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PIMS Dialer

Predictive dialer software for enterprise call centers

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PIMS Dialer Features

Features Summary

Functionality

4.6

/5

21

Total features

30

4 categories

PIMS Dialer features

API
Alerts / Escalation
Alerts/Notifications
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Call Disposition
Call Logging

Common features of Sales Force Automation software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Calendar Management
Call Management
Campaign Management

Price starts from

150

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

21

Price starts from

150

Per month

learn more

Total Features

30

Unique features

  • No unique features

Functionality

4.4

/5

678

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

106

Features in Common

22

Unique features

  • Process/Workflow Automation

  • Voice Customization

  • Real-Time Chat

  • Event Triggered Actions

Functionality

4.7

/5

252

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

78

Features in Common

29

Unique features

  • Real Time Reporting

  • Purchasing & Receiving

  • Chat/Messaging

  • Multi-Campaign

Common PIMS Dialer comparisons

PIMS Dialer logo
PhoneBurner logo
PIMS DialervsPhoneBurner

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Had a good experience using the software.

Reviewed 4 years ago

Increase efficiency in making bulk dialling.

Pros

The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.

Cons

The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Maximum Functionality at minimal price

Reviewed 6 years ago

When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.

Pros

It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.

Cons

The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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So glad to have found PIMS

Reviewed 6 years ago

PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and

Pros

It's very dependable, gets the job done

Cons

The design is unattractive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Value

Reviewed 6 years ago

Have used other suppliers but pricing was way to high best service - reasonable cost good tech support

Pros

easy to use

Cons

can only download 3#s per contact

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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GREAT CUSTOMER SERVICE AND PRODUCT

Reviewed 6 years ago

An amazing team over at Pimsware. I highly recommend their product. It's been a great fit for our firm and not to mention the customer service was spot on. If you're teetering about using them, give them a try, it's worth it.

Pros

Customer Service Ease of use

Cons

Need a few people on at the same time to get the calls to move faster. Can drop calls

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Dialer

Reviewed 7 years ago

System: - easy to use - dialer exceeded our expectations - helped our business to grow - yielded productivity and efficiency, therefore, more income and saving cost for the business - most affordable dialer in the market that gives us unlimited talk time - good call quality Services - people from PIMS are accommodating on our requests - since our business is new with this system, they clearly explained how we can set-up and use the dialer - even after setting up and starting the system, their representatives and IT folks gave us a call to see on how we are using the dialer and if there are any further questions

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Web Based Dialer Solution!

Reviewed 7 years ago

The Pims Dialer is a very efficient, cost effective, and easy to use dialer solution with a fixed per user cost that allows you to maximize usage and productivity with live and ivr campaigns on a daily basis to achieve your marketing or collections goals. The Pims sales, customer service and tech support staff are always responsive and attentive to our needs, I would highly recommend this solution over any others currently available in the market.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Sales Support, along with technical support.

Reviewed 5 years ago
Pros

User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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greyhill group review

Reviewed 7 years ago

Overall very easy to use which is a great thing. Customer service is excellent and very accessible . only con would be have to upload 2 files to call alternative Numbers instead of just putting All numbers in at once. Also having to re record messages if you want to change it or new number.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Call Center Dialer

Reviewed 7 years ago

This dialer works. It's easy to load leads. Easy to export the results. It integrates seamlessly with our home grown crm. I like the remote installation, however I would like more online video and how to self help. Overall this is a good working disler

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Open source dialer-great value for money! Great service and support.

Reviewed 7 years ago

I have been working with dialers since 2011. Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites. On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri! Great company, great service and unmatched value for the money! Highly recommended!

Pros

No pros were added to this review

Cons

No cons were added to this review