OnSIP Features

OnSIP

Cloud-based softphone and voicemail platform

4.71/5 (7 reviews)

OnSIP Feature Summary

  • Access Controls/Permissions
  • Call Logging
  • Employee Directory
  • Ring Groups
  • Unified Communications
  • Virtual Extensions
  • Voice Quality Enhancement
  • Web Conferencing

Competitor Feature Comparison

API
Activity Dashboard
Administrative Reporting
Automatic Call Distribution
Automatic Notifications
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Conferencing
Contact Database
Contact History
Contact Management
Customer Database
Customizable Caller ID
Customizable Reporting
Event Scheduling
Feedback Collection
Instant Messaging
Monitoring
Multi-Channel Communication
Performance Reports
Permission Management
Queue Manager
Real Time Monitoring
Reporting & Statistics
Resource Management
Role-Based Permissions
Rules-Based Workflow
SMS Integration
Secure Login
Spam Blocker
Status Reporting
Status Tracking
Support Ticket Management
Support Ticket Tracking
Third Party Integration
Video Call Recording
Video Conferencing
Voice Mail
Learn moreCompare App
API
Activity Dashboard
Administrative Reporting
Automatic Call Distribution
Automatic Notifications
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Conferencing
Contact Database
Contact History
Contact Management
Customer Database
Customizable Caller ID
Customizable Reporting
Event Scheduling
Feedback Collection
Instant Messaging
Monitoring
Multi-Channel Communication
Performance Reports
Permission Management
Queue Manager
Real Time Monitoring
Reporting & Statistics
Resource Management
Role-Based Permissions
Rules-Based Workflow
SMS Integration
Secure Login
Spam Blocker
Status Reporting
Status Tracking
Support Ticket Management
Support Ticket Tracking
Third Party Integration
Video Call Recording
Video Conferencing
Voice Mail
Visit WebsiteCompare App
API
Activity Dashboard
Administrative Reporting
Automatic Call Distribution
Automatic Notifications
Call Center Management
Call Disposition
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Conferencing
Contact Database
Contact History
Contact Management
Customer Database
Customizable Caller ID
Customizable Reporting
Event Scheduling
Feedback Collection
Instant Messaging
Monitoring
Multi-Channel Communication
Performance Reports
Permission Management
Queue Manager
Real Time Monitoring
Reporting & Statistics
Resource Management
Role-Based Permissions
Rules-Based Workflow
SMS Integration
Secure Login
Spam Blocker
Status Reporting
Status Tracking
Support Ticket Management
Support Ticket Tracking
Third Party Integration
Video Call Recording
Video Conferencing
Voice Mail
Visit WebsiteCompare App

Mobile apps

iOS App


14 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


23 reviews

OnSIP Feature Reviews

7 reviewers had the following to say about OnSIP's features:

Anonymous
(Publishing company, 51-200 employees)

Cloud Phone System Transformed How I Use My Work Phone

2019-05-07

Pros

Having all my work contacts, extensions and call history across devices?

Cons

The mobile app seems underdeveloped in comparison to the web app and overall office phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)

Onsip is great for everything but conference calling

2018-10-24

Pros

Onsip is great and easy to use.

Cons

Conference calling should be an essential feature but isn't available on mac.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate Schiffelbein

Easy to use, convenient, good-enough desktop app

2018-05-11

The existing app takes a fair amount of real estate on the screen.

Pros

Easy to move extensions or use the web app across various devices Desktop app is easy to install/setup Clean consistent connection

Cons

Wish there was a compact version of the desktop app that could be kept open and given screen space at all times when not using a separate phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Igor Churilov

One of the best and most trusted VoIP services

2018-04-10

One of the best VoIP providers in terms of service, features, ease of use, and price. I can wholeheartedly recommend them to anyone looking for a reliable VoIP vendor.

Pros

Very easy account setup and clear instructions on how to use the service itself.

Cons

I have had an issue using my account in a 3rd party VoIP software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Abigail Kuhn

I am in love with OnSIP, It has simplified my life!

2019-04-12

They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well.

Pros

So, so much easier than having my cell phone ring all the time.

Cons

It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan Cooper

OnSip for small biz

2015-05-15

Pros

We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free.

Cons

There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering OnSIP

For small business, look hard at things like adding extra extensions. For our configuration, on the plan we use, Onsip allows unlimited extensions for free - we love that to put phones in different parts of our 2 locations and also at our home office, our 2 commercial kitchens, our customer service desk. We pay for minutes, not phones, and obviously inside calling is free. Onsip has other plans for a more traditional business like say, dedicated office workers, that are also very nice but we don't need their features as a retail shop. I personally have 30+ years in IT and chose Onsip as their own business model resonated with my small business.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Education Management company, 11-50 employees)

OnSip VoIP was the best experience I could have asked for.

2019-05-02

With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly.

Pros

The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server.

Cons

Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more