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Ricochet360 vs Aline Comparison

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Overview

Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.

Aline is a cloud-based VoIP phone system, which helps businesses handle incoming and outgoing calls through call routing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5.0

(23)

5

4

3

2

1

22

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It has been a very easy transition and the experience has been great.
My overall experience with ricochet has been great.
The automation has been great. We go online and it auto dials, texts and emails.

Pros

Not enoughreviews yet

Cons

I don’t like that you can not mass assign leads to people. You can’t mass delete leads.
Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features54
  • API
  • Activity Dashboard
  • Analytics
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Availability Indicator
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Scheduling
  • Channel Management
  • Chat
  • Collaborative Workspace
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customizable Caller ID
  • Direct Mail Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Fax Management
  • History Tracking
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multi-Channel Marketing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialing
  • Records Management
  • Referral Tracking
  • Remote Access
  • Reporting & Statistics
  • Sales Tracking
  • Social Media Integration
  • Spam Blocker
  • Status Tracking
  • Task Management
  • Task Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • Third Party Integration
  • Video Conferencing
  • Voice Mail
  • Workflow Management
  • Total features25
  • API
  • Activity Dashboard
  • Analytics
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Availability Indicator
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Scheduling
  • Channel Management
  • Chat
  • Collaborative Workspace
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customizable Caller ID
  • Direct Mail Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Fax Management
  • History Tracking
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multi-Channel Marketing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialing
  • Records Management
  • Referral Tracking
  • Remote Access
  • Reporting & Statistics
  • Sales Tracking
  • Social Media Integration
  • Spam Blocker
  • Status Tracking
  • Task Management
  • Task Tracking
  • Template Management
  • Territory Management
  • Text to Speech
  • Third Party Integration
  • Video Conferencing
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations7
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Ricochet360 vs. Aline

See how Ricochet360 and Aline stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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