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Ricochet360

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Ricochet360 Alternatives

How do Ricochet360 alternatives compare?

Bitrix24 and EngageBay stand out as its top competitors based on similarity, popularity and user reviews. When comparing Ricochet360 to its top 100 alternatives, Salesforce Sales Cloud has the highest rating, with monday.com as the runner-up, and Ricochet360 ranking 70th place. Salesforce Sales Cloud has the most reviews with a total of 16,169, while Ricochet360 has 24. Users say Salesforce Sales Cloud tops the list for value for money followed by Zoho CRM, while Ricochet360 comes in 68th. Users also say Salesforce Sales Cloud and Pipedrive are the easiest to use, while Ricochet360 takes 70th place.

What are the top 5 alternatives to Ricochet360?


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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Ricochet360

Bitrix24

4.0
(479)

100% free CRM, collaboration and communication tool suite

Features

Total

75

356

102

features in common

75

features in common

Bitrix24's unique features

  • Media Library

  • Customizable Invoices

  • Data Synchronization

  • Confirmation/Reminders

Ricochet360's unique features

  • Answering Machine Detection

  • Multiple Parties

  • Predictive Dialer

  • Campaign Scheduling

Starting from

$49/month

Value for money

4.2

0.7

4.9

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

EngageBay

4.7
(92)

Integrated sales & marketing software for growing teams

Features

Total

69

213

102

features in common

69

features in common

EngageBay's unique features

  • Calendar Sync

  • Task Tagging

  • Auto Update

  • Sales Forecasting

Ricochet360's unique features

  • Compliance Management

  • Voice Mail

  • Web-based Deployment

  • IVR / Voice Recognition

Starting from

$8.99/month

Value for money

4.8

0.1

4.9

What users say about EngageBay's value for money

I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Cuong T.

Some missing features such as missing Google Meet, and location in calendar event.

CP

Chris P.

PhoneBurner

4.9
(146)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

45

112

102

features in common

45

features in common

PhoneBurner's unique features

  • Calendar Management

  • Activity Management

  • Multi-Channel Communication

  • Automatic Lead Distribution

Ricochet360's unique features

  • Request Escalation

  • Field Sales Management

  • Sales Pipeline Management

  • Source Tracking

Starting from

$149/month

Value for money

4.7

0.2

4.9

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

CloudTalk

4.5
(223)

Cloud-based call center software for sales and support teams

Features

Total

51

122

102

features in common

51

features in common

CloudTalk's unique features

  • Call Volume

  • Remote Access/Control

  • Multi-Channel Communication

  • Virtual Call Center

Ricochet360's unique features

  • Dynamic Content

  • Template Management

  • Dashboard

  • Territory Management

Starting from

$20/month

Value for money

4.3

0.6

4.9

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

Five9

4.2
(394)

Cloud contact and call center software

Features

Total

49

115

102

features in common

49

features in common

Five9's unique features

  • Widgets

  • Text Analysis

  • Virtual Assistant

  • Multi-Channel Communication

Ricochet360's unique features

  • Conversion Tracking

  • Dynamic Content

  • Answering Machine Detection

  • Sales Pipeline Management

Starting from

$100/month

Value for money

4.0

0.9

4.9

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Kixie PowerCall

4.8
(161)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

40

70

102

features in common

40

features in common

Kixie PowerCall's unique features

  • On-Demand Recording

  • Voice Customization

  • Unified Communications

  • Call Queues

Ricochet360's unique features

  • Customer Database

  • Channel Management

  • Email Response Control

  • Live Chat

Starting from

$29/month

Value for money

4.7

0.2

4.9

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Dialpad

4.3
(423)

Cloud communications system for enterprises

Features

Total

35

82

102

features in common

35

features in common

Dialpad's unique features

  • Audio / Video Conferencing

  • Video Conferencing

  • Collaboration Tools

  • Sentiment Analysis

Ricochet360's unique features

  • Data Management

  • Campaign Management

  • Progressive Dialer

  • Conversion Rate Optimization

Starting from

$15

Value for money

4.4

0.5

4.9

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Zendesk Sell

4.3
(134)

All-in-one sales platform for sales teams.

Features

Total

52

126

102

features in common

52

features in common

Zendesk Sell's unique features

  • Calendar Management

  • Status Tracking

  • Email Templates

  • Real Time Notifications

Ricochet360's unique features

  • Call Routing

  • Call Management

  • Multiple Parties

  • List Management

Starting from

$19/month

Value for money

4.1

0.8

4.9

What users say about Zendesk Sell's value for money

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

SC

Samuel C.

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.

Brenden S.

Features

Total

50

122

102

features in common

50

features in common

Really Simple Systems CRM's unique features

  • Customization

  • Collaboration Tools

  • Dashboard Creation

  • Campaign Personalization

Ricochet360's unique features

  • Conversion Tracking

  • Call Tracking Metrics

  • FTC Compliance

  • Answering Machine Detection

Starting from

$14/month

Value for money

4.5

0.4

4.9

What users say about Really Simple Systems CRM's value for money

The service from RSS has been outstanding and they help to provide solutions and alternatives quickly and as best as they can.

CD

Charlie D.

I have really enjoyed using RSS for my day to day administration and for quoting purposes. It is an effective platform with lots of good features and work arounds.

Marie W.

Salesforce Sales Cloud

4.4
(16.1K)

Cloud-based CRM & Sales Automation

Features

Total

61

153

102

features in common

61

features in common

Salesforce Sales Cloud's unique features

  • Client/Property Matching

  • Campaign Planning

  • Ad hoc Reporting

  • Order Management

Ricochet360's unique features

  • Template Management

  • Call Routing

  • Alerts / Escalation

  • Call Tracking Metrics

Value for money

4.0

0.9

4.9

What users say about Salesforce Sales Cloud's value for money

As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.

MD

Michael D.

The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.

AR

Anonymous Reviewer

Pipedrive

4.5
(2.3K)

CRM built by salespeople, for salespeople

Features

Total

49

155

102

features in common

49

features in common

Pipedrive's unique features

  • Asset Lifecycle Management

  • Modeling & Simulation

  • Predictive Analytics

  • Batch Processing

Ricochet360's unique features

  • Lead Generation

  • Dynamic Content

  • Answering Machine Detection

  • Analytics/ROI Tracking

Starting from

$12.5/month

Value for money

4.4

0.5

4.9

What users say about Pipedrive's value for money

Pipedrive is now the most preferred sales management tool for our portfolio companies, and it is perfect not to mention the beauty of its interface.

CK

Caner K.

BUT when we saw that they charged us again for a full year we asked to cancel the service and they refuse to refund us for the unused year because they already charged it.

AR

Anonymous Reviewer

Salesflare

4.7
(119)

Intelligent CRM for small and medium sized B2B businesses

Features

Total

57

178

102

features in common

57

features in common

Salesflare's unique features

  • Email Address Extraction

  • Mailing List Management

  • Predictive Analytics

  • Configurable Workflow

Ricochet360's unique features

  • Archiving & Retention

  • Multiple Parties

  • Alerts / Escalation

  • Channel Management

Starting from

$29/month

Value for money

4.8

0.1

4.9

What users say about Salesflare's value for money

The staff is always helpful and eager to help resolve any questions you may have. A pleasure to work with for sure.

HO

Heather O.

We love Customer Support as CSR is always there to help us. And it has so many awesome features which will help you in saving money on cold email campaign tools.

Gourav M.

Freshsales

4.6
(480)

Sales management solution

Features

Total

56

138

102

features in common

56

features in common

Freshsales' unique features

  • Appointment Management

  • Contact Database

  • Image Library

  • Location Tracking

Ricochet360's unique features

  • Blended Call Center

  • Request Escalation

  • Channel Management

  • Alerts / Escalation

Starting from

$15/month

Value for money

4.5

0.4

4.9

What users say about Freshsales' value for money

With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.

Brendan T.

The best thing we like is the interoperability of freshsales with our helpdesk (freshdesk). The synchronization of activity helps us keep track of the issues our customers have had with our products.

FQ

Farhan Q.

Salesmate

4.7
(68)

CRM, sales management, automation & acceleration software

Features

Total

44

110

102

features in common

44

features in common

Salesmate's unique features

  • Click Tracking

  • Activity Management

  • Pipeline Reports

  • Sales Activity Management

Ricochet360's unique features

  • FTC Compliance

  • Channel Management

  • Email Response Control

  • Callback Scheduling

Starting from

$12/month

Value for money

4.8

0.1

4.9

What users say about Salesmate's value for money

It’s very mobile friendly on the app and easy to make calls, texts, emails and manage your CRM on your mobile device which is great for mobile and remote work. I love that flexibility aspect.

TA

Tyler A.

I love that there is excellent customer support. I like that it is easy to use, and that you can send and track emails through the system.

KN

Kristy N.

Zoho CRM

4.3
(5K)

CRM software that helps you sell smarter, better, faster.

Features

Total

59

197

102

features in common

59

features in common

Zoho CRM's unique features

  • Tagging

  • Activity Management

  • Website Visitor Tracking

  • Asset Lifecycle Management

Ricochet360's unique features

  • Dynamic Content

  • Archiving & Retention

  • Alerts / Escalation

  • Call Monitoring

Starting from

$20/month

Value for money

4.3

0.6

4.9

What users say about Zoho CRM's value for money

They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.

AR

Anonymous Reviewer

As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.

AR

Anonymous Reviewer

RingCentral Contact Center

4.3
(159)

The Collaborative Contact Center solution from the industry

Features

Total

49

97

102

features in common

49

features in common

RingCentral Contact Center's unique features

  • Data Import/Export

  • File Transfer

  • Real Time Reporting

  • File Sharing

Ricochet360's unique features

  • Lead Generation

  • Dynamic Content

  • Customer Database

  • Lead Nurturing

Value for money

4.1

0.8

4.9

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

Outreach

4.5
(242)

Sales Engagement Platform

Features

Total

26

49

102

features in common

26

features in common

Outreach's unique features

  • User Management

  • Multiple User Accounts

  • For Sales Teams/Organizations

  • Sales Onboarding & Training

Ricochet360's unique features

  • Queue Management

  • Alerts / Escalation

  • Customer Support

  • Task Progress Tracking

Value for money

4.3

0.6

4.9

What users say about Outreach's value for money

In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

KS

Krist S.

What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.

Nate E.

ChaseData CCaaS

4.8
(133)

Cloud-based call center solution for SMBs

Features

Total

51

97

102

features in common

51

features in common

ChaseData CCaaS's unique features

  • Data Import/Export

  • Quality Management

  • Call Conferencing

  • Hotkeys

Ricochet360's unique features

  • Calendar/Reminder System

  • Template Management

  • Workflow Management

  • Territory Management

Value for money

4.7

0.2

4.9

What users say about ChaseData CCaaS's value for money

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.

WD

Wayne D.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

BH

Brian H.

Close

4.7
(137)

The CRM for high-performance sales teams.

Features

Total

54

124

102

features in common

54

features in common

Close's unique features

  • Real Time Analytics

  • Real Time Reporting

  • Data Import/Export

  • Video Call Recording

Ricochet360's unique features

  • Call Tracking Metrics

  • Multiple Parties

  • List Management

  • Alerts / Escalation

Starting from

$25/month

Value for money

4.3

0.6

4.9

What users say about Close's value for money

Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.

Anna K.

I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.

Nick P.

Aloware

4.6
(27)

so much more than just a sales dialer

Features

Total

38

49

102

features in common

38

features in common

Aloware's unique features

  • SMS Marketing Managment

  • Video Call Recording

  • Communication Management

  • Customer Activity Tracking

Ricochet360's unique features

  • Territory Management

  • FTC Compliance

  • Live Chat

  • Drip Campaigns

Starting from

$50/month

Value for money

4.5

0.4

4.9

What users say about Aloware's value for money

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike.

IB

Ian B.

It is an awesome thing using this software. I would recommend this to all to use it.

