Oreka TR Features

Oreka TR

Total call recorder for the capture & replay of staff calls

4.68/5 (34 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Audit Management
Audit Trail
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Tagging
Call Tracking
Call Transfer
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Communication Management
Computer Telephony Integration
Contact Management
Customizable Branding
Event Triggered Actions
File Transfer
HIPAA Compliant
Knowledge Base Management
Monitoring
Multi-Location
Multiple Parties
On-Demand Recording
PCI Compliance
Real Time Analytics
Real Time Reporting
Recording
Remote Access/Control
Reporting/Analytics
SMS Messaging
Scheduled Recording
Search/Filter
Tagging
Third Party Integrations
Two-Way Audio & Video
VoIP
VoIP Connection
Voice Mail
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Audit Management
Audit Trail
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Tagging
Call Tracking
Call Transfer
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Communication Management
Computer Telephony Integration
Contact Management
Customizable Branding
Event Triggered Actions
File Transfer
HIPAA Compliant
Knowledge Base Management
Monitoring
Multi-Location
Multiple Parties
On-Demand Recording
PCI Compliance
Real Time Analytics
Real Time Reporting
Recording
Remote Access/Control
Reporting/Analytics
SMS Messaging
Scheduled Recording
Search/Filter
Tagging
Third Party Integrations
Two-Way Audio & Video
VoIP
VoIP Connection
Voice Mail
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Audit Management
Audit Trail
Auto-Dialer
Automatic Call Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Tagging
Call Tracking
Call Transfer
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Communication Management
Computer Telephony Integration
Contact Management
Customizable Branding
Event Triggered Actions
File Transfer
HIPAA Compliant
Knowledge Base Management
Monitoring
Multi-Location
Multiple Parties
On-Demand Recording
PCI Compliance
Real Time Analytics
Real Time Reporting
Recording
Remote Access/Control
Reporting/Analytics
SMS Messaging
Scheduled Recording
Search/Filter
Tagging
Third Party Integrations
Two-Way Audio & Video
VoIP
VoIP Connection
Voice Mail
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Oreka TR Feature Reviews

25 reviewers had the following to say about Oreka TR's features:

Tim M.

Great product

2020-03-19

We had a need to be able to record, review, and share recordings for training purposes, as well as review of customer complaints due to a contractual obligation.

Pros

Software is easy for team members to review calls, export recordings, etc.

Cons

We had a bit of a challenge in initial setup, which also carries over to any updates in our VOIP phone system, because softphones are not readily picked up, so require the LocalPartyMap, , ,which is cumbersome to update due to needing to restart the Apache server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamed E.

IT manager

2020-04-21

Call recording

Pros

All calls recording with no compression

Cons

Is it possible to have vpn accces to oreka

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle H.

Great, affordable solution for our VOIP call recording needs.

2018-02-12

24/7 VOIP call recording

Pros

An intranet portal allows us to lookup recordings by date, extension, external phone numbers, etc.

Cons

When an inbound call is transferred to another in-house user, the call recording is not identified by the original # that called in; instead it gets with as the transferring extension #.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pranay M.

This is one of the perfect solution to record our VOIP inbound/outbound calls.

2018-03-10

Our organization performance automatically improved by monitoring the calls and avoiding the unwanted call that our employees do.

Pros

This tool records our VOIP calls and saves the calls to our server.The support they provide to us is good.

Cons

I think that small organizations cannot afford to buy this tool as it is expensive and i feel that the webpages look should be rich.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Christian F.

Best value for money software

2021-03-26

In spite of the complications in implementatión, it's a robust software with minimal issues and easy to use, the dashboard is friendly with noob users and in a few minutes they can to begin to use it or manage it

Pros

It's a software easy to use, with a lot functionallities related with call recording, optimazing audio quality and size of the recording, it is very usefull when you need to play the recordings throught website,

Cons

The deployment is complicated and some features or behaviors are not in the documentation then you need to talk with a Oreka enginner for undertand them or configure them

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Drew C.

Software that worked out of the box

2020-04-21

Pros

Oreka TR has an easy to use interface for tracking call recordings and setting up new users.

Cons

When we first started to use it, it was in its infancy, but it has matured to a stable platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Adam P.

Great Product

2021-03-31

While we no longer use this product due to our companies growth, this system is great for anybody starting out that needs a phone recording solution.

Pros

Oreka was a easy to use software to record phone calls and manage our employees. The recordings saved us thousands of dollars in product and time because we had the proof we needed.

Cons

We had to use our 3rd Party IT guys to set it up for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Koon Fai L.

Excellent quality compare against other call recording software like Telstrat's

2018-02-13

Pros

Easy to setup, easy to uses, price friendly, have basic reports, existing customer satisfy and most important thing no recording lost so far

Cons

The siprec sip message and behavior a bit different compare against broadsoft reference, have potential customer claims the login page looks ugly and cheap during demo then tune down our service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Muktikanta P.

Good products, As usa based software hence support window is a issue with IST.

2021-04-01

We have been using for our call centre voice recording. Cost is ok compared to Nice & other recording solution.

Pros

Recording file size is too less.

