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Nextiva Logo

AI-enabled solution to streamline business communication

Nextiva Reviews - Page 7

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908 reviews

TS
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Tiffany S.

Building Materials, 1-10 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer service and Easy set up

Reviewed 10 months ago

Great! Very helpful with everything. Worry free set up and great service.

Pros

I love that you can actually speak to someone and not be sent to an automated system. They have great customer service that walk you through the set up and help you get everything that you need for your incoming calls with our customers.

Cons

Nothing negative to say about the company.

MB
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Michael B.

Accounting, 1-10 employees

Used daily for less than 6 months

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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You get what you pay for.

Reviewed 2 days ago

Terrible. I told them to let me out of my contract, and they did.

Pros

Software was cheap, you get what you pay for

Cons

Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up.