PhoneWagon Features

PhoneWagon

#1 Top Rated Call Tracking Software

4.72/5 (43 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Archiving & Retention
Automatic Call Distribution
Automatic Lead Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Caller ID
Caller Profiles
Campaign Analytics
Computer Telephony Integration
Configurable Workflow
Conversion Tracking
Customizable Forms
Customizable Reports
Data Import/Export
Event Triggered Actions
File Transfer
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Lead Distribution
Lead Management
Lead Qualification
Mobile Access
Monitoring
Multi-Campaign
On-Demand Recording
Queue Management
Recording
Role-Based Permissions
SMS Marketing Managment
Scheduled Recording
Tagging
Voice Mail
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Archiving & Retention
Automatic Call Distribution
Automatic Lead Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Caller ID
Caller Profiles
Campaign Analytics
Computer Telephony Integration
Configurable Workflow
Conversion Tracking
Customizable Forms
Customizable Reports
Data Import/Export
Event Triggered Actions
File Transfer
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Lead Distribution
Lead Management
Lead Qualification
Mobile Access
Monitoring
Multi-Campaign
On-Demand Recording
Queue Management
Recording
Role-Based Permissions
SMS Marketing Managment
Scheduled Recording
Tagging
Voice Mail
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Archiving & Retention
Automatic Call Distribution
Automatic Lead Distribution
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Caller ID
Caller Profiles
Campaign Analytics
Computer Telephony Integration
Configurable Workflow
Conversion Tracking
Customizable Forms
Customizable Reports
Data Import/Export
Event Triggered Actions
File Transfer
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Lead Distribution
Lead Management
Lead Qualification
Mobile Access
Monitoring
Multi-Campaign
On-Demand Recording
Queue Management
Recording
Role-Based Permissions
SMS Marketing Managment
Scheduled Recording
Tagging
Voice Mail
Workflow Management
Visit WebsiteCompare App

PhoneWagon Feature Reviews

25 reviewers had the following to say about PhoneWagon's features:

Anonymous
(Marketing and Advertising company, 1-10 employees)

Best Call Tracking Value

2018-11-18

We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service.

Pros

The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions.

Cons

We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jérémie B.

Terrible support

2021-09-14

You can basically contact them weeks by emails or live chat, they just don't reply.

Pros

I can't see a lot of good points with PhoneWagon

Cons

For having accessed to report, we have to log-in again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert R.

PhoneWagon review

2018-02-15

Call tracking is the key to my business.

Pros

Everyday I discover new ways to look at the data. I love the ability to block numbers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jack A.

Great user interface phone system and call flows for our small business

2020-12-03

The user interface is very good and makes things easier to find.

Pros

It is very easy to call out and send auto response messages as well which is great!

Cons

Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Fabricio F.

WEAK SERVICE AND BAD SUPPORT

2020-11-07

Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation.

Pros

IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER

Cons

NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
👨‍💻 Armand M.

The best Callrail alternative on the market right now

2020-09-01

Awesome

Pros

I could not live with it, it's an essential tool to our lead generation.

Cons

Nothing that I can think of. It just works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amna R.

A great solution for handling customer's calls and messages

2020-06-19

We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts

Pros

It is very easy to use and gave us so many numbers.

Cons

The interface could have been a little better, but so far, there isn't any big cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 11-50 employees)

Great Trial Experience

2018-03-30

Am looking for a way to track and analyze marketing calls without spending too much.

Pros

I liked the reporting options.

Cons

There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Will D.

Super easy and everything we need to track campaigns

2017-04-20

We quickly realized we were generating a lot more leads for our clients than we thought since we weren't tracking phone calls. We were able to begin using PhoneWagon in less than 5 minutes and had our first number configured in about 30 seconds.

Pros

All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc.

Cons

can't think of any right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PhoneWagon

Give it a shot. I have never had to wait more than 4 minutes for a question to be answered. Ryan seems to always be online and willing to help out.

Source: Capterra
Helpful?   Yes   No
Read more
Carson B.

This group is incredible. I'm very impressed with their customer service and software capabilities.

2018-05-04

Pros

The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly.

Cons

I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Matt H.

True Visibility + Clear Value to My Clients

2018-10-08

Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us.

Pros

. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client.

Cons

They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

Best call tracking software, easy setup, unlimited minutes

2018-05-14

This lets my clients see insights on what marketing campaigns are working for them. The UI is better than any other call tracking software I've used in the past, and setup was incredibly easy.

Pros

Super simple to set up, very clean UI, outstanding customer support.

Cons

I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diane K.

Fantastic Software

2019-09-18

We are able to track all calls that come in from our advertising efforts.

Pros

The implementation was very simple and the user interface is easy to use.

Cons

I do not have anything bad to say about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Muhammad R.

Easy to use and feature rich. Amazing Customer Service!

2018-06-26

Great call tracking and attribution.

Pros

Being able to set up companies in my account has saved me and my clients time and money.

Cons

That I sadly didn't know about Phone Wagon earlier. Had I known, I would have saved a ton of money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark T.

Excellent service with great potential

2018-04-13

Pros

The software is clean, simple to use, and overall well thought out for individual or multi-location businesses.

Cons

The software falls short on the agency side, and the reporting doesn't allow for export as easily as others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Francisco E.

Great tool for tracking call

2018-09-12

Great service, and easy to setup.

Pros

Call availability in USA.

Cons

Setup ideal for USA & Canada campaings, other countries lacking numbers or availability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel S.

An Adaptive Organization That Appears To Be Focused on Excellence

2018-04-12

Hubspot call tracking as leads.

Pros

They added international call forwarding and speeded up their scripts to improve the pagespeed of all of their user's websites.

Cons

Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy S.

Mind blown. Excellent product and stellar service.

2018-03-12

Pros

Being able to track calls at an affordable price point is just what we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett S.

Enables Me to Close More Leads

2016-12-16

I started using PhoneWagon and setup the automated messages and realized that customers wouldn't just call the next guy on the list.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Excellent all around - usability, price and customer service

2018-11-27

They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes.

Pros

Usability, data is presented in a straightforward, easy to digest manner.

Cons

I have no complaints so far about PhoneWagon's software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon M.

The tool is straightforward & easy to use. Also, the team support is world class.

2018-05-17

Easy dynamic number implementation and great support!

Pros

I have used several other call tracking software in the past and I continue to be impressed by everything Phonewagon has to offer at an awesome cost.

Cons

Sometimes calls are tracked via a recycled number that is not relevant to my accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

The Best Service Around

2018-10-17

Pros

After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client!

Cons

The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter K.

Easy and affordable call tracking for a digital marketer

2018-06-08

Pros

Easy to price when on-selling to clients compared to other tools. UI/UX is fantastic and their customer support is quick and responsive.

Cons

Looking forward to being able to have full control over Aus numbers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Casey C.

Exceptional Customer Service! Easy to use!

2018-01-10

Great Customer Service, Quality Product and a User Friendly Platform that will provide me call tracking for my customers.

Pros

I spoke with a customer rep and his customer service was exceptional! Everything was well explained and the platform is user friendly! I was able to figure out how to use it before instructions were given. I highly recommend PhoneWagon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan C.

Great Service, Great Price, Great Support!

2017-02-10

It's constantly improving to keep up with the latest trends and is a good solution for any size business for call tracking and quality assurance.

Pros

Unlimited voice storage, custom whisper and quality assurance recordings, inexpensive in price, Good for agency use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more