Phone.com Features

Phone.com

Communicate Better

3.97/5 (37 reviews)

Phone.com Feature Summary

  • Toll-free numbers
  • Local Numbers
  • Custom Greetings & Hold Music
  • Caller Menus and Queues
  • Call Forwarding
  • Unlimited Extensions
  • Voicemail (With Unlimited Extentions)
  • Conference Call Line
  • Virtual PBX
  • Global Numbers
  • Faxing (Send and Receive)
  • Auto-Receptionist
  • Mobile Apps for iPhone and Android
  • Transfer Existing Phone Numbers
  • Caller ID
  • Call Waiting
  • Call Screening
  • Call Transfers
  • Voicemail-to-text Service
  • Premium Features Available

Competitor Feature Comparison

API
Automatic Call Distribution
Automatic Lead Distribution
Call Center Management
Call Monitoring
Call Recording
Call Transfer
Caller ID
Conferencing
Contact Database
Contact Management
Customizable Reporting
IVR / Voice Recognition
Instant Messaging
Mobile Integration
Receiving
Voice Mail
Visit WebsiteCompare App
API
Automatic Call Distribution
Automatic Lead Distribution
Call Center Management
Call Monitoring
Call Recording
Call Transfer
Caller ID
Conferencing
Contact Database
Contact Management
Customizable Reporting
IVR / Voice Recognition
Instant Messaging
Mobile Integration
Receiving
Voice Mail
Visit WebsiteCompare App
API
Automatic Call Distribution
Automatic Lead Distribution
Call Center Management
Call Monitoring
Call Recording
Call Transfer
Caller ID
Conferencing
Contact Database
Contact Management
Customizable Reporting
IVR / Voice Recognition
Instant Messaging
Mobile Integration
Receiving
Voice Mail
Visit WebsiteCompare App

Mobile apps

iOS App


41 reviews

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


457 reviews

Phone.com Feature Reviews

25 reviewers had the following to say about Phone.com's features:

Anonymous
(Events Services company, 11-50 employees)

Easy to use, but kept crashing

2018-12-05

It helped us communicate with our customers.

Pros

I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.

Cons

We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Deirdre Gray

A Small Business Must

2019-01-04

Pros

Loved that this software allowed us to make and receive calls as well as set up conference calls with customers.

Cons

Crashed a few times. Not sure if it is something that is redundant because it happens. Nothing is entirely foolproof

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)

The Phone.com app ticks all the boxes

2019-02-09

My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that.

Pros

The app design (for iPhone) is sleek and consistent with Apple products

Cons

It is sometimes slow to connect calls, annoying at first setup

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Wilmer Caballero

Lots of featured

2020-07-24

Pros

I like that there was a wide range of call routing options

Cons

Website was a little hard to navigate and took longer that it should some some basic functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Practice company, 1-10 employees)

Great when it works.

2019-03-17

Pros

Texting, calling, and separate contact list.

Cons

Caller ID function for incoming doesn't work.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Work Calls Made Easy

2019-12-31

Pros

Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place.

Cons

Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Phone.com


Hello,

Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP.

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JACK GALE

Sound Big For Little Money

2019-08-10

I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me

Pros

State of the art PBX was highly customizable and made our business sound like a fortune 500 company.

Cons

It currently does not have a google chrome extention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Phone.com


Hello Jack,

Thank you for you feedback!

The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature!

If you ever need assistance with your account, features, or setup please call (844) 755-8566.

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Christian Scott

Who's calling?

2018-12-12

But I would prefer to go back to Grasshopper, even if phone.com looks nicer and is easier to use.

Pros

I think the app is well laid out and easy to use.

Cons

The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna Liebowitz

Phone.com is useful, but hard to configure.

2017-07-11

Pros

I like being able to call customers without giving them my cell number.

Cons

I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Dawn LaPolla

Verified Reviewer

Terrible User Interface

2014-08-27

However, their customer "dashboard" is terrible.

Pros

Good custom message creation and phone queue.

Cons

Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.

Source: GetApp
5 of 6 people found this review helpful
Helpful?   Yes   No
Read more
Mick Thompson

Great Product. Great Support. Misleading Pricing.

2019-12-16

They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free".

Pros

I was able to use my established Google Voice number and easily port it over to something more business-friendly.

