Plum Voice Hosted IVR Reviews

Plum Voice Hosted IVR

Automated phone calls and contact center processes

4.83/5 (6 reviews)

Pete Cook

Fuse+

Used daily for 1-2 years
Reviewed 2019-06-18
Review Source: Capterra

Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.

Pros
Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner. Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.

Cons
For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular) Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Plum Voice Hosted IVR

Automated phone calls and contact center processes

Rich Steck

Plum|Dev

Used daily for 2+ years
Reviewed 2019-06-19
Review Source: Capterra

Plum has been a great business partner over the many years we have used them. Our needs started out small but over the years we have grown to using nearly 200,000 phone calls per month.

Pros
Very simple to integrate with plenty of documentation and an online forum. The online logs when errors do occur are easy to review and determine what occurred. The account management team has always very responsive and helpful when on-boarding our new clients. See cons below, but to help address this Plum has been helpful in creating professional recordings for us to use where possible.

Cons
The text to speech engines that are supported can be a little robotic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Plum Voice Hosted IVR

Automated phone calls and contact center processes

Anonymous

PlumVoice is amazine

Used daily for 1-2 years
Reviewed 2019-06-28
Review Source: Capterra

Pros
Their product does exactly what we need it to do; process payments in a PCI compliant environment over the phone. It's reliable and works great as promised. Their service is team is on top of it and always there to help. They have been very responsive with all communication. I can't say enough about their product and their team.

Cons
I don't have any negatives to say. They really have been great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Plum Voice Hosted IVR

Automated phone calls and contact center processes

Arvind Patel

Easy to use and cost is ok

Used daily for 2+ years
Reviewed 2019-06-20
Review Source: Capterra

Pros
Easy to use, Customer caring and cost. easy for developer.

Cons
New features are not being communicated to customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Plum Voice Hosted IVR

Automated phone calls and contact center processes

Anonymous

Great product and great reliability!

Used daily for 1-2 years
Reviewed 2019-07-19
Review Source: Capterra

Pros
The up-time is great and the ease of use is excellent!

Cons
No cons currently for this platform. They took our requests for improvements and made those changes. Then they published them in a very timely manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Plum Voice Hosted IVR

Automated phone calls and contact center processes

Al Brandano

The Voice Library - Review

Used monthly for 2+ years
Reviewed 2019-06-17
Review Source: Capterra

WE have been in partnership for over 10 years, new innovations, great customer service , easy to use platforms, and cost value... why would I change?

Pros
Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.

Cons
Difficult to say - as I have not directly used two systems in a comparison mode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Plum Voice Hosted IVR

Automated phone calls and contact center processes