Plum Voice Hosted IVR Features

Plum Voice Hosted IVR

Automated phone calls and contact center processes

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Plum Voice Hosted IVR Feature Summary

  • Call recording
  • Computer telephony
  • Customized call routing
  • Database access
  • Multiple IVR scripts
  • Phone key input
  • Supports caller ID
  • Voice customization
  • Customization
  • Call Analytics
  • PCI-DSS Level 1 and HIPAA compliant
  • CRM, ERP, VoC integration
  • Text-to-speech
  • Automatic speech recognition
  • Voice biometrics
  • Rapid application development
  • Automate communications
  • Life cycle management
  • Roles-based permission controls
  • Delegation
  • Visual IVR design mapping tool
  • Real time data
  • Call analytics
  • A/B test scripts
  • API integration
  • Omni-channel surveys
  • International coverage
  • Secure data collection
  • Performance tracking

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