Cons

(I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Phone.com


Mick,

We appreciate your honest feedback. While our base plans have 40+ features included, there are certain features that require an additional monthly fee. We do strive to ensure that this is communicated when signing up for additional services. We also understand your frustration and will make sure to pass this on to our development team to make sure our pricing/features page set clear expectations.

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Anonymous
(Consumer Goods company, 11-50 employees)

Ok online phone service

2018-03-24

A useful customer support phone number that can be directed to multiple customer support reps on a schedule.

Pros

- Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line.

Cons

- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1-10 employees)

Powerful Cloud Based Phone System at the right price

2019-04-21

We run our entire telephony on it.

Pros

Finally the call charges are better, with more international landline and mobile minutes included in the bundles.

Cons

The iOS app, really needs attention. It's substandard at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eliza Skye

Great for Therapists

2019-12-11

Overall, this is helping me get in touch with clients without needing an expensive second cell phone.

Pros

I like that the interface is simple to understand and is easy to integrate onto my phone without confusion.

Cons

I do not like that I must get onto a computer to set up features such as voicemail and texting. There's limitations to what I can do from my phone.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Phone.com


Eliza,

We are always looking at ways to improve our services and your feedback is much appreciated. Our account services are fully functional while in the desktop mode on Android phones, however, Apple phones have limitations. If you ever need assistance with your account please contact our amazing 24/7 support at 1-(800)-998-7087.

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Tiffany Lewis

Been using Phone.com for years!

2017-01-25

I can also set up call schedules, different levels of forwarding, and voicemail- text.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1001-5000 employees)

phone.com great customer service team

2019-01-24

I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.

Pros

If you ever need help their support team is just a live chat away and they are always very helpful and creative.

Cons

It is not easy to figure out on your own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
salah mohamed

about phone

2019-01-24

Pros

i like most about this software is it dope

Cons

you can at least get a brand new phone just take the survey

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate McGettigan

cost effective

2017-10-05

none

Pros

cost effective, great for start up. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs. Get started today.

Cons

Voice over Internet isn't always the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Granville Loar

A Great Phone Product

2019-08-28

Overall, a great phone system. Just began using it and very happy.

Pros

AMAZING customer service/support Easy configuration and sensible flow/interface

Cons

Several of their features are ala carte and require additional payment

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Phone.com


Granville, we are pleased to hear about your experience with the setup and support you received from our Phone.com team. We strive to provide the best support for our customers.

If you have additional questions about your account or specific features feel free to reach out to our Channel Partner Program team at 844-465-5262.

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Anonymous
(Financial Services company, myself only employees)

Great VOIP

2018-12-04

Pros

The pricing is fantastic and support has been very helpful

Cons

The interface can be a little clunky and challenging to figure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melech Mann

My experience with phone.com as a small business owner

2020-02-10

Though it was affordable, I probably lost business as a result in the final analysis.

Pros

The app was relatively easy to navigate as well

Cons

There were constant snags, customer service had left what to be desired and one of the features never worked at all, such as the texting feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Phone.com


Hi Melech, I'm sorry that your experience didn't live up to your expectations or ours. Please let me know if there is anything we can do to make it right.

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Sarah Cohn

Good Experience with Phone.Com

2017-08-29

Pros

Customer service was great, good features and functionality, room for customizations, can keep personal phone number private

Cons

The user interface is sometimes clunky, there are months that it's more services that I actually need

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Van Patten

Dependable, but not the most modern

2018-04-11

Pros

Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.

Cons

Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristen Zalatan

A good system for phone, no complaints

2020-01-31

Overall my experience is positive. It's easy to set up and use.

Pros

It's a set-it-and-forget-it type of thing. We don't worry about it day-to-day, it just works. We use it with Ring Central for our business phones.

Cons

I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Tessmer

Phone.com useful for privacy

2019-10-07

Phone.com is helpful and I have not had too many problems using it, though I wish the UX was a bit better.

Pros

I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.

Cons

Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Phone.com


Hello Andrew,
We appreciate you taking the time to share your comments and experiences related to Phone.com. Our teams continue to work on improving our services and your feedback is most valuable in this process. It saddens us to hear that some of our services have not met your expectations.
Phone.com does offer Human Assisted transcriptions that might better suit your needs. This can be added and/or removed per extension at anytime. In regards to your experience with the app please feel free to call into our 24/7 support line at 1 800 998 7087 or send an email with your concerns to support@phone.com and we will be happy to assist you further. We would like to lastly thank you for being a Phone.com customer and we appreciate your business

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