ago

With there incredible pricing model you get allot for your buck with there

Pros

An an MSP we provide the service to 15+ customers. With there incredible support we can hammer out issues less than an hour.

Cons

there can be outages, but that goes with all services they have a page that shows real time what's going on and you can opt in for email alerts

JG
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Jaimee G.

Logistics and Supply Chain, 1-10 employees

Used daily for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Price, Great Customer Service, Great App!

Reviewed a year ago

I am extremely happy with the sale experience and continued use! Lifetime customer here!

Pros

I am the owner of a growing logistics business in FL. After outgrowing Google Voice, and frustrations with another big name company out there, I was looking for a system that could grow with us as we expanded and didn't make us pay for extras that we didn't need. The sales rep. came up with the perfect plan for our small business, without trying to upsell me and without a contract! So many other companies I investigated wanted a commitment and after our bad experience with another popular company I did not want to be stuck. After 3 months of using Nextiva I couldn't be happier. My manager and I use the app on our phones and I use the app on my MacBook seamlessly. The price is right! The customer service chat is amazing! They helped to set us up and have been available to answer questions whenever we were in need. There was a little learning curve to adjust to how we do business, but it was so much easier than that other big name. Would recommend Nextiva for all your communication needs!

Cons

I like to think that I am pretty tech. savvy, but I did need help setting up our system for our team. Customer service was right there to help me though. There is also a small learning curve using the app, but you will have that with any new system you try.