Oreka TR Reviews

Ease of implementation Perfect support and stable

AES Server - extensions to be monitored must be added one by one into config file - we have 3000. a range would be eadier

Great support. Integrated well with Metaswitch.

Searching for call records can be difficult (having to put +1 in front of the number)

Thank you for taking the time to write this for us!

Simplicity in installation, integration with existing telephony, management, simple database structure, fast and most importantly super stable. You can leave it running without any worries.

Product suit should include WFM as optional module. This will complete the solution even for bigger call centers.

Audio recording, video recording, and screen recording are made very simple and user friendly with this software. It can be configured completely via GUI and then administered the same way. Audio/video/screen recordings are kept in a db that can be sorted by groups and users making it a click away to get anything needed. It was also hands down an easy decision since it integrates with IP PBXs including Broadsoft. With the ability to configure it to build a user automatically was imperative and made integration streamlined.

While there are a lot of pros to this software the only drawback of it is the GUI interface. It feels antiquated like an early 2000s website. It is also difficult to navigate to certain functions such as licensing and building new administrators.

Ease of recording with high quality and the ability to export and share recordings

There is some complexity in the deployment and needs to add features that are not available in the documentation so that we do not need to talk with the Oreka engine

Recording file size is too less. Hence storage investment not required. Voice quality is good

Only issue in the time of support window with IST

Very easy to use for review of calls and recordings. It works well and consistently. Having the server on site is better than having it in the cloud because Internet interruptions happen with the phones still working. We need to record all calls even if the Internet is down. Very easy to do what we need. We just need to be able to find and save specific calls. The software works easily for this, and the Help Desk is available if we get stuck.

I have no complaints yet. So far, the software is consistent and sound quality is good.

Oreka was a easy to use software to record phone calls and manage our employees. The recordings saved us thousands of dollars in product and time because we had the proof we needed.

It was a little difficult to set up. We had to use our 3rd Party IT guys to set it up for us.

We looked for something that was completely in the cloud but could remain on our network. Orecx was very helpful in building out the AWS direct connect that was needed.

We are on an older version. We are looking forward to what the new version provide. As a provider we wish that they could have more parent/child admin roles.

It's a software easy to use, with a lot functionallities related with call recording, optimazing audio quality and size of the recording, it is very usefull when you need to play the recordings throught website,

The deployment is complicated and some features or behaviors are not in the documentation then you need to talk with a Oreka enginner for undertand them or configure them

Simple , Powerful, compatible with Cisco CUCM , we are using this software from last 4 year plus and never had any problems with it. It is simple to upgrade and support is good.

Graphical User Interface and manual license renewal.

1- Easy to use, normal users can quickly learn how to utilize it because of the simple GUI. 2- Good audio quality, and the size of the saved audio files is small. 3- It Rarely requires maintenance which is great.

1- The software for some reason stops receiving the sniffed data and random basis and we've to restart tomcat. 2- No troubleshooting logs, or utilities which could help us solve the previously mentioned issue, we've to use third-party software like WireShark. 3- Administrator's account is considered as a 1 user license, when it's usually used for administrative stuff but not as a recorded user. 4- We noticed that sometimes at the beginning of the recorded call, the recorder picks the ringing tone, and sometimes it don't.

it was easy to integrate with my voip system great result and high efficiency

I used your products for more than a year and did not meet any negatives

The user interface is super easy to use.

The initial install can be challenging with the different files and little things you need to get right to collect data.

ease of deployment and ease of handling, low technical maintenance

easy to use by the end user, great cost benefit.

The really easy to use and compatibility with any VOIP systems. The switch from our previous system to our new one was really simple. Easy to manage and to handle

The only bad points is that we don't have resellers or IT companies to set it up for you ... It requires strong network knowledge to set it up... And small companies like ours don't have these skills. French translation could be improved.

We use this software to record all calls in our call center, and to review quality. Software is easy for team members to review calls, export recordings, etc.

We had a bit of a challenge in initial setup, which also carries over to any updates in our VOIP phone system, because softphones are not readily picked up, so require the LocalPartyMap, , ,which is cumbersome to update due to needing to restart the Apache server.

It was always easy to use the software which required basic PC to run the software which Oreka Tr does. Very Friendly and so far no data lost the installation is very straight and once done then is works super smooth.

As per the observation, its a bit expensive for the small organization depending upon the need of the company and the web page could be even more worked out or can say eye catching.

As I said in my title, when OreckX works, it works. I do like the interface for the admin console, as it is easy to navigate for me.

If any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself

This tool records our VOIP calls and saves the calls to our server.The support they provide to us is good. This tool is supportive to almost all browsers.Recordings are never missed and very easy to use.

I think that small organizations cannot afford to buy this tool as it is expensive and i feel that the webpages look should be rich.

It works well when it is configured properly. It is easy to find and play recordings from almost any browser.

In order to take advantage of a lot of the capabilities I see possible the complexity is a roadblock. Unfortunately it is also expensive compared to services that include the capabilities that we need which is recording of calls and search.

There are other options on the market for hosted call recording, that can do the same function; but, I think one of the things that sets OrecX apart from the rest is their support. I've always found their team to be responsive to our needs.

The user GUI is, as I heard a customer describe it, a little clunky. Once you learn how to navigate your way around, it works. A physical face-lift would be nice.

Oreka provided an effective way to record our VoIP phone calls when we migrated to a hosted phone services. Was fairly easy to implement a similar setup that we had on our older PBS with an analog recording device.

The basic version's website interface isn't easy to customize. But the users were able to figure it out without much training. And getting the retention rules to work so older recordings was deleted took a little bit of effort.

Easy to setup, easy to uses, price friendly, have basic reports, existing customer satisfy and most important thing no recording lost so far

The siprec sip message and behavior a bit different compare against broadsoft reference, have potential customer claims the login page looks ugly and cheap during demo then tune down our service.

Captures all our VOIP inbound/outbound calls automatically and stores them directly on our server. An intranet portal allows us to lookup recordings by date, extension, external phone numbers, etc.

When an inbound call is transferred to another in-house user, the call recording is not identified by the original # that called in; instead it gets with as the transferring extension #. This makes looking up transferred calls more difficult.