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Ooma Office

All-in-one VoIP solution for businesses of all sizes.

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Ooma Office Reviews - Page 2

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233 reviews

Recommended

MW
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Matthew W.

Photography, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Ooma office - Like a bad marriage that fails within the first month

Reviewed 3 years ago

At this point, we started looking for another provider that could provide a simple solution for a sole-proprietor business at a savings. We found DialPad, which has been a DREAM to set up. Every interaction with DialPad has been pleasant and easy. We initiated the porting of our business number from Ooma to DialPad. Because of the length of time the porting took, we went over our 30-day trial period....

Pros

Not much. I was sent a desk phone as part of a 30-day trial. I didn't want a deskphone, but they said it was included in the trial. After I agreed to try their service, he kept calling me every day to see if I got the phone yet. The phone was fine. I have a small desk. I don't need a bulky corded phone on my desk. I mostly use a soft phone or my cell phone with an app to take business calls....

Cons

Also, there is no music on hold included with Ooma business plans. You have to buy your own royalty-free music and upload it yourself. Otherwise, your customers hear dead silence when you put them on hold. I also was unable to make my after hours business voicemail greeting work the way it did on RingCentral (and the way it now works on DialPad). Their system couldn't do it. Meanwhile, I continue to get sales calls from Ooma trying to get me to switch back to their service.

AK
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Alex K.

Law Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ooma with the Save! Critical especially during Covid 19 Pandemic

Reviewed 3 years ago

We are using this product exclusively for our firm. The Ooma support staff is always accessible even during pandemic craziness. The sales rep has always been available even after activating the product. I am so happy that I selected Ooma as our phones and fax provider.

Pros

I love the Voice IP system. When the Stay-In-place order was issued by the California Governor, we had little time to react beause the immediate future ws uncertain as to having our business remain open with on-site workers. I was able to make a quick decision to have essential staff literally take the phone system home and plug it into their home internet connection. The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price. This allowed staff members to file documents and correspondence with digital fax capabilities. Simply Save Documents as PDF and Send. The next major feature that was amazing was the Digitial Receptionsit for call directing.

Cons

I believe if Ooma offered a tutorial reviewing all of the features to be provided directly after activation would have been able to get the staff up to date on the new product. Some staff members indicated that obtaining information as to the use of each feature was not simple to locate on their own.