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Phone.com vs GoTo Connect Comparison
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Overview
Phone.com is the leading cloud-based phone company focused on the needs of SMB and entrepreneurs. In addition to offering...
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
27
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Kegan L.
Cons
Dawn L.
Cons
Kelly M.
Key features
- Total features46
- API
- Access Controls/Permissions
- Active Directory Integration
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Management
- Custom Greetings/Messages
- Electronic Hand Raising
- Electronic Signature
- Employee Activity Monitoring
- Employee Directory
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- HD Audio/Video
- Help Desk Management
- Host Controls
- Hotkeys
- IVR/Voice Recognition
- Inbound Call Center
- International Calling
- Knowledge Base Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Parties
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Open Database Design
- Outbound Call Center
- PBX
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Private Chat
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- Real Time Reporting
- Real-Time Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Screen Sharing
- Softphone
- Survey/Poll Management
- Task Management
- Text to Speech
- Third Party Integrations
- Time Zone Tracking
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Total features97
- API
- Access Controls/Permissions
- Active Directory Integration
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Management
- Custom Greetings/Messages
- Electronic Hand Raising
- Electronic Signature
- Employee Activity Monitoring
- Employee Directory
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- HD Audio/Video
- Help Desk Management
- Host Controls
- Hotkeys
- IVR/Voice Recognition
- Inbound Call Center
- International Calling
- Knowledge Base Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Parties
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Open Database Design
- Outbound Call Center
- PBX
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Private Chat
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- Real Time Reporting
- Real-Time Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Screen Sharing
- Softphone
- Survey/Poll Management
- Task Management
- Text to Speech
- Third Party Integrations
- Time Zone Tracking
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations5
- ActiveCampaign
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations11
- ActiveCampaign
- Dropbox Business
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
Verified reviewer
Internet, 1-10 employees
Used weekly for 1-2 years
Review source
Share this review:
Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com.
The app design (for iPhone) is sleek and consistent with Apple products
It is sometimes slow to connect calls, annoying at first setup
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