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Plum Voice Hosted IVR vs Ambassify Comparison

Overview

Plum Vfocuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication

Ambassify helps to identify brand advocates and encourage them to generate positive word-of-mouth through referrals, reviews,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$500.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(12)

5

4

3

2

1

9

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

(8)

5

4

3

2

1

4

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

What I like most is the ease of use. Our account representative is also very responsive and helpful.
Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.
The up-time is great and the ease of use is excellent.

Pros

Cons

I don't have anything to complain about. I came to Plum already having experience in this industry and they're delivering everything I need.
Difficult to say - as I have not directly used two systems in a comparison mode.
My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

Cons

  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features24
  • A/B Testing
  • API
  • Agile Software Development
  • Biometrics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Campaign Analysis
  • Campaign Planning
  • Chat
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Content Management
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Data Mapping
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Engagement Analytics
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Language
  • ROI Analytics
  • Real Time Data
  • Rewards Management
  • Role-Based Permissions
  • Secure Data Storage
  • Social Media Integration
  • Social Network Marketing
  • Status Tracking
  • Summary Reports
  • Text to Speech
  • To-Do List
  • Total features22
  • A/B Testing
  • API
  • Agile Software Development
  • Biometrics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Campaign Analysis
  • Campaign Planning
  • Chat
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Content Management
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Data Mapping
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Engagement Analytics
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Language
  • ROI Analytics
  • Real Time Data
  • Rewards Management
  • Role-Based Permissions
  • Secure Data Storage
  • Social Media Integration
  • Social Network Marketing
  • Status Tracking
  • Summary Reports
  • Text to Speech
  • To-Do List

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations6
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Plum Voice Hosted IVR vs. Ambassify

See how Plum Voice Hosted IVR and Ambassify stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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