nGAGEMENT Features List

nGAGEMENT Reviews

nGAGEMENT

Call center gamification platform

5.0/5 (1 review)
492

nGAGEMENT Feature Summary

  • Badge management
  • Leaderboards
  • Activity log
  • Alerts / notifications
  • Contest management
  • Rewards management
  • Activity tracking
  • Dashboard
  • Predictive analytics
  • Personalized profiles
  • Reporting
  • Employee rankings
  • Results tracking
  • Peer-to-peer challenges
  • Customizable avatars
  • Weighted KPIs
  • Automatic tracking
  • Quizzes
  • Activity feed
  • Peer-to-peer feedback
  • Contests
  • Badges

Communications Feature Comparison

Most popular features of all Communications apps

API (110 other apps)
Activity Dashboard (44 other apps)
Automatic Notifications (36 other apps)
CRM Integration (49 other apps)
Call Monitoring (45 other apps)
Call Recording (68 other apps)
Call Reporting (42 other apps)
Call Routing (46 other apps)
Call Transfer (51 other apps)
Caller ID (49 other apps)
Chat (62 other apps)
Conferencing (57 other apps)
Instant Messaging (45 other apps)
Live / Video Conferencing (40 other apps)
Monitoring (41 other apps)
Real Time Analytics (34 other apps)
Receiving (37 other apps)
Reporting & Statistics (35 other apps)
Third Party Integration (50 other apps)
Voice Mail (44 other apps)

nGAGEMENT Feature Reviews

1 reviewers had the following to say about nGAGEMENT's features:

Orsolya Honti

nGAGEMENT helps us collaborate!

2016-08-10

nGAGEMENT was deployed at IQWare 3 months ago, and since then, we have been using it to collaborate between teams and locations. I love that it reminds me of Facabook, and I can get my stats every day. Finally, I don't have to wait for the boss to tell me how I'm doing LOL!

Pros

Also, they just added integration with customer surveys, and I get to see the results at the same time as management

Cons

Not sure I like the quizzes my manager sends me. Is there a way to limit the frequency of the testing?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
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