Callture Reviews

We have been using Callture for over 10 years. We had one problem about 5 years ago with their fax machine not connecting to one specific fax machine that was trying to send a fax. They fixed it immediately by upgrading the fax server and have not had a problem since.

No problems at all. Can't think of any features missing.

If I am not in the office, all calls forward to my cell phone, so I don't miss any calls. So, if your internet goes down, you're not out of business. Any changes needed support is always happy to help.

I did not have any issues moving from one provider to Callture.

Callture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls. It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for.

Callture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight. The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.

I like how easy this was to setup immediately and how well it works. The user interface is very easy to use as well and the service is always up and running for me.

Slight learning curve on some additional features that I really don't use so it took me a little longer to set them up to try them out.

In summary:When I was looking for a toll free number for my business, Callture was one of the easiest to set up and use. Not only was I able to secure a vanity number, it came with a complimentary toll free fax number as well. All faxes come in as an email (PDF) and even sending out is a breeze using the online platform. Not that I use it a lot, but nice to know it's there when you need it.My wife...

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The call centre announcements can be customized with your own or a computerized voice.Wish the latter was a free feature.

The Callture business phone service is amazing what it can do! If something is not right, Callture works very hard to make it right. The Callture system is able to accomodate almost anything you want to do with your call flow.

It can be confusing setting up some schedules to ensure you have the proper dates.

This phone system just works, NO problems.

There are no cons to this phone system that I have found, The internet interface is a little out dated but that doesn't affect my calls, so who cares. Do you want a fancy website or just a damn good phone system?

Works perfectly. I receive calls to my toll-free number. If I can't answer, the voice mail is forwarded to me via email. Today, almost all long distance calling does not incur extra charges. But, having a toll-free number adds a measure of stature to your company.

Nothing. I like everything about my toll-free number from Callture.

very easy to set up and fast installation

I have no known issues with using this system

I have never experience any connection problems or system outages from them. Customer support is also very good and very fast responses. They are very reliable.

There is no Cons as Callture has always provided good service

I like the call routing to a specific number and that it can be identified as a support call.

The online management tools good use a new design, the admin seems a little out dated, but it otherwise works fine.

Ease of use and dependability are the 2 man reasons, the third is cost is perfect for a new or small business

None that I can recall, the ease of use and online access is extremely good

Hassle-free with no stress and zero downtime.

The only issue we have is voice mail notifications on our phones and the call forward features after the phone rings, but that may be an issue with our own internal hardware.

Its reliable, they have great customer service, inexpensive.

There is nothing that we do not like about it, since inception our service has been STELLAR

Anytime we need to solve an issue, customer service people have been prompt and efficient. That's all you need when using a service provided for a critical part of your business

We haven't got any training on how to use better the options that the software has.

I needed a new place to house my 800 service and found Callture on-line. They also provided me a place for my FAX service. Both of which work very well.

I have no dislikes as I use this software. Callture has always been user friendly.

Communicating with my clients via text to my personal cell phone effortlessly.

I find that emojis do not translate well via text.

Easy to use, adds value, good price for value

Mobile app can use some polish. I mostly use website to manage

Callture is a well priced product. Easy for the end user to setup and use!

I have found no Cons in the 10+ years I have been a user!

I have been using this service for 800 toll-free numbers for several years. Great service and great tech support.

None to report, I have had no issues with the service.

Been using their service for my 800 number now for over two years. Very reliable. Couldn't be happier.

There are no least liked parts about Calture.

One of the best service for my business. Super low prices with high quality service. Strongly recommended.

One of the best service for my business. Super low prices with high quality service. Strongly recommended.

We use this service for a couple of years and are able to connect with our customers.

We had no issues to report. everything is in order.

call forwarding very effective and easy to implement and manage

nothing it all works well and easy to administer

Quality of service and performance of the lines

nothing adverse with the system of instruments