Oreka TR Features List

Oreka TR Reviews

Oreka TR

Total call recorder for the capture & replay of staff calls

4.67/5 (12 reviews)
373

Oreka TR Feature Summary

  • Recording bookmarking
  • Archiving
  • Screen activity recording
  • Event triggered recording
  • Distributed call recording
  • Call recording
  • HIPAA compliance
  • Tagging
  • Call monitoring
  • Multi-site support
  • Audit trail
  • Two-way audio and video
  • Categorizing
  • Search functionality
  • Screen recording
  • Screen sharing
  • Filtered views
  • Cataloging
  • Record and playback ability
  • Call export
  • Customizable branding
  • Audio player
  • Activity dashboard
  • Timestamping
  • VoIP-ready
  • PCI compliant
  • RoIP-ready
  • TDM-ready
  • Third party integration

Communications Feature Comparison

Most popular features of all Communications apps

API (110 other apps)
Activity Dashboard (44 other apps)
Automatic Notifications (36 other apps)
CRM Integration (49 other apps)
Call Monitoring (45 other apps)
Call Recording (68 other apps)
Call Reporting (42 other apps)
Call Routing (46 other apps)
Call Transfer (51 other apps)
Caller ID (49 other apps)
Chat (62 other apps)
Conferencing (57 other apps)
Instant Messaging (45 other apps)
Live / Video Conferencing (40 other apps)
Monitoring (41 other apps)
Real Time Analytics (34 other apps)
Receiving (37 other apps)
Reporting & Statistics (35 other apps)
Third Party Integration (50 other apps)
Voice Mail (44 other apps)

Oreka TR Feature Reviews

12 reviewers had the following to say about Oreka TR's features:

Kyle Halvorson

Great, affordable solution for our VOIP call recording needs.

2018-02-12

24/7 VOIP call recording

Pros

An intranet portal allows us to lookup recordings by date, extension, external phone numbers, etc.

Cons

When an inbound call is transferred to another in-house user, the call recording is not identified by the original # that called in; instead it gets with as the transferring extension #.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Pranay Mateti

This is one of the perfect solution to record our VOIP inbound/outbound calls.

2018-03-10

Our organization performance automatically improved by monitoring the calls and avoiding the unwanted call that our employees do.

Pros

This tool records our VOIP calls and saves the calls to our server.The support they provide to us is good.

Cons

I think that small organizations cannot afford to buy this tool as it is expensive and i feel that the webpages look should be rich.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Financial Services company, 11-50 employees)

Fairly easy system to use for capturing and playing back phone calls for our trade desk.

2018-02-13

It provided a way to capture and retain phone calls on the new VoIP service we switched to.

Pros

Was fairly easy to implement a similar setup that we had on our older PBS with an analog recording device.

Cons

And getting the retention rules to work so older recordings was deleted took a little bit of effort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Emily Blazensky

Great Call Recording Solution

2016-11-14

OrecX's Oreka is one of the best call recording solutions we've used. Recording quality has a huge impact on speech analytics and other post-processing features needed to get data out of your recordings, and using Oreka ensures you'll get the results you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bryan Bruder

Orex, a great solution at a fair price

2017-01-13

This is a feature that seems to be lacking in many competing products.

Pros

Search-ability of recorded calls. Does not require an appliance.

Cons

have not found any shortcoming yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Michael Timms

When it works, it works

2018-04-06

Records screen calls so that they can be played back and studied for many different purposes.

Pros

I do like the interface for the admin console, as it is easy to navigate for me.

Cons

If any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

I am technical so I am able to use it as needed but not to its fullest extent.

2018-02-20

I would recommend the software because it does what we need (recording and basic search) and does it well, but there are a lot of features that would be nice to have that can be had at lower cost through a change to both our PBX and carrier, but it would require a lot of work for us to change and the pricing isn't far off so its not worth the change right now.

Pros

It is easy to find and play recordings from almost any browser.

Cons

Unfortunately it is also expensive compared to services that include the capabilities that we need which is recording of calls and search.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Vance Dailey

Great product!

2016-11-01

We have been using Oreka TR for many years and are very happy with the product. Call recording has to work 100% of the time and Oreka TR does.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Koon Fai Li

Excellent quality compare against other call recording software like Telstrat's

2018-02-13

Pros

Easy to setup, easy to uses, price friendly, have basic reports, existing customer satisfy and most important thing no recording lost so far

Cons

The siprec sip message and behavior a bit different compare against broadsoft reference, have potential customer claims the login page looks ugly and cheap during demo then tune down our service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Mark Wiles

Overall, a great recording platform for hosted service providers.

2018-02-19

Once it's setup and working... you can depend on it.

Pros

There are other options on the market for hosted call recording, that can do the same function; but, I think one of the things that sets OrecX apart from the rest is their support.

Cons

The user GUI is, as I heard a customer describe it, a little clunky. Once you learn how to navigate your way around, it works. A physical face-lift would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Luis Pineda

Very nice

2018-02-15

Pros

I only help to quote the solution for a third party, however the client was very satisfied.

Cons

I only help to quote the solution for a third party, however the client was very satisfied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Toshio Katagase

Our customers love it!

2017-01-13

Oreka TR is one of our core solutions, and we plan to continue reselling the recording software for years to come!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more