PhoneWagon Features

PhoneWagon

#1 Top Rated Call Tracking Software

4.97/5 (34 reviews)

PhoneWagon Feature Summary

  • Automated response messages
  • Call filtering & blocking
  • Call monitoring
  • Call recording
  • Call routing
  • Call tracking
  • Call transfer capability
  • Caller identification
  • Campaign management
  • Capture leads
  • Configurable workflow
  • Customizable reporting
  • Data export
  • Dynamic number insertion
  • Lead management
  • Lead scoring
  • ROI dashboard
  • ROI tracking
  • Real-time call statistics
  • Run marketing campaigns
  • Send text messages to leads
  • Track caller IDs

Communications Feature Comparison

Most popular features of all Communications apps

API (163 other apps)
Activity Dashboard (85 other apps)
Automatic Notifications (66 other apps)
CRM Integration (73 other apps)
Call Monitoring (72 other apps)
Call Recording (104 other apps)
Call Reporting (63 other apps)
Call Routing (79 other apps)
Call Transfer (73 other apps)
Caller ID (72 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (94 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Competitor Feature Comparison

PhoneWagon Feature Reviews

25 reviewers had the following to say about PhoneWagon's features:

Anonymous
(Marketing and Advertising company, 1-10 employees)

Best Call Tracking Value

2018-11-18

We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service.

Pros

The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions.

Cons

We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Rutledge

PhoneWagon review

2018-02-15

Call tracking is the key to my business.

Pros

This is an easy ans effective platform to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 11-50 employees)

Great Trial Experience

2018-03-30

Am looking for a way to track and analyze marketing calls without spending too much.

Pros

I liked the reporting options.

Cons

There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Muhammad Rahman

Easy to use and feature rich. Amazing Customer Service!

2018-06-26

Great call tracking and attribution.

Pros

Being able to set up companies in my account has saved me and my clients time and money.

Cons

That I sadly didn't know about Phone Wagon earlier. Had I known, I would have saved a ton of money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Heffner

True Visibility + Clear Value to My Clients

2018-10-08

Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us.

Pros

. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client.

Cons

They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Will Deane

Super easy and everything we need to track campaigns

2017-04-20

We quickly realized we were generating a lot more leads for our clients than we thought since we weren't tracking phone calls. We were able to begin using PhoneWagon in less than 5 minutes and had our first number configured in about 30 seconds.

Pros

And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.

Cons

can't think of any right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PhoneWagon

Give it a shot. I have never had to wait more than 4 minutes for a question to be answered. Ryan seems to always be online and willing to help out.

Source: Capterra
Helpful?   Yes   No
Read more
Carson Barnes

This group is incredible. I'm very impressed with their customer service and software capabilities.

2018-05-04

Pros

The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly.

Cons

I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

Best call tracking software, easy setup, unlimited minutes

2018-05-14

This lets my clients see insights on what marketing campaigns are working for them. The UI is better than any other call tracking software I've used in the past, and setup was incredibly easy.

Pros

Super simple to set up, very clean UI, outstanding customer support.

Cons

I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diane Koch

Fantastic Software

2019-09-18

We are able to track all calls that come in from our advertising efforts.

Pros

The implementation was very simple and the user interface is easy to use.

Cons

I do not have anything bad to say about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Stark

An Adaptive Organization That Appears To Be Focused on Excellence

2018-04-12

Hubspot call tracking as leads.

Pros

They added international call forwarding and speeded up their scripts to improve the pagespeed of all of their user's websites.

Cons

Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Francisco Elizondo

Great tool for tracking call

2018-09-12

Great service, and easy to setup.

Pros

Call availability in USA.

Cons

Setup ideal for USA & Canada campaings, other countries lacking numbers or availability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan C

Great Service, Great Price, Great Support!

2017-02-10

It's constantly improving to keep up with the latest trends and is a good solution for any size business for call tracking and quality assurance.

Pros

Unlimited voice storage, custom whisper and quality assurance recordings, inexpensive in price, Good for agency use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy Scillo

Mind blown. Excellent product and stellar service.

2018-03-12

Pros

Being able to track calls at an affordable price point is just what we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett Shank

Enables Me to Close More Leads

2016-12-16

I started using PhoneWagon and setup the automated messages and realized that customers wouldn't just call the next guy on the list.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Casey Cox

Exceptional Customer Service! Easy to use!

2018-01-10

Great Customer Service, Quality Product and a User Friendly Platform that will provide me call tracking for my customers.

Pros

I spoke with a customer rep and his customer service was exceptional! Everything was well explained and the platform is user friendly! I was able to figure out how to use it before instructions were given. I highly recommend PhoneWagon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

The Best Service Around

2018-10-17

Pros

After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client!

Cons

The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Maciel

The tool is straightforward & easy to use. Also, the team support is world class.

2018-05-17

Easy dynamic number implementation and great support!

Pros

I have used several other call tracking software in the past and I continue to be impressed by everything Phonewagon has to offer at an awesome cost.

Cons

Sometimes calls are tracked via a recycled number that is not relevant to my accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Doyle

Easier than the others to setup and use

2016-12-15

We first started using call tracking about 2 years ago because we wanted to see how our customers were finding us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PhoneWagon


Thanks for the kind words Matt. Glad you are able to see how your campaigns are performing. As always, we're here if you need anything!

-Ryan

Read more
Mark Topia

Excellent service with great potential

2018-04-13

Pros

The software is clean, simple to use, and overall well thought out for individual or multi-location businesses.

Cons

Twilio's tech integrations like the ones from NoMoRobo and other services would easily put this software over the top!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Building Materials company, 51-200 employees)

phone wagon is a must for tele sales!

2018-03-06

increased sales!!

Pros

Some of the great features is local numbers , automatic text responses, Google Adwords integration.

Cons

What I like least is that people are now getting leery of the local number . We are getting more no answers and hang ups .

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

From CallRail To PhoneWagon...

2018-09-12

As an agency, call tracking is a critical component for our campaigns and as such, we subscribed to CallRail.

Pros

The simplicity of the navigation and dashboard makes using the platform very easy.

Cons

I wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cesar Navarro

Outstanding Service!

2017-10-30

Pros

(which are none) since PhoneWagon works perfectly. The recording system is very good quality and very easy to use!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Owen Loft

Super easy setup, great features, good price

2017-10-12

Pros

Also, the AdWords and Google Analytics integrations can be done in less than 5 minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from PhoneWagon


thanks Owen... super pumped to have you on the wagon!!

Read more
Christine Gray

Jump on this Wagon

2018-09-19

The PhoneWagon team have been exceptional through customer service, making sure we have what we need as an agency, and actually helped cut costs which translated into rolling out PW across more clients.

Pros

The software and API are easy to work with.

Cons

There really aren't any complaints. Team have worked with us to give us what we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Excellent all around - usability, price and customer service

2018-11-27

They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes.

Pros

Usability, data is presented in a straightforward, easy to digest manner.

Cons

I have no complaints so far about PhoneWagon's software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more