Cons

Only issue in the time of support window with IST

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily B.

Great Call Recording Solution

2016-11-14

OrecX's Oreka is one of the best call recording solutions we've used. Recording quality has a huge impact on speech analytics and other post-processing features needed to get data out of your recordings, and using Oreka ensures you'll get the results you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 11-50 employees)

Fairly easy system to use for capturing and playing back phone calls for our trade desk.

2018-02-13

It provided a way to capture and retain phone calls on the new VoIP service we switched to.

Pros

Was fairly easy to implement a similar setup that we had on our older PBS with an analog recording device.

Cons

And getting the retention rules to work so older recordings was deleted took a little bit of effort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kymahn C.

My Oreka TR Call Recorder Software Review

2020-03-02

Its a really nice call recorder....I highly recommend it to other people or a small contact center.

Pros

Its great for small or mid-range communication service providers.

Cons

Some features are a little expensive and thats all its really a good app!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
AAYUSH R.

OrecX

2018-10-23

Pros

Easy to record all your calls, save records, can listen them anywhere and anytime.

Cons

I think its user interface is little tricky.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amro M.

Oreka TR Pros and Cons

2020-04-30

Does its functions perfectly, helped us complying with the local call center regulations, and served us as the main reference for customer service issues.

Pros

1- Easy to use, normal users can quickly learn how to utilize it because of the simple GUI. 2- Good audio quality, and the size of the saved audio files is small. 3- It Rarely requires maintenance which is great.

Cons

1- The software for some reason stops receiving the sniffed data and random basis and we've to restart tomcat. 2- No troubleshooting logs, or utilities which could help us solve the previously mentioned issue, we've to use third-party software like WireShark. 3- Administrator's account is considered as a 1 user license, when it's usually used for administrative stuff but not as a recorded user. 4- We noticed that sometimes at the beginning of the recorded call, the recorder picks the ringing tone, and sometimes it don't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dave P.

Oreka TR Voice Recorder

2020-04-27

Easy to find and export recordings and anybody can just jump in and learn the interface quickly.

Pros

The user interface is super easy to use.

Cons

The initial install can be challenging with the different files and little things you need to get right to collect data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas B.

Excellent software ... English required

2020-03-19

We don't regret our choice since most of the VoIP phone systems don't provide this service at all or have such a simple recording module

Pros

The really easy to use and compatibility with any VOIP systems.

Cons

The only bad points is that we don't have resellers or IT companies to set it up for you ... It requires strong network knowledge to set it up... And small companies like ours don't have these skills. French translation could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Don C.

Safety First Ambulance

2021-03-31

Having recordings allows us to provide data to current and prospective clients.

Pros

Very easy to use for review of calls and recordings.

Cons

I have no complaints yet. So far, the software is consistent and sound quality is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan B.

Orex, a great solution at a fair price

2017-01-13

This is a feature that seems to be lacking in many competing products.

Pros

Search-ability of recorded calls. Does not require an appliance.

Cons

have not found any shortcoming yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I am technical so I am able to use it as needed but not to its fullest extent.

2018-02-20

I would recommend the software because it does what we need (recording and basic search) and does it well, but there are a lot of features that would be nice to have that can be had at lower cost through a change to both our PBX and carrier, but it would require a lot of work for us to change and the pricing isn't far off so its not worth the change right now.

Pros

It is easy to find and play recordings from almost any browser.

Cons

Unfortunately it is also expensive compared to services that include the capabilities that we need which is recording of calls and search.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael T.

When it works, it works

2018-04-06

Records screen calls so that they can be played back and studied for many different purposes.

Pros

I do like the interface for the admin console, as it is easy to navigate for me.

Cons

If any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Rahul B.

Overall a great softaware for inbound and outbound Calls

2018-08-12

As I worked in a call center also for me it worked properly and suggested for you also to use and admire

Pros

Very Friendly and so far no data lost the installation is very straight and once done then is works super smooth.

Cons

As per the observation, its a bit expensive for the small organization depending upon the need of the company and the web page could be even more worked out or can say eye catching.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Vance D.

Great product!

2016-11-01

We have been using Oreka TR for many years and are very happy with the product. Call recording has to work 100% of the time and Oreka TR does.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
luay t.

Program review

2021-08-04

good

Pros

Ease of recording with high quality and the ability to export and share recordings

Cons

There is some complexity in the deployment and needs to add features that are not available in the documentation so that we do not need to talk with the Oreka engine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark W.

Overall, a great recording platform for hosted service providers.

2018-02-19

Once it's setup and working... you can depend on it.

Pros

There are other options on the market for hosted call recording, that can do the same function; but, I think one of the things that sets OrecX apart from the rest is their support.

Cons

The user GUI is, as I heard a customer describe it, a little clunky. Once you learn how to navigate your way around, it works. A physical face-lift would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
khalil h.

The best open product for Voice recording

2020-05-04

Pros

The best open product for voice recording, and the advantages of the Linux open world and the API.

Cons

I use this software with the Oracle SBC (AcmePacket), I think best are ro improve the support on Vendor like Cisco, Avaya, Microsoft, Mitel...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more