Phone.com Features

Phone.com

Communicate Better

3.65/5 (17 reviews)

Phone.com Feature Summary

  • Toll-free numbers
  • Local Numbers
  • Custom Greetings & Hold Music
  • Caller Menus and Queues
  • Call Forwarding
  • Unlimited Extensions
  • Voicemail (With Unlimited Extentions)
  • Conference Call Line
  • Virtual PBX
  • Global Numbers
  • Faxing (Send and Receive)
  • Auto-Receptionist
  • Mobile Apps for iPhone and Android
  • Transfer Existing Phone Numbers
  • Caller ID
  • Call Waiting
  • Call Screening
  • Call Transfers
  • Voicemail-to-text Service
  • Premium Features Available

Communications Feature Comparison

Most popular features of all Communications apps

API (122 other apps)
Activity Dashboard (55 other apps)
Automatic Notifications (46 other apps)
CRM Integration (56 other apps)
Call Monitoring (51 other apps)
Call Recording (75 other apps)
Call Reporting (48 other apps)
Call Routing (55 other apps)
Call Transfer (55 other apps)
Caller ID (54 other apps)
Chat (69 other apps)
Conferencing (65 other apps)
Instant Messaging (53 other apps)
Live / Video Conferencing (46 other apps)
Monitoring (49 other apps)
Receiving (47 other apps)
Reporting & Statistics (49 other apps)
SMS Integration (44 other apps)
Third Party Integration (66 other apps)
Voice Mail (48 other apps)

Competitor Feature Comparison

API
Call Transfer
Caller ID
Receiving
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API
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Receiving
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API
Call Transfer
Caller ID
Receiving
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Mobile apps

iOS App


41 reviews

See all iOS Apps

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Phone.com Feature Reviews

12 reviewers had the following to say about Phone.com's features:

Anonymous
(Events Services company, 11-50 employees)

Easy to use, but kept crashing

2018-12-05

It helped us communicate with our customers.

Pros

I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.

Cons

We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Matthew Esrick

Best virtual phone system

2018-11-08

Nice being able to text or call my clients at any time.

Pros

Has a separate contact list from my device so each device that loads the app with the clients will see who it is on the caller ID (so many other virtual phone systems are missing this feature).

Cons

Had to call customer service to configure it properly because it is confusing, but they were nice and walked me through it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anna Liebowitz

Phone.com is useful, but hard to configure.

2017-07-11

Pros

I like being able to call customers without giving them my cell number.

Cons

I have not messed with the settings at all and I stopped receiving notifications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Christian Scott

Who's calling?

2018-12-12

But I would prefer to go back to Grasshopper, even if phone.com looks nicer and is easier to use.

Pros

I think the app is well laid out and easy to use.

Cons

The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Consumer Goods company, 11-50 employees)

Ok online phone service

2018-03-24

A useful customer support phone number that can be directed to multiple customer support reps on a schedule.

Pros

- Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line.

Cons

- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Dawn LaPolla

Verified Reviewer

Terrible User Interface

2014-08-27

However, their customer "dashboard" is terrible.

Pros

Good custom message creation and phone queue.

Cons

Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.

Source: GetApp
5 of 6 people found this review helpful
Helpful?   Yes   No
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Tiffany Lewis

Been using Phone.com for years!

2017-01-25

I can also set up call schedules, different levels of forwarding, and voicemail- text.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kate McGettigan

cost effective

2017-10-05

none

Pros

cost effective, great for start up. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs. Get started today.

Cons

Voice over Internet isn't always the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Financial Services company, myself only employees)

Great VOIP

2018-12-04

Pros

The pricing is fantastic and support has been very helpful

Cons

The interface can be a little clunky and challenging to figure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Gardner Hall

Verified Reviewer

More than doubled their price

2017-08-08

Pros

Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Cons

I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
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Sarah Cohn

Good Experience with Phone.Com

2017-08-29

Pros

Customer service was great, good features and functionality, room for customizations, can keep personal phone number private

Cons

The user interface is sometimes clunky, there are months that it's more services that I actually need

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Chris Van Patten

Dependable, but not the most modern

2018-04-11

Pros

Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.

Cons

Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more