Most popular features of all Communications apps
13 reviewers had the following to say about Pims Auto Dialer's features:
An amazing team over at Pimsware. I highly recommend their product. It's been a great fit for our firm and not to mention the customer service was spot on. If you're teetering about using them, give them a try, it's worth it.
Pros
Customer Service Ease of use
Cons
Need a few people on at the same time to get the calls to move faster.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Pims Auto Dialer
I love it.
Increase efficiency in making bulk dialling.
Pros
The ability to make multiple telephone calls at high speeds.
Cons
The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
System: - easy to use - dialer exceeded our expectations - helped our business to grow - yielded productivity and efficiency, therefore, more income and saving cost for the business - most affordable dialer in the market that gives us unlimited talk time - good call quality Services - people from PIMS are accommodating on our requests - since our business is new with this system, they clearly explained how we can set-up and use the dialer - even after setting up and starting the system, their representatives and IT folks gave us a call to see on how we are using the dialer and if there are any further questions
It integrates seamlessly with our home grown crm. I like the remote installation, however I would like more online video and how to self help.
Although the design and features seem a bit rusty, the functionality of the dialer is solid.
Pros
It's very dependable, gets the job done
Cons
The design is unattractive
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Pims Auto Dialer
The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.
I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.
PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites.
We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance!
Pros
It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.
Cons
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Pims Auto Dialer
Communicate any issues you're experiencing with PIMS customer service. Some of the settings are counterintuitive at least for the lay person.
Have used other suppliers but pricing was way to high best service - reasonable cost good tech support
Pros
easy to use
Cons
can only download 3#s per contact
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Pims Auto Dialer
other suppliers are way more expensive
The Pimsware team has been great and easy to work with!
Pros
The features it has everything you can think of.
Cons
The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
The Pims Dialer is a very efficient, cost effective, and easy to use dialer solution with a fixed per user cost that allows you to maximize usage and productivity with live and ivr campaigns on a daily basis to achieve your marketing or collections goals.
