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Communicate Better
Functionality
3.9
/5
53
Total features
46
8 categories
Phone.com features
Common features of Business Phone Systems software
Functionality
3.9
/5
53
Price starts from
No pricing info
Total Features
46
Unique features
Virtual Call Center
Call Logging
Call Queues
Call Screening
Functionality
4.5
/5
12.2K
Price starts from
0
Total Features
83
Features in Common
19
Unique features
Multiple Camera Feeds
Scheduling
Real-time Broadcasting
Meeting Room Booking
Functionality
4.4
/5
9.8K
Price starts from
14
/user
Per month
Total Features
107
Features in Common
26
Unique features
Screen Capture
Video Streaming
Internal Meetings
Third Party Integrations
Rick K.
Verified reviewer
Construction, 1-10 employees
Used daily for 2+ years
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Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends.
Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none.
Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything.
Brent F.
Logistics and Supply Chain, 51-200 employees
Used daily for 6-12 months
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we have saved money by moving 10 of our toll free number to phone.com from the bigBell (AT&T) We are able to have phones at our new remote warehouse using phone.com where our Avaya System has failed to work through a VPN setup.
functionality of the phone.com feature as a whole, work fine. support is generally able to answer the call in a few minutes and are open 24/7. They include most features you would need in most situations in a business environment.
To say that the invoices are confusing would be a gross understatement. they are so bad that on several occasions, I have had to call support for billing, and each time, even the billing support reps are unable to break it down for me and make any sense of it. On 2 occasions I have spent well over an hour on the phone trying to understand the bill. they issue a charge then issue a credit 10s of times...
Zafer K.
Medical Devices, 10,001+ employees
Used daily for 6-12 months
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Phone.com provides an matchless experience for video conferencing along with its great screensharing option.
Phone.com could provide a better user experience in their mobile applications.
Anonymous Reviewer
Verified reviewer
Hospitality, 1,001-5,000 employees
Used daily for 2+ years
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I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.
There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.
It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.
Matthew S.
Verified reviewer
Mental Health Care, self-employed
Used daily for 6-12 months
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Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone.
My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.
Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you.
JACK G.
Verified reviewer
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me
State of the art PBX was highly customizable and made our business sound like a fortune 500 company.
It currently does not have a google chrome extention.
Hello Jack, Thank you for you feedback! The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature! If you ever need assistance with your account, features, or setup please call (844) 755-8566.
Anonymous Reviewer
Verified reviewer
Internet, 1-10 employees
Used weekly for 1-2 years
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Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com.
The app design (for iPhone) is sleek and consistent with Apple products
It is sometimes slow to connect calls, annoying at first setup
Anonymous Reviewer
Verified reviewer
Events Services, 11-50 employees
Used daily for 1-2 years
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It helped us communicate with our customers.
I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.
We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.
Mick T.
Computer Software, 1-10 employees
Used daily for 6-12 months
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Overall, I like it although it ended up being more than anticipated. With taxes and fees, $119yr is really $160/yr, but they get you on devices, (even softphones) where $60/year is really $100/year per phone. They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free". I compared several providers and it's still a good value. No regrets.
I was able to use my established Google Voice number and easily port it over to something more business-friendly. I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office. The Android app is also useful if I want to make calls from that number remotely.
When signing up, it wasn't clear to me that adding a device (desk phone or softphone) wasn't included in the price. I incorrectly assumed one would be included with the plan. How else would you use the service, I thought. (I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned. I only realized it when I got a bill for $100 the next month. My own fault for not getting a quote, I guess. In any case, I didn't care. It just wasn't clear at all and I wanted to make sure it wasn't a mistake.
Mick, We appreciate your honest feedback. While our base plans have 40+ features included, there are certain features that require an additional monthly fee. We do strive to ensure that this is communicated when signing up for additional services. We also understand your frustration and will make sure to pass this on to our development team to make sure our pricing/features page set clear expectations.
Craig B.
Accounting, 1-10 employees
Used daily for 1-2 years
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Still using Phone.com because I paid for 12 months upfront to get the best price. They system works, but I feel it is not working well or helping my company look "good" to my callers.
