ON24 Features

ON24

THE ONLY WEBINAR PLATFORM BUILT WITH MARKETERS IN MIND

4.37/5 (207 reviews)

ON24 Feature Summary

  • Interactive & Engaging Audience Experience
  • Powerful Analytics
  • Easy-To-Use Tools For Producers & Presenters
  • No Downloads – Maximize Reach
  • Engaging and Interactive Virtual Experiences
  • Design Your Environment with "Drag & Drop" Tools
  • Enterprise Security and Reliability
  • Measure, Analyze, Adjust, and Optimize
  • Create and deliver professional-quality online presentations

Competitor Feature Comparison

API
Chat
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API
Chat
Email Invitations & Reminders
Real Time Reporting
Single Sign On
Video Support
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API
Chat
Email Invitations & Reminders
Real Time Reporting
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Video Support
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ON24 Feature Reviews

25 reviewers had the following to say about ON24's features:

Julie George

Amazing, but impossible to afford...

2019-02-12

We were not able to pull the trigger on ON24 because of the price. Everything else was awesome. If anyone has found a way to make this software work in a budget-friendly way, I'd be interested. We couldn't do it!

Pros

ON24 is by far my favorite webinar/conference call service.

Cons

Why does it have to be SO expensive? Despite the bells and whistles, it is nearly impossible to afford for a mid-sized business. The quote a received was so much more than competitors. Yes, it's the best service, but more pricing options, especially for low-volume users, would be great.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
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Luuk Mulling

On24 is the best webinar tool if you are looking to cater todays user: mobile friendly and on-demand

2019-10-03

great product, good service, friendly staff, bit pricey and definately not for all businesses due to that.

Pros

Additionally the real-time Reporting is great and provides valuable information.

Cons

integrations are bit difficult, paid add-ons (e.g. lead-notification for one should really be a standard feature and send it by email if someone registers).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Patricia Torres, APTD

Almost 3 years and evolving with ON24

2019-01-11

I've been growing in my role with the help of ON24. I explain: I've been developing and delivering webinars and online clases for almost 4 years but the capabilities of the platform are very good and allows me to create content and deliver with better quality and ease of use. Yes, there is a learning curve but it's easily reached once you start working with the product.

Pros

Reporting capability Self-service Multiple options to deliver and create content Customer analytics Easy to design and support Content Gateway

Cons

Flash enabled content is still around The delay in voice between presenters and audience There is no mobile app to control the content or check reports on the go

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Renata Coimbra

ON24 takes webinars to another level no other company is on

2019-01-11

It's been great, I just wish I could double the size of my team becuase with a very small webinar team, I feel like we are only scratching the surface.

Pros

ON24 has countless features, options for customization, branding, tracking, CRM integration, content gateway, great audience experience, etc. we could go on and on!

Cons

No dial-in number as a standard offering for webinars We also wish that ON24 could be used for demos and 1-on-1 calls but the audience lag doesn't allow for that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Human Resources company, 1001-5000 employees)

On24 for Lead Gen

2019-01-11

Pros

Also the console looks great and can be customized nicely for brand.

Cons

I dislike the fact that there is an extra cost for call-in numbers during webinars.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sagarika Kamath

Smooth Sailing with On24 Webinars

2019-10-03

One of our key goals with thought leadership is creating an audience network that builds mind-share, over market share. ON24 webinars has been instrumental in achieving this. As an organization, we've increased our yearly share of webinars and now use 3 webinars per quarter. All our stakeholders who've used ON24 are very happy with the output and its ease of use.

Pros

The Pros we've had with using this software include: - customizing the webinar registration page with brand elements - round the clock tech support - audience engagement score - customizable audience console

Cons

We like all of what ON24 offers, but there are some additional features we'd like to see in the future: - integration with CRMs - allowing files larger than 2GB to be uploaded in the Presenter Media section - allowing surveys after a webinar recording ends

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett J.

Great software - robust, but still simple to use

2019-01-11

I was using a competitor before that, and I much prefer the interface, and functionality of ON24.

Pros

ON24 has many great features built right in including screen sharing, PowerPoint deck sharing, Q&A, polls, call-in audio, streaming audio, and sharing video over presentation.

Cons

There are a few features that are pay-to-play. E.x. if someone registered, and you want to delete that registrant you need to pay for the customer support team to remove them. Many of the analytics are free, but other analytics cost extra.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Law Practice company, 1001-5000 employees)

Great Webinar Platform

2019-01-23

Pros

Great analytics and reporting functions.

Cons

Some issues with flash integration, no-dial in and sometimes browser issues.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Minesh Mistry

A platform that encourages engagement

2019-10-16

Great tool that helps us deliver engagement beyond traditional channels. Excellent support team who are quick to respond when tickets are raised. Constantly updating their software with new features.

Pros

The unbelievable amount of functionality available that lets you really engage with your customers before, during and after the webinar

Cons

Sometimes there are issues when it comes to dialling on to the call with messages saying invalid passcode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 10001+ employees)

Sleek & professional webcasts

2019-01-22

Pros

Helpful and professional team members and lots of options for support (live chat, tickets, help center, community).

