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RingByName vs Acefone Comparison

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Overview

Category Leaders

RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple...

Category Leaders

No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

28.95

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

4.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

48

5

4

3

2

1

41

4

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.7

127

5

4

3

2

1

107

14

2

0

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied.
RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome.
Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of.

Pros

Initial impression is quite good great supportive staff and we are really impressed.
Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls.
SENSITIVE CONTENT] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.

Cons

If I call again the number that previously can´t connect, maybe it does connect. There´s something weird, with the system.
Initially implementation and contracting were difficult.
I cannot think of anything I dislike at the moment.

Cons

SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt.
Horrible, waste of time, and a complete frustration.
There is nothing that i can actually say i dislike about the software.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • HD Audio/Video
  • IVR/Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Single Sign On
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Total features86
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • HD Audio/Video
  • IVR/Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Single Sign On
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations4
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations17
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM