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RingByName vs ULTATEL Cloud Business Phone System Comparison

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Overview

Category Leaders

RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple...

Category Leaders

ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No screenshots yet

Pricing

Starting from

28.95

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15.95

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

48

5

4

3

2

1

41

4

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

36

5

4

3

2

1

25

9

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied.
RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome.
Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of.

Pros

The customer service has been superior and the ease of use and convenience of this phone system has been great.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.

Cons

If I call again the number that previously can´t connect, maybe it does connect. There´s something weird, with the system.
Initially implementation and contracting were difficult.
I cannot think of anything I dislike at the moment.

Cons

Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.
We loose service from time to time and have no way of communicating without the service.
The soft phone drops calls alot which can be annoying.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Electronic Faxes
  • Email Reminders
  • Employee Directory
  • Event Scheduling
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Group Messaging
  • HD Audio/Video
  • Host Controls
  • IVR/Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Voice Transmission
  • PBX
  • Presentation Streaming
  • Private Chat
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Recording
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Single Sign On
  • Softphone
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Virtual Backgrounds
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features101
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Electronic Faxes
  • Email Reminders
  • Employee Directory
  • Event Scheduling
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • Group Messaging
  • HD Audio/Video
  • Host Controls
  • IVR/Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-Demand Recording
  • On-Demand Webcasting
  • Online Voice Transmission
  • PBX
  • Presentation Streaming
  • Private Chat
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Recording
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Scheduled Recording
  • Screen Sharing
  • Single Sign On
  • Softphone
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Virtual Backgrounds
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations4
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations4
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

GP
AvatarImg

Gustavo P.

Education Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Ring By Name, great service

Reviewed 3 years ago

It is an intuitive, very versatile and complete system, with several functional applications. Cloud based, the best

Pros

Easy to use, very stable and trustable. 100% recomendated

Cons

Devices configuration is not that easy, but Ring by name has a great support team

Vendor response

Gustavo, Thank you for your honest review. We will work hard to improve our auto device configuration system. Our team will reach out to find out what your experience was. Best, Kooi Lim RingByName.com

AC
AvatarImg

Ann C.

Human Resources, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RingByName logo

RingByName

VoIP

Reviewed 2 years ago

Support has been helpful over the years. Our company is small and we are not tech savvy so we have relied on RingByName support team to assist.

Pros

Follow me communication is great. Easy to direct calls.

Cons

Set up - but probably the same with all new software. The hard phones connected to the VoIP system have not worked great. Better to have calls forwarded to mobile phone.

Vendor response

Dear Ann, We are sorry to hear you have some challenges with your hard phones. I will have a technician call you to understand and fix the issue. Many a times, issues of hard phone not working properly is due to networking, Internet or firewall and most if not all the time, it can be fixed. Thank you for your feedback.which we value a lot! Best, KL

MM
AvatarImg

Maribel M.

Insurance, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Many Features At an excellent rate

Reviewed 3 years ago
Pros

I changed to Ring By Name when the company I was using their software was almost impossible to understand and their car forwarding feature on a phone that is not VoIP like a cell phone was never working. I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology. My business was able to grow and thrive even during the most difficult unprecedented times thanks to ring my name

Cons

All of it is easy to use. I really don’t have anything that I do not like. Except maybe to carry an earpiece that could be wireless to make the calls easier.

Vendor response

Maribel, Thank you for your review. We are glad that we were able to assist during these difficult times. Kooi Lim RingByName

VS
AvatarImg

Vanessa S.

Real Estate, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Phone system

Reviewed 2 years ago
Pros

The ability to transfer calls and support from [SENSITIVE CONTENT]

Cons

That I am unable to add new user cell phone numbers

Vendor response

Dear Vanessa, Thank you for your great review of us. We believe that apart of the great features RingByName have, providing the very best customer service to you is paramount. Thank you R!

TS
AvatarImg

Todd S.

Insurance, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Review RingByName

Reviewed 3 years ago

Works excellent

Pros

Ease of use in all areas of the system. Reliability of system.

Cons

I liked everything that the software does.

Vendor response

Todd, We welcome your great review of our service. Could you tell us the one main challenge that you had before us? I like to know more to improve our service even more. Thank you Kooi Lim

AP
AvatarImg

ADA P.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

OFFICE MANAGER

Reviewed 3 years ago

GREAT

Pros

EVERYTHING AND THE PHOE ARE BELONG TO US.

