Qubicles Reviews - Pros & Cons, Ratings & more

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Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.

Qubicles

Web-based

iPad

iPhone

Emerging Markets Manager

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.

Chief Data Strategist

There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.

More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.

The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center.

Operations Manager

Great quality of calls, great support and easy to use apps to manage different campaigns.

IT Technician

User friendly interface, easy to set up and great reporting.

President/CEO

Hmm, I'm trying to think of any cons  I have to honestly say, I cannot think of any bad things about this software.

Account still gets disabled if I miss a payment.

Twilio

A lot, we were able to expand with the help of this software.
Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

Incomparable

I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.

OVERVIEW

Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!

Powerful tool

Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. 

Pros: 
- Agent and Manager Interface is user-friendly.
- Reporting fits our needs. 
- Ease of initial start up.
- Ease of Campaign setup. 
- Economically friendly billing plans. 
- Great Features available to customize campaign specifics.


Cons:
-Storage for Recorded calls is no longer unlimited nor specified. 
-inconsistency in support protocols. 

IT and Call Center Manager perspective.

Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more.

Affordable solution but needs to work on its software for better reliability and performance

I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is
- Hiring 5-10 people per week
- Doubling on our sales every 2-3 months
- Growing with revenue, cients and employees constistantyl

What we like about it is
- Performance based system - We don't pay for seats, just for effective minutes of dialing
- REPORTS are critical for the success - so much flexiblity
- CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it. 

Fenero is CRITICAL for our SUCCESS

Wonderful experience!

Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles

Good solution

Overall my experience has been great.  I have found a solution which is functional, priced well, with great customer service.  Exactly what I was looking for.  

Great experience with Fenero

The Fenero team has been there for me since the day I opened the doors to my business. Best there is

I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact I no longer have to scrub leads or filter I love.

The contact center that addresses all my pain points when comes to the management side if it!

Best value out there

 This software is very user-friendly, completely free, the support staff is amazing, the software is bug free And glitch free. 

World Class Software 

Awesome experience getting Denver Business Systems up and running with Fenero!

Easy to use 

It just takes 1 person to manage the software. 

Astonishing! I would recommend Fenero to other Virtual companies out there! 

Fenero user

Great call center Platform 

Over all satisfied. You can't beat the way the pricing works, essentially only pay what you need means no gross overspend on something you aren't sure you need yet.

Great for getting your feet under you

Fenero has proven to be a great Telecom partner.  Their team is composed of individuals with prior Call Center experience.  They have leveraged this experience to create a system that includes everything that the big boys use!  And all this for just 2 cents/min!

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