Ricochet360 Pricing, Features, Reviews & Comparison of Alternatives

Ricochet360

Marketing automation and lead management for sales teams

5.0/5 (8 reviews)

Ricochet360 overview

Ricochet360 is a cloud-based sales and marketing automation solution, which assists sales and marketing teams with in managing relationships with their leads and customers. Key features include predictive dialing, campaign management, automated messaging, prospect management, and lead tracking.

Ricochet 360's customer relationship management (CRM) system and marketing automation tools enable administrators to nurture leads and engage prospects by sending relevant messages via email and SMS. It allows marketers to create status-driven contact-points, schedule drip-dial calling campaigns, and track results to optimize conversion rates. Managers can distribute leads to agents based on various parameters including skills, availability, and pooling. The system also includes a progressive dialer, which uses automated call cadence to help agents engage leads at the right time.

Ricochet 360 offers a mobile application for iOS and Android, which allows agents to contact inbound or outbound leads, add notes, and manage tasks. It is suitable for businesses operating in industries such as insurance, mortgage, education, solar energy, merchant cash advance, call centers, automotive, real estate, and more.
www.ricochet360.com

Pricing

Starting from
$520/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Ricochet360 screenshot: Ricochet360 activity dashboardRicochet Is Fast & All in OneRicochet360 screenshot: Ricochet360 contact detailsRicochet360 screenshot: Ricochet360 admin dashboardRicochet360 screenshot: Ricochet360 sales reportingRicochet360 screenshot: Ricochet360 prospect dialing tool

Ricochet360 reviews

Excellent
8

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  5.0
  5.0
David Kampert

Powerful Tool

Used daily for 1-2 years
Reviewed 2019-11-05
Review Source: Capterra

It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Pros
1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me. 2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient. 3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Cons
Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany Higginbotham

Great Value

Used daily for 1-2 years
Reviewed 2019-01-24
Review Source: Capterra

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction. Great company/product!

Pros
Ease of use. Cut down on training time for new employees. Not a lot of requirements. Could check certain things on the go. Love that my consignors has access to log into.

Cons
Wish there was more analytic data/reports available. Was told we were going to be upgraded to 3.0 but never was.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Hazel

Commission Reporting

Used daily for 1-2 years
Reviewed 2019-11-05
Review Source: Capterra

I use the commission reports to payout commissions

Pros
I'm able to pay our rep's with confidence

Cons
That my salesmen can go back & back date entries a month or more

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Liz Coffey

Ricochet by Speed to Contact review

Used daily for 6-12 months
Reviewed 2019-03-15
Review Source: Capterra

Our experience with Ricochet was amazing! The reps were very patient with us and guided us with no complaint. Their customer service and knowledge of the industry is why we went with the Ricochet Software!

Pros
The software is user friendly! We loved that we were able to access the software from any device.

Cons
We loved everything about this software..NO cons!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rosie Sierra

Exceptional Service

Used daily for less than 6 months
Reviewed 2019-01-16
Review Source: Capterra

Pros
Once you get familiar with it, the functions are great! Customer rep, was remarkable, she held my hand, was super knowledgeable and even tolerated me as I was extremely frustrated at times. I am so thankful for her and all she did to help me get up and running.

Cons
Simply getting familiar with ALL the functions, it has a ton that it can do so to an average tech person it can be overwhelming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ricochet360 pricing

Starting from
$520/month
Pricing options
Subscription
View Pricing Plans

Starter: $45/seat/month
Booster: $95/seat/month
Galaxy: $130/seat/month
Seats can be purchased on different levels within the same subscription package.
For all plans, a minimum subscription of $520/month is required.

Ricochet360 features

API
Activity Dashboard
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Reporting & Statistics
Voice Mail

Automatic Notifications (68 other apps)
CRM Integration (74 other apps)
Caller ID (72 other apps)
Chat (87 other apps)
Conferencing (79 other apps)
Instant Messaging (68 other apps)
Monitoring (68 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Third Party Integration (98 other apps)
Video Conferencing (62 other apps)

Additional information for Ricochet360

Key features of Ricochet360

  • Analytics/ROI Tracking
  • Auto Dialer
  • Auto-Dialing
  • Built-in Telephony
  • CRM
  • Calendar/Reminder System
  • Call Center
  • Call Logging
  • Call Management
  • Caller Identification
  • Campaign Specific Caller ID
  • Collaboration
  • Computer Telephony
  • Customer Engagement Center
  • Data Management
  • Distributed Call Recording
  • Drip Campaigns
  • Dynamic Content
  • Email Marketing
  • Hotkeys
  • Interaction Tracking
  • Interactive Voice Response
  • Internal Chat Integration
  • Knowledge Base
  • Landing Pages / Web Forms
  • Line Transfer
  • Manual Dialer
  • Marketing Automation
  • Marketing Automation Integration
  • Multi-Line Support
  • Multi-Part Conferencing
  • Multiple Scripts
  • Online Voice Transmission
  • Outbound Reporting
  • Outside Party Line Transfer
  • Phone Key Input
  • Play Music on Hold
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Recording Bookmarking
  • Referrals / Affiliates
  • Reporting/Analytics
  • Sales Pipeline Management
  • Segmentation
  • Social Marketing
  • Telemarketing Management
  • VoIP
  • Voice Customization
  • Workforce Management
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