Plum Voice Hosted IVR Features

Plum Voice Hosted IVR

Automated phone calls and contact center processes

4.83/5 (6 reviews)

Plum Voice Hosted IVR Feature Summary

  • Call recording
  • Computer telephony
  • Customized call routing
  • Database access
  • Multiple IVR scripts
  • Phone key input
  • Supports caller ID
  • Voice customization
  • Customization
  • Call Analytics
  • PCI-DSS Level 1 and HIPAA compliant
  • CRM, ERP, VoC integration
  • Text-to-speech
  • Automatic speech recognition
  • Voice biometrics
  • Rapid application development
  • Automate communications
  • Life cycle management
  • Roles-based permission controls
  • Delegation
  • Visual IVR design mapping tool
  • Real time data
  • Call analytics
  • A/B test scripts
  • API integration
  • Omni-channel surveys
  • International coverage
  • Secure data collection
  • Performance tracking

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Competitor Feature Comparison

Plum Voice Hosted IVR Feature Reviews

5 reviewers had the following to say about Plum Voice Hosted IVR's features:

Rich Steck

Plum|Dev

2019-06-19

Our needs started out small but over the years we have grown to using nearly 200,000 phone calls per month.

Pros

See cons below, but to help address this Plum has been helpful in creating professional recordings for us to use where possible.

Cons

The text to speech engines that are supported can be a little robotic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pete Cook

Fuse+

2019-06-18

Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request.

Pros

With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later.

Cons

For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 11-50 employees)

Great product and great reliability!

2019-07-19

Pros

The up-time is great and the ease of use is excellent!

Cons

No cons currently for this platform. They took our requests for improvements and made those changes. Then they published them in a very timely manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Al Brandano

The Voice Library - Review

2019-06-17

WE have been in partnership for over 10 years, new innovations, great customer service , easy to use platforms, and cost value... why would I change?

Pros

Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.

Cons

Difficult to say - as I have not directly used two systems in a comparison mode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Arvind Patel

Easy to use and cost is ok

2019-06-20

Pros

Easy to use, Customer caring and cost. easy for developer.

Cons

New features are not being communicated to customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more