Learn why GetApp is free

Plum Voice Hosted IVR vs SolarWinds AppOptics Comparison

Overview

Plum Vfocuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication

SolarWinds AppOptics is a seamless infrastructure and application performance monitoring platform purpose-built for DevOps,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(12)

5

4

3

2

1

9

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

What I like most is the ease of use. Our account representative is also very responsive and helpful.
Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.
The up-time is great and the ease of use is excellent.

Pros

Cons

I don't have anything to complain about. I came to Plum already having experience in this industry and they're delivering everything I need.
Difficult to say - as I have not directly used two systems in a comparison mode.
My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

Cons

  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features24
  • A/B Testing
  • API
  • Activity Dashboard
  • Agile Software Development
  • Alerts / Escalation
  • Applications Management
  • Biometrics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Charting
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Dashboard Creation
  • Data Import
  • Data Mapping
  • Data Visualization
  • Drag & Drop Interface
  • Filtered Views
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Monitoring
  • Performance Reports
  • Real Time Data
  • Real Time Monitoring
  • Role-Based Permissions
  • Secure Data Storage
  • Status Tracking
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • Trend Analysis
  • Visual Analytics
  • Total features18
  • A/B Testing
  • API
  • Activity Dashboard
  • Agile Software Development
  • Alerts / Escalation
  • Applications Management
  • Biometrics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Caller ID
  • Charting
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Dashboard Creation
  • Data Import
  • Data Mapping
  • Data Visualization
  • Drag & Drop Interface
  • Filtered Views
  • HIPAA Compliance
  • IVR / Voice Recognition
  • Lifecycle Management
  • Monitoring
  • Performance Reports
  • Real Time Data
  • Real Time Monitoring
  • Role-Based Permissions
  • Secure Data Storage
  • Status Tracking
  • Tagging
  • Text to Speech
  • Third Party Integration
  • Transaction History
  • Transaction Monitoring
  • Trend Analysis
  • Visual Analytics

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations15
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Plum Voice Hosted IVR vs. SolarWinds AppOptics

See how Plum Voice Hosted IVR and SolarWinds AppOptics stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2020 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.