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Plum Voice Hosted IVR vs GoReminders Comparison

Overview

Plum Vfocuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication

GoReminders is an appointment reminder and SMS scheduling service for businesses of all sizes. The reminders and confirmation...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(12)

5

4

3

2

1

9

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(40)

5

4

3

2

1

34

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

What I like most is the ease of use. Our account representative is also very responsive and helpful.
Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.
The up-time is great and the ease of use is excellent.

Pros

I love how easy it is to setup and use this software. It has made my job so much easier and my customers love it.
Really excellent all-around great support and it's been super helpful.
I like that it is very easy to use and it does save information so next time input - it pulls it up.

Cons

I don't have anything to complain about. I came to Plum already having experience in this industry and they're delivering everything I need.
Difficult to say - as I have not directly used two systems in a comparison mode.
My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

Cons

There's some things that could be implemented that would prevent mistakes on our end.
I can't think of anything about it that is disagreeable.
It solves our problem having to call all of our customers the day before to remind them of their appointments.
  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features24
  • A/B Testing
  • API
  • Agile Software Development
  • Appointment Management
  • Automatic Notifications
  • Biometrics
  • Built-In Database
  • Calendar Sync with Google
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Custom Fields
  • Customer Experience Management
  • Customizable Templates
  • Data Mapping
  • Drag & Drop Interface
  • Email Notifications
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Multi-Language
  • Online Booking Integration
  • Real Time Data
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Synchronous Editing
  • Text to Speech
  • Total features18
  • A/B Testing
  • API
  • Agile Software Development
  • Appointment Management
  • Automatic Notifications
  • Biometrics
  • Built-In Database
  • Calendar Sync with Google
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Custom Fields
  • Customer Experience Management
  • Customizable Templates
  • Data Mapping
  • Drag & Drop Interface
  • Email Notifications
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Multi-Language
  • Online Booking Integration
  • Real Time Data
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Secure Data Storage
  • Status Tracking
  • Synchronous Editing
  • Text to Speech

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Plum Voice Hosted IVR vs. GoReminders

See how Plum Voice Hosted IVR and GoReminders stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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