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Noble Suite vs Ricochet360 Comparison

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Overview

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes

Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.9

5

4

3

2

1

4

6

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

5.0

5

4

3

2

1

23

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

The user interface is great. Some of the game functionality like duals were attractive.

JT

Jim T.

Pros

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

BH

Brittany H.

It has been a very easy transition and the experience has been great.

CG

Corey G.

The software is user friendly. We loved that we were able to access the software from any device.

LC

Liz C.

Cons

Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.

PL

Paul L.

Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support.

SR

Sara R.

Took me too long to finish and the page crushed, had to redo the whole thing.

PY

Patrick Y.

Cons

I don’t like that you can not mass assign leads to people. You can’t mass delete leads.

CG

Corey G.

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

MJ

Marshawna J.

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features36
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Scheduling
  • Cataloging/Categorization
  • Channel Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Support
  • Dashboard
  • Data Management
  • Direct Mail Management
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Field Sales Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Marketing
  • Multiple Parties
  • Multiple Scripts
  • Opportunity Management
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pipeline Management
  • Predictive Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Real-Time Chat
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Resource Management
  • Routing
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Survey/Poll Management
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • VoIP Connection
  • Voice Mail
  • Web-based Deployment
  • Workflow Management
  • Total features102
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Scheduling
  • Cataloging/Categorization
  • Channel Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Support
  • Dashboard
  • Data Management
  • Direct Mail Management
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Response Control
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Field Sales Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Marketing
  • Multiple Parties
  • Multiple Scripts
  • Opportunity Management
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pipeline Management
  • Predictive Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Real-Time Chat
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Resource Management
  • Routing
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Survey/Poll Management
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • VoIP Connection
  • Voice Mail
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM