Ricochet360 Pricing, Features, Reviews & Comparison of Alternatives

Ricochet360

Sales is a contact sport. Our Auto Dialer connects you 1st!

4.94/5 (17 reviews)

Ricochet360 overview

What is Ricochet360?

Ricochet360 is the All-in-One Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.
www.ricochet360.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Ricochet360 screenshot: Ricochet360 activity dashboardRicochet Is Fast & All in OneRicochet360 screenshot: Ricochet360 contact detailsRicochet360 screenshot: Ricochet360 admin dashboardRicochet360 screenshot: Ricochet360 sales reportingRicochet360 screenshot: Ricochet360 prospect dialing tool

Ricochet360 reviews

Excellent
16

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  4.8
  4.9
Anonymous

Best Automation Tool

Used daily for less than 6 months
Reviewed 2020-02-14
Review Source: Capterra

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Pros
Automates processes. Easy to roll out. Maximizes callers' efforts.

Cons
The software works perfectly. At this time everything is exceeding our expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany Higginbotham

Great Value

Used daily for 1-2 years
Reviewed 2019-01-24
Review Source: Capterra

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction. Great company/product!

Pros
Ease of use. Cut down on training time for new employees. Not a lot of requirements. Could check certain things on the go. Love that my consignors has access to log into.

Cons
Wish there was more analytic data/reports available. Was told we were going to be upgraded to 3.0 but never was.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Kampert

Powerful Tool

Used daily for 1-2 years
Reviewed 2019-11-05
Review Source: Capterra

It's been extremely positive. Ricochet has allowed us to organize customer data so we can easily find it when they call in. The dialer has enabled us to get significantly more dials completed per day. 100's of calls a day is easily possible using Ricochet's dialer.

Pros
1. I love the ability to customize this application. Being able to add and delete fields allows me to create something that's specific to me. 2. The ability to automate text messages, emails, and voicemails has really helped me be more efficient. 3. I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system. This savings helps offset the cost of Ricochet.

Cons
Because the software is so flexibile and powerful, it requires alot of setup. I'd rather have the flexibility than have something out of the box that doesn't quite fit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JASON KILLINGS

Good Lead Management system for the MOney

Used daily for less than 6 months
Reviewed 2019-01-20
Review Source: Capterra

Pros
Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

Cons
A bit challenging to set up initially, integration of prior lead data did not go as expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michael Hazel

Commission Reporting

Used daily for 1-2 years
Reviewed 2019-11-05
Review Source: Capterra

I use the commission reports to payout commissions

Pros
I'm able to pay our rep's with confidence

Cons
That my salesmen can go back & back date entries a month or more

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ricochet360 features

API
Activity Dashboard
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Reporting & Statistics
Voice Mail

Automatic Notifications (72 other apps)
CRM Integration (77 other apps)
Caller ID (72 other apps)
Chat (88 other apps)
Communication Management (61 other apps)
Conferencing (81 other apps)
Instant Messaging (68 other apps)
Monitoring (70 other apps)
Real Time Reporting (62 other apps)
Third Party Integration (109 other apps)
Video Conferencing (64 other apps)

Additional information for Ricochet360

Key features of Ricochet360

  • Analytics/ROI Tracking
  • Auto Dialer
  • Auto-Dialing
  • Built-in Telephony
  • CRM
  • Calendar/Reminder System
  • Call Center
  • Call Logging
  • Call Management
  • Caller Identification
  • Campaign Specific Caller ID
  • Collaboration
  • Computer Telephony
  • Customer Engagement Center
  • Data Management
  • Distributed Call Recording
  • Drip Campaigns
  • Dynamic Content
  • Email Marketing
  • Hotkeys
  • Interaction Tracking
  • Interactive Voice Response
  • Internal Chat Integration
  • Knowledge Base
  • Landing Pages / Web Forms
  • Line Transfer
  • Manual Dialer
  • Marketing Automation
  • Marketing Automation Integration
  • Multi-Line Support
  • Multi-Part Conferencing
  • Multiple Scripts
  • Online Voice Transmission
  • Outbound Reporting
  • Outside Party Line Transfer
  • Phone Key Input
  • Play Music on Hold
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Recording Bookmarking
  • Referrals / Affiliates
  • Reporting/Analytics
  • Sales Pipeline Management
  • Segmentation
  • Social Marketing
  • Telemarketing Management
  • VoIP
  • Voice Customization
  • Workforce Management
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