Most popular features of all Communications apps
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about Phone.com's features:
It helped us communicate with our customers.
Pros
I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.
Cons
We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Loved that this software allowed us to make and receive calls as well as set up conference calls with customers.
Cons
Crashed a few times. Not sure if it is something that is redundant because it happens. Nothing is entirely foolproof
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that.
Pros
I like that there was a wide range of call routing options
Cons
Website was a little hard to navigate and took longer that it should some some basic functionality.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place.
Cons
Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Hello,
Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP.
I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me
Pros
State of the art PBX was highly customizable and made our business sound like a fortune 500 company.
Cons
It currently does not have a google chrome extention.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hello Jack,
Thank you for you feedback!
The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature!
If you ever need assistance with your account, features, or setup please call (844) 755-8566.
But I would prefer to go back to Grasshopper, even if phone.com looks nicer and is easier to use.
Pros
I think the app is well laid out and easy to use.
Cons
The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Pros
I like being able to call customers without giving them my cell number.
Cons
I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
However, their customer "dashboard" is terrible.
Pros
Good custom message creation and phone queue.
Cons
Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.
They are adding their own fees to this, so they should just be upfront. One chat support person was kind of rude suggesting that "I should have gotten a quote" and "Who told me it was free".
Pros
I was able to use my established Google Voice number and easily port it over to something more business-friendly.
Cons
(I later learned that only forwarding calls to cell phones is included) I already had a phone and nothing was mentioned during sign up or during my support call while the phone was being provisioned.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Mick,
We appreciate your honest feedback. While our base plans have 40+ features included, there are certain features that require an additional monthly fee. We do strive to ensure that this is communicated when signing up for additional services. We also understand your frustration and will make sure to pass this on to our development team to make sure our pricing/features page set clear expectations.
A useful customer support phone number that can be directed to multiple customer support reps on a schedule.
Pros
- Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line.
Cons
- Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
We run our entire telephony on it.
Pros
Finally the call charges are better, with more international landline and mobile minutes included in the bundles.
Cons
The iOS app, really needs attention. It's substandard at the moment.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Overall, this is helping me get in touch with clients without needing an expensive second cell phone.
Pros
I like that the interface is simple to understand and is easy to integrate onto my phone without confusion.
Cons
I do not like that I must get onto a computer to set up features such as voicemail and texting. There's limitations to what I can do from my phone.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Eliza,
We are always looking at ways to improve our services and your feedback is much appreciated. Our account services are fully functional while in the desktop mode on Android phones, however, Apple phones have limitations. If you ever need assistance with your account please contact our amazing 24/7 support at 1-(800)-998-7087.
I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.
Pros
If you ever need help their support team is just a live chat away and they are always very helpful and creative.
Cons
It is not easy to figure out on your own.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
none
Pros
cost effective, great for start up. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs. Get started today.
Cons
Voice over Internet isn't always the best.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Overall, a great phone system. Just began using it and very happy.
Pros
AMAZING customer service/support Easy configuration and sensible flow/interface
Cons
Several of their features are ala carte and require additional payment
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Granville, we are pleased to hear about your experience with the setup and support you received from our Phone.com team. We strive to provide the best support for our customers.
If you have additional questions about your account or specific features feel free to reach out to our Channel Partner Program team at 844-465-5262.
Pros
The pricing is fantastic and support has been very helpful
Cons
The interface can be a little clunky and challenging to figure.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Though it was affordable, I probably lost business as a result in the final analysis.
Pros
The app was relatively easy to navigate as well
Cons
There were constant snags, customer service had left what to be desired and one of the features never worked at all, such as the texting feature.
Rating breakdown
Time used: 6-12 months
Frequency of use: Occasionally
Likelihood to recommend
Hi Melech, I'm sorry that your experience didn't live up to your expectations or ours. Please let me know if there is anything we can do to make it right.
Pros
Customer service was great, good features and functionality, room for customizations, can keep personal phone number private
Cons
The user interface is sometimes clunky, there are months that it's more services that I actually need
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.
Cons
Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Overall my experience is positive. It's easy to set up and use.
Pros
It's a set-it-and-forget-it type of thing. We don't worry about it day-to-day, it just works. We use it with Ring Central for our business phones.
Cons
I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills.
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
Phone.com is helpful and I have not had too many problems using it, though I wish the UX was a bit better.
Pros
I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.
Cons
Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hello Andrew,
We appreciate you taking the time to share your comments and experiences related to Phone.com. Our teams continue to work on improving our services and your feedback is most valuable in this process. It saddens us to hear that some of our services have not met your expectations.
Phone.com does offer Human Assisted transcriptions that might better suit your needs. This can be added and/or removed per extension at anytime. In regards to your experience with the app please feel free to call into our 24/7 support line at 1 800 998 7087 or send an email with your concerns to support@phone.com and we will be happy to assist you further. We would like to lastly thank you for being a Phone.com customer and we appreciate your business
