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Callture vs Dialing Innovations Call Center Application Suite Comparison
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Overview
Virtual PBX system turns your phone into an office phone system with multiple extensions and personalized voicemail. You...
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
24.50
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Not enoughreviews yet
Pros
Cons
Not enoughreviews yet
Cons
Key features
- Total features11
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customizable Reports
- Data Import/Export
- Fax Management
- Help Desk Management
- Hotkeys
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Parties
- Multiple Scripts
- Open Database Design
- Outbound Call Center
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Survey/Poll Management
- Surveys & Feedback
- Telemarketing Management
- Text to Speech
- Third Party Integrations
- Unified Communications
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Total features86
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Answering Machine Detection
- Auto-Dialer
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customizable Reports
- Data Import/Export
- Fax Management
- Help Desk Management
- Hotkeys
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Parties
- Multiple Scripts
- Open Database Design
- Outbound Call Center
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Survey/Poll Management
- Surveys & Feedback
- Telemarketing Management
- Text to Speech
- Third Party Integrations
- Unified Communications
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations5
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
- Total integrationsN/A
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Keith E.
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for 2+ years
Review source
Share this review:
Overall, Callture is a good value. It is complex and confusing to use, and support is not a pleasant experience. Given how crowded this market is, there are likely better options for the money.
Callture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls. It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for.
Callture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight. The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.
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