Nimbata Reviews

I like the ease of use it has and the top notch customer support that always helps me to set up new client accounts fast and effectively.

There is nothing that I don't like about the software.

We really liked their payment model which is what initially attracted us to give it a try. We have used different trackers in the past and found our end-of-month Invoices were eating into our profits. Nimbata's per-call cost significantly reduced our call tracking expenses by 70% in comparison to previous trackers.

There is nothing much that we don't like. Like most products/software there are always minor improvements that could be addressed. The good thing about the Nimbata Team is that they have implemented a lot of the minor/major recommendations that we have given to them which has made our experience even better using the platform.

NONE. As I'd needed to pay for everything aside from the £6 ripoff for two numbers sitting there and tracking less than 5 calls a month. An utter JOKE!

You need to pay for every little thing you may need in a call tracking, which is cheap, useless and had wasted my time in a great deal. Furthermore,

I like the tracking number is very easy to use and i can create numbers for all my clients websites i create.

What i dont like is that i cant use numbers tracking to call back. i have to use my number after if i dont answer or clients dont answer

Wowee, thanks a ton Chris! Spoiler alert: A call back feature is in the works ;) By the way, we know what it's like dealing with exorbitant prices and subpar customer service, that's why we always have a call tracking specialist ready to assist you :) Thanks again for your review.

An easy to use platform with a great UI and less expensive then their competitors.

The feature of blocking certain country codes is only available at a more costly subscription level. Should have been integrated with the base level subscription. Actually brings the experience down a bit but that is the only negative part of the platform.

Well, I was with Phone Wagon to get away from Call Rail, but surprise surprise callrail bought them. After call rail couldn't migrate me in on their plans because I was a former customer. After trying to get integration worked out with Call Rail for a month, I wound up leaving and going to nimbata. Customer service was great and they've been good ever since.

It's a little clunky to use and not very intuitive. I wish there was a little more work done on the UI/UX

More than just campaign level data, we get ad set level data.

Nothing to report. Nimbata is an excellent tool!

Easy to use, cheap but with all the features you need.

Can have a proper dashboard with the free plan but it's okay.

Thank you for your kind words Massimo!

Nimbata Call Tracking provides valuable insights into the campaigns, channels, and keywords that drive customers to pick up the phone and call the business.

Nothing important to mention here. Maybe the UX in mobile devices could be better.

The company offers high service, the staff is always there to help and guide us. The marketing team drew useful conclusions thanks to Nimbada.

I would like the price to be more affordable as we use Nimbada in conjunction with other marketing tools

Der Service macht das, was er soll, nämlich Anrufe und deren Traffic-Ursprung nachvollziehbar(er) zu machen. Für uns war es wichtig, zu wissen, welcher Traffic aus welchen Quellen zu welchen Anrufen führt. Es ist möglich, das Ganze auf Trafficsource Basis zu tracken oder auf Basis einzelnener Besucher. Das Ganze funktioniert, indem ein Code-Snippet auf der Website eingebunden wird, wordurch statische Telefonnummern durch dynamische, bei Nimbata registrierte, ortsbezogene, rotierende Rufnummern ersetzt werden. Es gibt einige Konfigurationsmöglichkeiten, es ist funktioniert aber ohne viele Schritte.

Es gibt Konkurrenzprodukte, die noch umfangreicherer Analysen oder bspw. auch detailliertere Salesforce Integrationen bieten. Dies war für uns aber kein Entscheidungspunkt. Desweiteren muss bei der Telefonnummernregistierung ein Dokument ausgefüllt werden, damit man ortsgebundene Telefonnummern bestellen kann. Dies ist eine rechtliche Anforderung und nicht Nimbata spezifisch. Nimbata macht diesen Prozess so angenehm wie möglich.

Nimbata me parece una herramienta de call tracking muy completa. Puedo hacer el correcto seguimiento de las llamadas que entran a través de los diferentes canales digitales, como Google y Facebook. Es muy sencilla y fácil de configurar. ¡La recomiendo 100%!

Tal vez, revisar la creación de objetivos con Analytics. Yo lo manejo, pero algunas veces los datos que me salen en analytics no me cuadran con los datos de Nimbata.

Thank you so much for your kind review Andrea! Happy to hear you like the platform. Indeed - there may be times when the calls reported in your Nimbata dashboard don't match what is presented in your Google Analytics goals. Our dashboards present all call activity (answered, unanswered, repeat, etc) whereas Google Analytics may report on unique conversions. For example, visitors who called twice but were attributed to the same campaign (or goal) would only show up once. As you correctly mention, it's always best to also check that events in your Google Analytics account match with the Nimbata dashboards :)

The thorough reporting, not to mention the exquisite customer support available 24/7.

Nothing negative to mention about the platform

First of all, it was easy to find tracking numbers for the countries I was planning to run my campaigns. Secondly, the customer support is always stand-by to help. I also loved Nimbata’s integration with Zapier app.

Not at all

Thanks to Nimbata, I can now prove an enhanced ROI to my clients! I like the excellent UI/UX design of the platform and of course the ease of setting up the software. On top of that, I was astonished by the wide selection of filters οn the dashboard. Nimbata gives me a deep dive into your client's’ data!

Nothing to mention as a con so far. Nimbata team puts their creativity and appetite work to meet my clients' business and marketing needs!

Click-to-call ads have been performing great overall but we haven't been able to data to calculate ROI for specific ads. With Nimbata we finally have a good system to track performance and calculate ROI for each ad. Setup was not trivial but easy enough.

Took us a couple of days to change our mindset from display ads - but once we did, we were able to get way better ROIs than with traditional advertising.

What I appreciate the most is the responsiveness of the team, no matter the day and time I need help. In addition to this, I find extremely useful are all the integrations it offers from analytics to zapier.

I like as it is, don't find any negative aspects

Versatility, ease of use and customer support

some minor bugs and ui improvements need to be made

This tool has solved one of my biggest problems in b2b lead generation, the phone call tracking. I can now prove the increase of the phone calls that are generated from the marketing efforts, futher more I can now track what channels brings more for phone calls. There are also stats about call duration, who hanged out etc, so i can estimate the quality of the calls.

No cons they have created a great product in a very fair price

Nimbata as a platform has many pros, but I would like to focus on the ease of setup and use. Highly appreciated also the fact that the customer support is always available to resolve any possible issues.

I can't really think anything I don't like about nimbata

To start with, the platform has an awesome UI/UX design, so it’s easy for me and my colleagues to navigate. Moreover, they provide exceptional customer support resolving issues or replying to queries in no time. Last but not least, I find extremely useful for my business the add-ons of the platform, especially the “whispers”.

No cons - Only awesomeness. I do not have a con to share.

(1) They offer tracking numbers for many countries with an easy process to get them (2) You don’t need to be a tech geek to navigate to the platform (3) It provides practical add-ons (4) It offers 24/7 customer support

Good so far. I dont think I have any negative regarding Nimbata

I really like the user interface and the different features

Some pages are a bit slow to load sometimes

Thanks Guillaume. Happy to share that with the latest release, pages now load lightning fast!

Très bon outil pour faire du suivi d'appels.On peut ajouter des messages au début des appels, et faire des enchainements très pratique.

Une chose que j'aurais ajouté c'est la possibilité de protéger les appels des robots et botnets... c'est quelque chose qui n'est pas encore disponible en France mais qui serait très utile.