MG

Marvin G.

Less Annoying CRM

4.8
(456)

A simple CRM built just for small businesses

Features

Total

39

55

102

features in common

39

features in common

Less Annoying CRM's unique features

  • Client/Property Matching

  • Pipeline Reports

  • Team Assignments

  • Document Management

Ricochet360's unique features

  • Call Recording

  • Outbound Call Center

  • Progressive Dialer

  • Drip Campaigns

Starting from

$15/month

Value for money

4.9
4.9

What users say about Less Annoying CRM's value for money

The best feature is that the customer service is as advertised, this company really does help. They also understand our industry which helps in the transition to and use of the product.

DW

David W.

I have created some awesome systems for tracking referrals and testimonials thanks to their suggestions.

JM

Jessica M.

monday.com

4.6
(2.4K)

Project Management Made Easy

Features

Total

55

500

102

features in common

55

features in common

monday.com's unique features

  • Online Time Clock

  • Kanban Board

  • What-if Analysis

  • Expense Management

Ricochet360's unique features

  • Call Management

  • Multiple Parties

  • FTC Compliance

  • Alerts / Escalation

Starting from

$10/month

Value for money

4.3

0.6

4.9

What users say about monday.com's value for money

I really love a lot about Monday. It's clean, has a beautiful design, easy to use and just overall a great product.

AR

Anonymous Reviewer

The best feature of monday.com is its ability to help you integrate your tasks into your calendar. The easy to use tool allows you to efficiently manage projects and meet deadlines.

AR

Anonymous Reviewer

Creatio CRM

4.8
(81)

Boost marketing, sales and service performance!

Features

Total

47

107

102

features in common

47

features in common

Creatio CRM's unique features

  • Project Planning

  • Tagging

  • Two-Way Audio & Video

  • "What If" Scenarios

Ricochet360's unique features

  • Archiving & Retention

  • Conversion Tracking

  • Caller Profiles

  • Callback Scheduling

Starting from

$25/month

Value for money

4.8

0.1

4.9

What users say about Creatio CRM's value for money

I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.

WL

Will L.

Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.

JS

Justin S.

Copper

4.4
(482)

The CRM designed for Google Workspace

Features

Total

45

109

102

features in common

45

features in common

Copper's unique features

  • Contact Database

  • Project Planning

  • Calendar Sync

  • For Sales Teams/Organizations

Ricochet360's unique features

  • Archiving & Retention

  • Field Sales Management

  • Answering Machine Detection

  • Caller Profiles

Starting from

$25/month

Value for money

4.1

0.8

4.9

What users say about Copper's value for money

Worse, the feature is getting worse over time, which points to an out-of-control development process. For a more complete exploration, check this thread.

Dave M.

Any mistakes during data imports caused all sorts of data problems. There is no automating of drip email campaigns.

TW

Timothy W.

Keap

4.1
(1K)

An all-in-one CRM, sales and marketing automation software

Features

Total

51

125

102

features in common

51

features in common

Keap's unique features

  • Click Tracking

  • Shared Contacts

  • Visitor Tracking

  • Customizable Templates

Ricochet360's unique features

  • Call Routing

  • FCC Compliance

  • FTC Compliance

  • Dashboard

Starting from

$79/month

Value for money

3.8

1.1

4.9

What users say about Keap's value for money

When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.

DS

Daniel S.

I love this product, it is the best when you get advanced marketing experience and a big mail list, you can really do magic with it with the advanced action based segmentation.

LA

Louizos Alexandros L.

