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Ricochet360

Sales is a contact sport. Our Auto Dialer connects you 1st!

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Ricochet360 Pricing, Features, Reviews and Alternatives

Ricochet360 product overview

What is Ricochet360?

Ricochet360 is the All-in-One Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat
24/7 (Live rep)

Training options

In Person
Webinars
Documentation
Live Online
Videos

Ricochet360 pricing information

Value for money

4.9

/5

24

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Ricochet360 features

Functionality

4.9

/5

24
Total Features102 15 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Contact Management
Mobile Access
Call Recording
Activity Dashboard
Live Chat

Functionality contenders

Talkdesk
Functionality
#1
Dialpad
Functionality
#2
3CX
Functionality
#3
Ricochet360
Functionality
#4

Ricochet360 users reviews

Overall rating

5.0

/5

24

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.77/10
Rating distribution

5

4

3

2

1

23

1

0

0

0

Pros
Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

BH

Brittany H.

It has been a very easy transition and the experience has been great.

CG

Corey G.

The software is user friendly. We loved that we were able to access the software from any device.

LC

Liz C.

Cons
I don’t like that you can not mass assign leads to people. You can’t mass delete leads.

CG

Corey G.

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

MJ

Marshawna J.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Robust Software with a learning curve

Reviewed a year ago

Overall, Ricochet is the top of it's class compared to other dialers.

Pros

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Cons

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Automation Tool

Reviewed a year ago

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Pros

Automates processes. Easy to roll out. Maximizes callers' efforts.

Cons

The software works perfectly. At this time everything is exceeding our expectations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good Lead Management system for the MOney

Reviewed 3 years ago
Pros

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Cons

A bit challenging to set up initially, integration of prior lead data did not go as expected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Awesome

Reviewed 2 months ago

Great experience so far

Pros

Automation, and being able to contact more potential clients

Cons

none so far, if anything, I would say price

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Powerful Tool

Reviewed 2 years ago

It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Pros

1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me. 2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient. 3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Cons

Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

Ricochet360 FAQs and common questions

Ricochet360 has the following pricing plans:
Pricing model: Subscription


Ricochet360 has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Ricochet360 supports the following languages:
English


Ricochet360 supports the following devices:
Android, iPhone, iPad


Yes, Ricochet360 has an API available for use.


Ricochet360 integrates with the following applications:
Constant Contact, Drupal, Salesforce Marketing Cloud, Wordpress, SendGrid, Velocify, Mailchimp


Ricochet360 offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

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