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Nextiva Reviews - Page 4

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771 reviews

Recommended

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Travis W.

Consumer Goods, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent VoIP Service

Reviewed 4 months ago

Wonderful customer service interactions, excellent resources for learning the system, and fairly comprhensive features for what we were doing, which was primarily call center for customer service, but also day-to-day office phone calls.

Pros

Nextiva was very easy to setup, thanks to the very helpful onboarding staff. We had 8 hard phones when we initially got the service, and they walked me through every step of setup for the first several phones until I got the hang of it. Excellent customer service and support.

Cons

There were no issues I was aware of with the service.

AC
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Alex C.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The VoIP for all your needs.

Reviewed 7 months ago

It's very fast and user-friendly. It has a ton of management features and it also has texting and audio conferencing available. It is very accurate when it comes to logging data and it makes certain management tasks easier.

Pros

I love the management features. I use it every morning to see who's available and ready to take calls and also who got the most calls every day and what type of calls they made.

Cons

We had a few internet issues on our end that really made it hard to use Nextiva for a week but we always knew their systems were operational but other than that no issues whatsoever.