Pims Auto Dialer Features

Pims Auto Dialer

Predictive dialer software for enterprise call centers

4.48/5 (21 reviews)

Pims Auto Dialer Feature Summary

  • Web Access
  • Call Disposition
  • ACD
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Caller ID
  • Segmentation
  • Call Reporting
  • Call Transfer
  • Text to Speech
  • Text Notifications
  • Email Notifications

Communications Feature Comparison

Most popular features of all Communications apps

API (163 other apps)
Activity Dashboard (85 other apps)
Automatic Notifications (66 other apps)
CRM Integration (74 other apps)
Call Monitoring (72 other apps)
Call Recording (104 other apps)
Call Reporting (63 other apps)
Call Routing (79 other apps)
Call Transfer (73 other apps)
Caller ID (72 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (94 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Pims Auto Dialer Feature Reviews

13 reviewers had the following to say about Pims Auto Dialer's features:

Jeffrey Mulford

GREAT CUSTOMER SERVICE AND PRODUCT

2016-11-22

An amazing team over at Pimsware. I highly recommend their product. It's been a great fit for our firm and not to mention the customer service was spot on. If you're teetering about using them, give them a try, it's worth it.

Pros

Customer Service Ease of use

Cons

Need a few people on at the same time to get the calls to move faster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Pims Auto Dialer

I love it.

Source: Capterra
Helpful?   Yes   No
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Keith Brown

Had a good experience using the software.

2018-07-12

Increase efficiency in making bulk dialling.

Pros

The ability to make multiple telephone calls at high speeds.

Cons

The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Arthur Netanya

Excellent Sales Support, along with technical support.

2017-10-30

Pros

Would definitely recommend companies searching for call center software to use PIMS products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Rhona Pabustan

Best Dialer

2015-02-27

System: - easy to use - dialer exceeded our expectations - helped our business to grow - yielded productivity and efficiency, therefore, more income and saving cost for the business - most affordable dialer in the market that gives us unlimited talk time - good call quality Services - people from PIMS are accommodating on our requests - since our business is new with this system, they clearly explained how we can set-up and use the dialer - even after setting up and starting the system, their representatives and IT folks gave us a call to see on how we are using the dialer and if there are any further questions

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
mike cepeda

greyhill group review

2015-03-04

Also having to re record messages if you want to change it or new number.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Keith Bedell

Call Center Dialer

2014-12-20

It integrates seamlessly with our home grown crm. I like the remote installation, however I would like more online video and how to self help.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jon Ison

So glad to have found PIMS

2016-11-09

Although the design and features seem a bit rusty, the functionality of the dialer is solid.

Pros

It's very dependable, gets the job done

Cons

The design is unattractive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Pims Auto Dialer

The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.

Source: Capterra
Helpful?   Yes   No
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Isabel Jimenez

The software is user friendly and has all the basic needed features.

2015-06-16

I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Pimsware


Thank you
Pimsware

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Ekaterina Sytcheva

Open source dialer-great value for money! Great service and support.

2015-07-24

PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Joel pearl

Maximum Functionality at minimal price

2016-11-09

We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance!

Pros

It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.

Cons

The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pims Auto Dialer

Communicate any issues you're experiencing with PIMS customer service. Some of the settings are counterintuitive at least for the lay person.

Source: Capterra
Helpful?   Yes   No
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Nelson Butcher

Best Value

2016-11-09

Have used other suppliers but pricing was way to high best service - reasonable cost good tech support

Pros

easy to use

Cons

can only download 3#s per contact

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pims Auto Dialer

other suppliers are way more expensive

Source: Capterra
Helpful?   Yes   No
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Michael Arguello

User friendly

2017-01-10

The Pimsware team has been great and easy to work with!

Pros

The features it has everything you can think of.

Cons

The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Rich Munroe

Best Web Based Dialer Solution!

2015-03-11

The Pims Dialer is a very efficient, cost effective, and easy to use dialer solution with a fixed per user cost that allows you to maximize usage and productivity with live and ivr campaigns on a daily basis to achieve your marketing or collections goals.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more