App comparison

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Plum Voice Logo

Plum Voice

4.8
(30)

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Voice Automation Solutions

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(3)

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Plum Voice Alternatives & Competitors

Top 4 free alternatives

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Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Plum Voice logo

32

151

33

features in common

32

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(225)

Top features

  • IVR/Voice Recognition

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

Plum Voice logo

Plum Voice user ratings

Functionality

4.7
(30)

Top features

  • Call Logging

    5.0

  • Call Scripting

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.6

Plum Voice logo
4.7

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.

Categories in common

Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Plum Voice logo

29

182

33

features in common

29

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Plum Voice logo

Plum Voice user ratings

Functionality

4.7
(30)

Top features

  • Call Logging

    5.0

  • Call Scripting

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.5

Plum Voice logo
4.7

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

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