SutiCRM

4.5
(2)

CRM for sales, marketing & support teams

Features

Total

45

68

102

features in common

45

features in common

SutiCRM's unique features

  • Customizable Templates

  • Engagement Tracking

  • Calendar Sync

  • Proposal Generation

Ricochet360's unique features

  • Multiple Parties

  • Lead Generation

  • Call Recording

  • IVR / Voice Recognition

InfoFlo

4.5
(87)

All-in-One CRM Software Solution

Features

Total

51

125

102

features in common

51

features in common

InfoFlo's unique features

  • Asset Lifecycle Management

  • Hotkeys

  • Application Access Control

  • Data Import/Export

Ricochet360's unique features

  • Performance Management

  • Template Management

  • List Management

  • Customer Database

Value for money

4.6

0.3

4.9

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

Marketing Optimizer

4.5
(6)

Digital Marketing Optimization Software

Features

Total

35

46

102

features in common

35

features in common

Marketing Optimizer's unique features

  • Multiple Site Management

  • Contact Database

  • Search Marketing

  • Auto-Responders

Ricochet360's unique features

  • Task Management

  • Alerts / Escalation

  • Direct Mail Management

  • Mobile Access

ICTBroadcast

4.0
(5)

Unified fax, SMS, email & voice communication platform

Features

Total

32

44

102

features in common

32

features in common

ICTBroadcast's unique features

  • Appointment Scheduling

  • Real Time Reporting

  • Multi-Channel Communication

  • Contact Database

Ricochet360's unique features

  • Self Service Portal

  • Alerts / Escalation

  • FAQ

  • Caller ID

Freshdesk Contact Center

3.8
(27)

Modern Phone System for customer support & sales

Features

Total

34

64

102

features in common

34

features in common

Freshdesk Contact Center's unique features

  • Multiple Scripts

  • Remote Access/Control

  • Unified Communications

  • Activity Tracking

Ricochet360's unique features

  • Data Management

  • Campaign Management

  • Progressive Dialer

  • Interaction Tracking

Starting from

$15/month

Value for money

3.7

1.2

4.9

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

CallShaper

4.9
(16)

Call center software for managing inbound and outbound calls

Features

Total

43

67

102

features in common

43

features in common

CallShaper's unique features

  • Data Import/Export

  • Multi-Channel Communication

  • Monitoring

  • Progress Tracking

Ricochet360's unique features

  • Multiple Parties

  • Request Escalation

  • Analytics/ROI Tracking

  • Email Response Control

Value for money

4.9
4.9

What users say about CallShaper's value for money

This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.

AI

Ali I.

I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls.

CA

Christie A.

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

34

59

102

features in common

34

features in common

HoduCC's unique features

  • Call Transcription

  • Power Dialer

  • Event Triggered Actions

  • Agent Interface

Ricochet360's unique features

  • FAQ

  • VoIP Connection

  • Task Management

  • Web-based Deployment

Starting from

$400

Value for money

4.5

0.4

4.9

What users say about HoduCC's value for money

Nice guys, reliable software, reliable customization services, good support services.

AA

Alejandro A.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

Selmo

(0)

Call center software

Features

Total

19

26

102

features in common

19

features in common

Selmo's unique features

  • Real Time Analytics

  • Customizable Reports

  • Real Time Monitoring

  • Real Time Data

Ricochet360's unique features

  • Search/Filter

  • Alerts / Escalation

  • Text to Speech

  • Call Tracking Metrics

Capsule

4.5
(135)

Take care of your customers and sales opportunities

Features

Total

42

117

102

features in common

42

features in common

Capsule's unique features

  • Customizable Templates

  • Productivity Analysis

  • Single Sign On

  • Data Import/Export

Ricochet360's unique features

  • Outbound Call Center

  • Archiving & Retention

  • IVR / Voice Recognition

  • Live Chat

Starting from

$18/month

Value for money

4.6

0.3

4.9

What users say about Capsule's value for money

Nice integration with Socials to retrive people information (pictures). Some basic easy to use integration with msot popular tools like Mailchimp, Xero, Zendesk.

MP

Mauro P.

What initially attracted us to this CRM was its cost effectiveness. I was impressed by how easy it was to deploy and run.

Ilia T.

Odoo

4.2
(420)

Full Suite of Integrated Business Apps

Features

Total

44

361

102

features in common

44

features in common

Odoo 's unique features

  • Project Accounting

  • Status Tracking

  • Sourcing Management

  • Product Configurator

Ricochet360's unique features

  • Outbound Call Center

  • Archiving & Retention

  • Caller Profiles

  • Source Tracking