Most popular features of all Communications apps
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
12 reviewers had the following to say about Phone.com's features:
It helped us communicate with our customers.
Pros
I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.
Cons
We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Nice being able to text or call my clients at any time.
Pros
Has a separate contact list from my device so each device that loads the app with the clients will see who it is on the caller ID (so many other virtual phone systems are missing this feature).
Cons
Had to call customer service to configure it properly because it is confusing, but they were nice and walked me through it.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
I like being able to call customers without giving them my cell number.
Cons
I have not messed with the settings at all and I stopped receiving notifications.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
But I would prefer to go back to Grasshopper, even if phone.com looks nicer and is easier to use.
Pros
I think the app is well laid out and easy to use.
Cons
The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
A useful customer support phone number that can be directed to multiple customer support reps on a schedule.
Pros
- Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line.
Cons
- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
However, their customer "dashboard" is terrible.
Pros
Good custom message creation and phone queue.
Cons
Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.
none
Pros
cost effective, great for start up. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs. Get started today.
Cons
Voice over Internet isn't always the best.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
The pricing is fantastic and support has been very helpful
Cons
The interface can be a little clunky and challenging to figure.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.
Cons
I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Customer service was great, good features and functionality, room for customizations, can keep personal phone number private
Cons
The user interface is sometimes clunky, there are months that it's more services that I actually need
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.
Cons
Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