Cons

Some of the user interface and experience could be improved, and the different "parts" of the platform are a little confusing (where you set up a webinar vs. run it).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rogerio Real

ON24 - Best webcast platform

2019-09-27

Pros

complete Never stops safe scalable excellent support real time reporting

Cons

pricing should include more flexibility to allow smaller project sizes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Jellison

On24 - Helping us get business done day-to-day

2019-09-30

We use this day to day in order to run our webcasting business, and it makes sure we get everything we need done.

Pros

Customizable platform, easy access to URLs, reporting options.

Cons

There isn't anything that I can think of off the top of my head that I dislike about the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Events Services company, 10001+ employees)

Great Viewer Experience, Sub-Par Reporting Experience

2019-09-30

I like how easy it is to use the webinar part of the program, but the reporting is such a challenge that it does make me want to find a better solution.

Pros

It's very easy to use while you're doing a webinar.

Cons

The reporting functions are not user friendly at all when you have multiple webinars to get reports from. The dashboard is broken 80% of the time so I end up having to pull individual reports and combine them.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Ariana Williams

Recommend On24

2019-09-27

They take a lot of care in helping with the strategic side of launching this channel/an effective webinar programme and it makes a huge difference.

Pros

More customisable than other webinar platforms, you can make it look and feel like your brand and curate the right experience.

Cons

We have had some problems with integrating it into our CRM (but we have a highly customised CRM, might be fine with off-the-shelf CRMs)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marcy Stringfellow

On24 is outdated and expensive

2019-09-27

-Rotating points of contact is confusing.

Pros

Not much really. We try to steer clients away whenever possible

Cons

-Ridiculously expensive, especially if you want to stream video

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Winn

Jason Winn

2019-10-02

I am the admin of the system for my company and i have an overall good experience with the system. My reps provide great support and my user base really likes the system.

Pros

That you can custom brand webinars to fit your needs Live & Semi Live events offered Admin Functions made easy Reporting

Cons

Permissions for reporting only logins is not free APAC support is lacking at times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Hutchens

Review of ON24

2019-10-02

Pros

Relatively easy set-up and end user friendly.

Cons

Data/reporting - easy of pulling data, tracking engagement, poor integration with Salesforce, certain items in set-up that could be made easier (i.e. pre-set drop down for DOB, copying a webinar doesn't save the time zone or other features)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Accounting company, 5001-10000 employees)

Why ON24 is the webinar system to use

2019-01-11

Very good, i have not had a lot of issues with support and everything tends to be very easy to use.

Pros

I think webinars look cleaner, and easier to view with the ON24 platform.

Cons

i wish the reports were easier to breakdown or have more types or reports.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cy Witherspoon III

On24 is great for hosting webinars

2019-01-21

I really enjoy the platform as a whole, minus the integration with SalesForce.

Pros

I can ask survey questions in real time. Add videos, and even clickable links to relevant aspects of what I am explaining in the presentation.

Cons

My only complaint is that for the cost, SalesForce integration should be included.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine Valles

On24 Review

2019-10-10

The OnDemand feature has been extremely beneficial to us.

Pros

The online tutorials come in handy as we have extended our use of the On24 webinars. The reporting is a true benefit to us and used in multiple ways before and after events.

Cons

We also wish the Group Chat was more useful.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 501-1000 employees)

A Webinar Platform Above the Rest

2019-01-11

We have really enjoyed used ON24 over the past few years. They also have great customer service and account service. They are willing to listen to your feedback and help with any issues you run into. Our webinars registrations and attendance has increase considerably by using this new platform.

Pros

We can use the SimuLive feature to still host webinars when we don't have any presenters available.

Cons

Reporting could be better and have an aggregate reporting pulling feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaclyn Driver

Simple and effective

2019-01-18

Great - would definitely recommend!

Pros

The ease of use of the setup, quality of audio/recording, console design and integration with Marketo are my top reasons to recommend ON24.

Cons

While the integration with Marketo is good, there are aspects that could be better in regards to scoring.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy Stewart

On24

2019-09-27

We needed a platform that allowed easy access to recordings. This is ON24's #1 benefit.

Pros

I love that the live webcasts we do become easily accessible recordings. Automatically.

Cons

I'd also like to have the ability to create on-demand recordings with video of the speaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

It's great! When it works....

2018-01-19

Very robust, and customizable...when it's not failing!

Pros

Very customizable. Multiple concurrent webinars.

Cons

They provided free support on all of our webinars, but the support can do nothing in real time when issues arise, other than escalating to engineering for later evaluation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Alyssa Elkins

ON24 Review

2019-10-02

We've introduced ON24 as our primary channel for large field-facing webinars as a substitute for other channels that were not meeting our sales communication needs.

Pros

Browser-based platform, interactive features to boost audience engagement, ability to mute audience audio, email notifications, on-demand & multiple event-type options, and Analytics Dashboard!

Cons

Mobile view, finicky Console Builder, accessing PMXD from mobile devices.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more