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RingCentral Engage Voice vs Drag Comparison

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Overview

RingCentral Engage Voice is a cloud-based contact center solution designed to help businesses automate processes for customer...

Drag is the World's first all-in-one workspace in Gmail. Support customers, manage tasks and close deals right from your inbox.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$119/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$8/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

71

38

7

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Not enoughreviews yet

Pros

Pros: I finally have a system that I can use that consistently gets better. The ease of use and the ability to make adjustments is extremely helpful.
The ease of use and flexibility to make it fit your exact needs is a wonderful benefit and time saver.
As fantastic as the product is, a big big win for me has been how responsive the team is. Not once have I experienced Customer Support like I do with Drag.

Cons

Not enoughreviews yet

Cons

Sometimes it is in conflict with other add-ons that can cause bugging of Drag, but it does not happen often.
Lack of functionality present in similar software (Moo.do, Smartsheet, Atlassian JIRA). Sometimes refreshing lags.
It needs a lot of time to understand this app and then use it which is a bit frustrating. The Drag teams needs to work a bit more on its integration with emails.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features40
  • @mentions
  • API
  • Access Controls/Permissions
  • Agile Methodologies
  • Alerts / Escalation
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Billing & Invoicing
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Recovery
  • Database Support
  • Deadline Management
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Database
  • FCC Compliance
  • FTC Compliance
  • File Sharing
  • Historical Trend Analysis
  • Idea Management
  • Inbox Management
  • Issue Management
  • Kanban Board
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Member Accounts
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Notes Management
  • Onboarding
  • Opportunity Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Editing
  • Real Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Management
  • SaaS Operations Management
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Task Management
  • Team Calendars
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • To-Do List
  • Traditional Methodologies
  • User Management
  • Workflow Management
  • Total features57
  • @mentions
  • API
  • Access Controls/Permissions
  • Agile Methodologies
  • Alerts / Escalation
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Billing & Invoicing
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Recovery
  • Database Support
  • Deadline Management
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Database
  • FCC Compliance
  • FTC Compliance
  • File Sharing
  • Historical Trend Analysis
  • Idea Management
  • Inbox Management
  • Issue Management
  • Kanban Board
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Member Accounts
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Notes Management
  • Onboarding
  • Opportunity Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Editing
  • Real Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Response Management
  • SaaS Operations Management
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Support Ticket Management
  • Task Management
  • Team Calendars
  • Team Chat
  • Testing/QA Management
  • Third Party Integrations
  • To-Do List
  • Traditional Methodologies
  • User Management
  • Workflow Management

Integrations

  • Total integrations5
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

RingCentral Engage Voice vs. Drag

See how RingCentral Engage Voice and Drag stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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