Cons

THE ABILITY TO TRANSFER THE PHONE HOME OR ANY PLACE THE IS INTERNET.

Vendor response

Ada, We are glad that you found us and thank you for trusting us with your phone service needs. Our goal is to make our service affordable and at the same time allows you to serve your customers on a timely basis and without any hassle. Best, Kooi Lim

AR
AvatarImg

Amy R.

Insurance, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RingByName logo

RingByName

Great program

Reviewed 3 years ago

Great luck with ease of use and customer service when it was needed

Pros

Easy to use, easy to take phone to another location, online login useful

Cons

No dislikes that I can think of. Functioned as needed

Vendor response

Amy, We are very happy that you find our service and support to your liking. We are constantly working to make our service better so that you can improve your customers' experience and productivity which will translate to more business. Thank you Kooi Lim. CEO of RingByName

BB
AvatarImg

Brittni B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RingByName logo

RingByName

Review

Reviewed 2 years ago
Pros

I like that i do not need a desktop phone to service our clients.

Cons

The customer service reps are sometimes hard to understand.

Vendor response

Brittni, Thank you for your review of our service. I am sorry to hear that there has been communication challenges. Rest assured that we will continue to enhance our ability to serve you and all our customers. Best, KL

SA
AvatarImg

Stephan A.

Religious Institutions, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

RingByName logo

RingByName

New Customer

Reviewed 3 years ago

Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.

Pros

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

Cons

So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.

Vendor response

Stephan, Thank you for your review! We endeavor to keep improving our overall services and focusing on the ease of use which we know to be very important for customer like you. Best, KL

HM
AvatarImg

Humberto M.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Best Phone Company I have dealt with

Reviewed 3 years ago

I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through.

Pros

The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.

Cons

I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.

Vendor response

Humberto, Thank you for your great review! Our culture is customer experience first and everything else second. We understand that the proper functioning of our service that we provide and the proper support is what we should deliver, regardless of what the client issue is. Please do let us know if there are any features that will help your organization even more. Thank you Kooi Lim RingByName.com

KB
AvatarImg

Kenneth B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Top Rated - Used for about 7+ years

Reviewed 2 years ago
Pros

I have been using this system for over 7 years and anytime there was an issue, support was quick to resolve.

Cons

Nothing at this time - satisfied with the system.

Vendor response

Dear Kenneth, Thank you for your review. We are happy to know that we are useful for your business. Best, KL

GS
AvatarImg

German S.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Excellent service

Reviewed a year ago

Overall great product and even greater customer service. I have dealt directly with [sensitive content hidden] several times and they have been nothing but professional, helpful going above and beyond every single time!

Pros

The system is solid little to none downtime so far.

Cons

I can recall an issue with their chrome extension however after taking the issue to customer service it got solved within 2 - 3 days

Vendor response

Dear German, Thank you for your wonderful review of our service. Kooi

BS
AvatarImg

Beverly S.

Insurance, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

RingByName logo

RingByName

Review

Reviewed 3 years ago

Ring by Name has allowed users to easily forward calls to their cellular numbers, it allows each user to see who is available or on the phone

Pros

Ring by name is a user friendly product, it is very reliable and the support is exceptional

Cons

Initial set up is a little cumbersome..........................

Vendor response

Dear Beverly, Thank you for your honest review of our RingByName service. I am sorry to hear that the initial setup was cumbersome. We endeavor to improve that. Switching over from your legacy Mitel phone system to ours presented some issues that took slightly longer than usual but I am glad that RingByName was able to resolve many of the service challenges you had in the previous system. I welcome any suggestions from you to further improve our service. Thank you CEO RingByName.com

RK
AvatarImg

Richard K.

Recreational Facilities and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Excellent, affordable system,

Reviewed 2 years ago

Overall experience is outstanding.

Pros

Everything about the system from features to customer service is outstanding.

Cons

There is nothing I dislike about RingByName.

Vendor response

Dear Richard, We appreciates your support and will definitely continue to provide your business with the best support and service, not least to focus on your needs and experiences. Regards, SB

RS
AvatarImg

Ralph S.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Spectacular product with GREAT value

Reviewed 3 years ago

The product has improved significantly over time. They are MUCH more than a telephone provider. I am VERY pleased with our system.

