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Alvaria CX Suite Features
Features Summary
Functionality
4.3
/5
15
Total features
34
9 categories
Alvaria CX Suite features
Common features of Call Center software
Screenshots
Contenders comparison
Functionality
4.3
/5
15
Price starts from
No pricing info
Total Features
34
Unique features
FTC Compliance
Callback Scheduling
Lead Management
Blended Call Center
Functionality
4.4
/5
9.7K
Price starts from
14
Per month
Total Features
107
Features in Common
7
Unique features
Electronic Hand Raising
Interactive Whiteboard
Audio File Management
Reminders
Common Alvaria CX Suite comparisons
Reviewers who mentioned features said:
Anonymous Reviewer
Verified reviewer
Education Management,
Used daily for less than 6 months
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The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.
With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.
Anonymous Reviewer
Verified reviewer
Financial Services, 10,001+ employees
Used daily for 2+ years
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I recommend the suite, their support is amazing since Noble Systems is a smalled company compared with their competitors and you will have the support that you require without the normal big company struggles from their competitors. The tools included in the suite are amazing and well designed, just analize if Noble is for you based on what you are expecting the suite to do. It works perfectly as the brain for your contact center, but it will not hold all your business logic within its core.
Very intuitive and easy to admin/setup for non-it personnel, they migrated the Maestro setup to a cloud based solution available in your browser (Harmony) which is a tremendous improvement at the user experience level. The design in the IVR is amazing; there is a lot of bandwidth available to customize your contact centers, the outbound IVR can save a lot of time with voicemails.
Regardless of their reliability and design, Noble is not the ideal tool for integrations and customizations. It an amazing suite of tools to work by themself, but when they need to be customized to handle a more complex logic there is not enough room to play with. Composer changed improving a little every year, but they is not a way to adapt the UI with advance HTML or CSS, it's a drag and drop tool with some room to be customized, but don't expect a full canvas for your creativity.
Bruce H.
Financial Services, 51-200 employees
Used daily for 2+ years
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As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.
Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.
Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.
Hasitha P.
Telecommunications, 11-50 employees
Used daily for 2+ years
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Alvaria CX suite clearly address business requirements of true omnichannel contact center
Alvaria CX suite combined with multiple other components. Such as Unified IP , recording and advanced list management. It is compact solution to cover all the needs of modern contact center world
I believe that List management component interface needs to be user friendly and organized for users to make changes
Sara R.
Pharmaceuticals, 201-500 employees
Used daily for 2+ years
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Noble has been able to fulfill development requirements other vendors could not. We are a clinical contact center and our use of the system varies based upon clinical study requirements. with other systems we were required to set up work around processes. To date with Noble work arounds are a thing of the past.
flexibility and ease of use. The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.
Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support. With other systems we have been able to schedule and receive a PDF attachment.
Anonymous Reviewer
Verified reviewer
Outsourcing/Offshoring, 501-1,000 employees
Used daily for 1-2 years
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With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service!
This software is very flexible in a way that you can manipulate it based on your needs. They have many purchasable add-ons that can be integrated in your instance of this software, really puts you in control!
I think one of the main things that we face as a challenge is upgrades. Upgrades often break personal/system configurations that may cause failures eventually.
Patrick Y.
Used daily for 1-2 years
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Took me too long to finish and the page crushed, had to redo the whole thing.
I like Harmony best, mostly with the Wallboard and Utilities. in Wallboard, you can see who is not on the phone. In Utilities, you can see who logs in too many times.
My number one concern is the refresh rate. Sometimes after I updated something in say, profile in Harmony, it would take a while to update in real time.
Ye Y.
Information Technology and Services, 10,001+ employees
Used weekly for 2+ years
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Good
Agent interface customization tool, IVR, and third-party integration
Deployment is complicated, Not easy to implement as many components need to install separately.
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