Phone.com Pricing, Features, Reviews & Comparison of Alternatives

Phone.com Reviews

Phone.com

Communicate Better

3.25/5 (4 reviews)
11,674     7,191

About Phone.com
Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.

Our Mobile Apps:
Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Perfect for agile businesses that require:
• A robust, flexible system that is simple to manage.
• End-to-end solution: Phone service and system in one.
• Look and sound like a Fortune 500 company.
• More communications features than the big guys at a significantly lower price.
• Highly adaptable solution without capital outlay
• Comprehensive reporting and analysis
• 100% U.S. based 24/7 customer support and service

Who uses Phone.com?
SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN
www.phone.com

Phone.com Reviews (4)

Latest reviews

 Been using Phone.com for years!

Phone.com is a great tool for a small business. I was able to buy an awesome 800 number from them and have it forwarded to my office phone. I can also set up call schedules, different levels of forwarding, and voicemail- text. Great software and highly recommend. Fair rates too.

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Reviewed 25th of January by Tiffany Lewis

 

 Terrible User Interface

I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my ...

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Reviewed 27th of August, 2014 by Dawn LaPolla

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Phone.com Screenshots (3)

Phone.com screenshot: Call LogPhone.com screenshot: Control PanelPhone.com screenshot: Home Page

Specifications

Intended Users
Freelancers, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Mac, Windows, Web-based, Mobile Web App
Supported Countries
United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Phone.com Pricing

Starting from: $9.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Our $9.99/month base plan includes 100 minutes, all 40+ features, toll-free or local phone number and 24x7 U.S. Support. No extra charges for toll-free minutes.

Two options for additional minutes:
1. Pay-Per-Minute above 100 minutes as low as 2.5¢
2. Unlimited Extensions as low as $19.99/month

Competitors Pricing

RingCentral

Starting from: $19.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Skype

Starting from: €3.49/month
Pricing model: Freemium, Subscription

Users who visited Phone.com also visited

Key Features of Phone.com

  • Toll-free numbers
  • Local Numbers
  • Custom Greetings & Hold Music
  • Caller Menus and Queues
  • Call Forwarding
  • Unlimited Extensions
  • Voicemail (With Unlimited Extentions)
  • Conference Call Line
  • Virtual PBX
  • Global Numbers
  • Faxing (Send and Receive)
  • Auto-Receptionist
  • Mobile Apps for iPhone and Android
  • Transfer Existing Phone Numbers
  • Caller ID
  • Call Waiting
  • Call Screening
  • Call Transfers
  • Voicemail-to-text Service
  • Premium Features Available

Benefits

• Award winning 24x7 U.S. based customer support
• The lowest cost, no long-term commitment phone service in the market
• Toll free of local numbers included
• Unlimited extensions and voicemails
• Free dedicated conference call room with all plans
• Greetings, menus and hold music to create a big company presence
• Call forwarding with advanced rules and customization

Alternatives to Phone.com

Videos

Tiffany Lewis

Been using Phone.com for years!

25/01/2017

Phone.com is a great tool for a small business. I was able to buy an awesome 800 number from them and have it forwarded to my office phone. I can also set up call schedules, different levels of forwarding, and voicemail- text. Great software and highly recommend. Fair rates too.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Dawn LaPolla

Verified Reviewer

Terrible User Interface

27/08/2014

I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Pros

Good custom message creation and phone queue.

Cons

Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.

Source: GetApp
5 of 6 people found this review helpful
Helpful?   Yes   No
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Hunter Digital

Very Happy Customer

16/01/2014

I've been a VoIP customer for the last 10 years and can't image using anything else. I've used 8x8 and Ooma in the past, but 8x8 is expensive and Ooma isn't really business VoiP. Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business.

Pros

Price, Support, Features, No Extra Charges for Toll-Free, Unlimited Extensions.

Cons

Signup was a bit confusing

Source: GetApp
5 of 5 people found this review helpful
Helpful?   Yes   No
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Reto Guntli

Verified Reviewer

20/02/2016

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
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