Pros

CRM is fantastic, TEXT program is GREAT for business follow up

Cons

I am please with the software and have no complaints

Vendor response

Ralph, Thank you for your great review of our RingByName UCaaS system with integrated CRM! We are pleased to know that you are able to use it even more during these challenging times. Best, Kooi Lim CEO

MV
AvatarImg

Mike V.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Dependable, and consistent with good phone support

Reviewed 2 years ago

We have been with Ringbyname for many years and hope to be for many more.

Pros

It's easy to use and visually appealing.

Cons

I like everything. It has added everything we need over the years, including texting, voice mail, call records, and a menu to change our outgoing caller id to any of our phone numbers.

Vendor response

Thank you Mike! We aim to continue to add new features and maintaining our top level support. Our goal is to help your company succeed!

IS
AvatarImg

Ismaray S.

Insurance, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Technical support

Reviewed 2 years ago

Great

Pros

The technical support I receive from [SENSITIVE CONTENT] was superb, he went above and beyond to assist me setting up a new device even though it was purchased from another source to use under the service I have with ring by name , He was excellent as well as all the team ever time I called in for help I feel special bc they always do their best to solve any issues or educated me on how to use the system

Cons

Everything works fine with me , I just hoped I would have known better about the phone I choose for the desktop bc is ok but I’m not happy with the features , too basic

Vendor response

Ismaray. Thank you for your great review of our service! Regarding the phone that you brought over from your previous service provider, we have a trade in program that you may consider. We partner with Yealink and Poly, but our clients usually go with Yealink. Please contact our customer service if you decide to do so, Thank you KL

AP
AvatarImg

Annabel P.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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RingByName

Love this program!

Reviewed 3 years ago
Pros

This software was very easy to set up. Not only is it user-friendly but the customer support team excels at solving and answering any question myself or my team may have. We have not had any issues with messages/phone calls not going through. Highly recommend!

Cons

There is nothing negative about this software. The app is easy to use and very useful to have when on the go.

Vendor response

Thank you Annabel for your great review. We will always be available to assist. Kooi Lim RingByName.com

DM
AvatarImg

Donald M.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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RingByName

RingByName; the hidden treasure!

Reviewed 3 years ago

I feel in love with RingByName years ago and loved it so much I push their service everywhere I go.

Pros

What I love about it is, when I find something I don't like or prefer, they send my suggestion into their software team and BOOM, add the desired feature. I feel like a Beta tester for the best phone service (But way more than even that with all they offer) in the world currently!

Cons

There are minor bugs; but you all are always fixing them, I can't complain about that.

Vendor response

Donald, Thank you for your great review of our service. Your feedback has helped us make our product better. Please feel free to continue. Kooi Lim RingByName.com

CS
AvatarImg

Carlos S.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

RingByName logo

RingByName

Glad I made the Move!

Reviewed 3 years ago

Nothing but good things to say about them. Always friend and attentive. Always willing to help!

Pros

I love the phones, the system. It integrates well with other systems. Gives my client the feel of a large company. Easy to manage and change and to set up. I highly recommend them and [SENSITIVE CONTENT] is great!

Cons

I bought other phones first and then I upgraded them. It was easy to finance and switch.

Vendor response

Carlos, Thank you for your great review! Our goal is to continue to improve our customers' experiences. We recognize that without great support and service, it hampers our client's business performance. Best, Kooi Lim

RD
AvatarImg

Rolando D.

Computer & Network Security, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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RingByName

Excelent Service.

Reviewed 3 years ago
Pros

This Company is very reliable about the service that they provide to us. Their engineers and support team are available immediately 24/7 to our requests of services or problems that we could have. Their developers do the same job with all requirements that we need to have inside the system or RingByName web portal.

Cons

We don't have any complaint about the service that they provide to us.

Vendor response

Rolando, Thank you for your review. I will share it with all our team members and will for sure make them very happy and work hard to keep up the high level of service. Kooi Lim CEO

LA
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Lenin A.

Information Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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RingByName

Not what I expected

Reviewed 2 years ago

Not good.

Pros

Don´t know.

Cons

There are dummy rings that sound when the user places a call, which disturbs me. When I attempt to make a call, sometimes the call connect, sometimes don´t. If I call again the number that previously can´t connect, maybe it does connect. There´s something weird, with the system. I don´t know.

Vendor response

Dear Lenin, We investigated the issue you had mentioned but could not find any trouble ticket among tickets that you had opened. We do know that bad audio issues can for sure be cause that. We will be glad to look into it if you can give us an example. Thank you R!