IP phone system for on-the-go small business owners - great features that can make you look like a full-fledged company. Prices are competitive, too. There customer service is really good, answered quickly, no holding on line and they answered my questions and helped with using my recorded message as my first answer greeting. However, see below as they help with answering the questions but not being pro-active
The buttons they use to get to your messages, calls, etc. is called "Configure" then "manage users & extensions" - how crazy is that? Then, setting up a call trail - knowing full well what you want to happen is so complicated that you go nuts trying to figure it out. Recording and using messages and setting up the phone trail is a nightmare - I know others have had the same feelings so why haven't they taken any of these suggestions and improve the product - they really are so close! They answer quickly as noted above but you have to know what you are asking - they will help but seems not to "guide" you with best practices in setting up your phone system. I can buy a landline and the installer sets everything up for me - why can't Phone.com help me like that?
Fernando G.
Consumer Services, 11-50 employees
Used daily for 1-2 years
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i have had a pleasant experience with it but it has its limitations.
dont need any hardware for this system and can use it anywhere. has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.
if you are on an iphone text messages dont come over quickly, you dont get notifications have called many a times to figure out the issue and i cant imagine its a hardware issue as my partners and i have had the issue on all of our iphones. pictures dont come over that well. cant transfer very well to other extensions or outside of the phone system
Fernando, Thank you very much for your review! We are happy that the service is generally working well for you. I have asked our customer success team to reach out and see if we can find a solution for the text messaging issue. You will hear from someone soon.
Anonymous Reviewer
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for 2+ years
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I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place.
Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day.
Hello, Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP.
Andrew T.
Mental Health Care, 11-50 employees
Used daily for 6-12 months
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Phone.com is helpful and I have not had too many problems using it, though I wish the UX was a bit better.
I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.
The audio transcription of voicemail could use some improvement, as there are inaccuracies. Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.
Hello Andrew, We appreciate you taking the time to share your comments and experiences related to Phone.com. Our teams continue to work on improving our services and your feedback is most valuable in this process. It saddens us to hear that some of our services have not met your expectations. Phone.com does offer Human Assisted transcriptions that might better suit your needs. This can be added and/or removed per extension at anytime. In regards to your experience with the app please feel free to call into our 24/7 support line at 1 800 998 7087 or send an email with your concerns to support@phone.com and we will be happy to assist you further. We would like to lastly thank you for being a Phone.com customer and we appreciate your business
Wilmer C.
Real Estate, 1-10 employees
Used daily for 2+ years
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I like that there was a wide range of call routing options
Website was a little hard to navigate and took longer that it should some some basic functionality.
Ross L.
Financial Services, 1-10 employees
Used daily for 6-12 months
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Good product, not super great. Ended up switching to something that fit my needs better
Very basic and bare bones. Good for the price depending on what you want to do with it.
Integrations weren’t very friendly, and if they were, they were more expensive.
Anna L.
Used daily for 6-12 months
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I like being able to call customers without giving them my cell number. Their app is very easy to use. There are many features available.
It is hard to navigate. Right now I am trying to figure out why my phone calls are no longer being forwarded to our customer support email. I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com
Anonymous Reviewer
Verified reviewer
Consumer Goods, 11-50 employees
Used weekly for 2+ years
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A useful customer support phone number that can be directed to multiple customer support reps on a schedule.
- Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line.
- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.
Thea S.
Mental Health Care, self-employed
Used daily for 1-2 years
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Horrible customer support. Buy this service if you like getting ignored and paying for a service you don't receive
Its available if you like paying for something that constantly has problems
At random times certain features stop working, such as notifying when you get messages or calls. This is very detrimental when you are running a business and getting back to your client sis important. Several other clinicians in my practice have also experienced these same issues and have had to cancel their service. When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business.
Anonymous Reviewer
Verified reviewer
Computer Software, 1-10 employees
Used daily for less than 6 months
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We run our entire telephony on it.
We compared 5 cloud based phone systems, and trialled one. There were only two possible choices for us, and Phone.com was the best there was. The system treats users more fairly where we can have users without bundles at no cost. There are no issues with international numbers either which are easy to obtain and apply. Finally the call charges are better, with more international landline and mobile minutes included in the bundles.
The iOS app, really needs attention. It's substandard at the moment.
Dawn L.
Verified reviewer
Online Media,
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I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least....
Good custom message creation and phone queue.
Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.
Anonymous Reviewer
Verified reviewer
Medical Practice, 1-10 employees
Used daily for 6-12 months
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Texting, calling, and separate contact list.
Caller ID function for incoming doesn't work. Voicemails are usually very delayed.
Tiffany L.
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Phone.com is a great tool for a small business. I was able to buy an awesome 800 number from them and have it forwarded to my office phone. I can also set up call schedules, different levels of forwarding, and voicemail- text. Great software and highly recommend. Fair rates too.
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