Parakeet Pricing, Features, Reviews & Comparison of Alternatives

Parakeet

Cloud-based phone system with mobile app, designed for teams

2.0/5 (2 reviews)

Parakeet overview

What is Parakeet?

Parakeet is a complete software phone system designed for customer service, customer success, and sales teams to get up and running quickly with no required hardware. Parakeet integrates with existing CRMs, help desks, and other apps to identify incoming callers and synchronize call activity in real time.
parakeet.is

Pricing

Starting from
$15/month
Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Parakeet screenshot: Parakeet: seamless appsParakeet Demo - Customer ServiceParakeet screenshot: Parakeet: multiple numbersParakeet screenshot: Parakeet: simple administrationParakeet screenshot: Parakeet: mobile integration

Parakeet reviews

Excellent
0
Very good
0
Average
1

Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  2.0
  1.5
  3.5
  1.5
Christie Schaefer

Easy VoIP platform but needs a lot of work

Used daily for less than 6 months
Reviewed 2018-04-15
Review Source: Capterra

Pros
It was extremely easy to set up and had simple functionality that I liked. Paired well with Apple phones.

Cons
Calls would get dropped too often and this did not pair well with android phones. When transferring calls did work, you wouldn't have the functionality to put the person on hold to tell the person you're transferring then anything about why they were being transferred.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Did not work

Used daily for less than 6 months
Reviewed 2018-08-20
Review Source: Capterra

There were so many technical issues that we had to give up. Since most of my job was spent on the phone, it created more work and was quite frustrating not just for me but for our clients as well.

Pros
It was good to be able to see who was online and who was offline. I also enjoyed the call statistics.

Cons
We had so many troubles with this product particularly because my phone was an Android and most of the other employees were mac. However, the problems encountered were not just on my android phone but also my mac and throughout the company. From onboarding which was far too quick and quiet presentation by Parakeet's account management team to the implementation, there were a lot of issues. Sometimes the client couldn't hear me or I couldn't hear them. The calls would drop unexpectedly and transferring was a nightmare. I also wish there had been a way where when transferring, I could have talked to the person I was transferring to before transferring the call. Finally, I had to be literally taken off the queue every night or it would continue to call my phone regardless of if I was set to away or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Parakeet pricing

Starting from
$15/month
Pricing options
Subscription
Free trial
View Pricing Plans

Startup: free for up to 3 users.

Pro: $15.00/user/month.

Enterprise: $30.00/user/month.

Parakeet features

API
CRM Integration
Call Routing
Call Transfer
Conferencing
Video Conferencing
Voice Mail

Activity Dashboard (137 other apps)
Automatic Notifications (110 other apps)
Call Monitoring (95 other apps)
Call Recording (144 other apps)
Caller ID (88 other apps)
Chat (131 other apps)
Communication Management (102 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Third Party Integration (165 other apps)

Videos and tutorials

Additional information for Parakeet

Key features of Parakeet

  • Inbound Reporting
  • Outbound Reporting
  • Voice & Data Integration
  • VoIP
View All Features

Benefits

Parakeet is designed from the ground up for teams, and built to be customizable. The entire service is exposed via an open API for users to pull all data or build custom integrations with their own platform.