Callture Virtual PBX Reviews

Callture Virtual PBX

Virtual PBX software for small to medium businesses

4.25/5 (4 reviews)

Frank Basanta

Callture Connect

Used daily for 1-2 years
Reviewed 2019-09-17
Review Source: Capterra

The product has worked well for us, and support has done a great job when any issues have arisen. No lost of calls which equals no loss of revenue.

Pros
Great product have been using this for a few years, it allows you to be connected with clients and individuals thru you LanLines, and Cell Phones, without any hitches. It allows you to pre-screen all calls, as well as having all messages send directly to your email for playback in the future. (incoming phone numbers will appear on the email). Calls can be set to roll over to a group of extensions in order to better serve clients.

Cons
The key factor here is to have everything put together on paper of extensions, rollovers and how the "Callture" will respond to any incoming call. Make sure that you include your extension in your email signature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Callture Virtual PBX

Virtual PBX software for small to medium businesses

Keith Evans

Good, but There May be Better Options

Used weekly for 2+ years
Reviewed 2018-08-21
Review Source: Capterra

Overall, Callture is a good value. It is complex and confusing to use, and support is not a pleasant experience. Given how crowded this market is, there are likely better options for the money.

Pros
Callture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls. It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for.

Cons
Callture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight. The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Callture Virtual PBX

Virtual PBX software for small to medium businesses

James Morrow

Great Service

Used daily for 2+ years
Reviewed 2019-09-24
Review Source: Capterra

Use it for all toll free calls.

Pros
Never a problem, works all the time. works all the time.

Cons
There is no deficiencies that I am aware of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Callture Virtual PBX

Virtual PBX software for small to medium businesses

Bruce Skurbe

Callture Connect

Used occasionally for less than 6 months
Reviewed 2019-11-18
Review Source: Capterra

Pros
Have been using this product for the last six months without any issues, I'm able to stay connected with clients, whether I'm in the office or traveling. One of the features I most enjoy is the emailed voice mail from clients. This allows me to get back to my calls with answers, rather than questions, which could delay the processes moving forward.

Cons
It takes a little time to get used to the interface, but once it's set up correctly, it just works..... Just dive right in and you will be fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Callture Virtual PBX

Virtual PBX software for small to medium businesses