RingEX Pricing

RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system. We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors. It's an expensive solution unless easy of use outweighs cost.

Hi Ryan, thank you for your awesome review! The Review Team appreciates you sharing your experience with us and the community. If you want to share more with us, email us at review@ringcentral.com. We appreciate your loyalty!

User friendly and easy to set up. Time and money saving

no refunds on down time, you just have to call your sales team

Hey Cindy, the Review Team appreciates your feedback! We are proud to provide you with a user-friendly experience that is easily implemented. If you have questions or want to continue the conversation, please email us at review@ringcentral.com.

It has tons of features that are great for texting, faxing, and team meetings.

The price and contract when adding new lines.

It is easy to use and administer. We use this sytem for agents that provide Service Management and other users in the company. We have a combination of soft and deskphones that meets all needs. The RingCentral App and the fax features are the favorites amongst users. It is HIPAA compliant and the customer service is stellar. We haven't experienced an outage.

Deskphones tend to have echo. For some reason, at the beggining we had a lot of issues with the audio (like dead air or choppy calls) but they were addressed promptly. Reporting capabilities are not as robust as other softwares out there.

Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.

Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.

Multi-user support with simultaneous phone ringing Text message friendly that updates on all screens/phones Fax integration so you can receive faxes digitally on the go

Horrible ignorant customer service who screws up your entire account Inconsistent reliability of the mobile app and service Cannot have 2 external phone numbers ringing the same phones on 1 account login

Ring Central was very easy to setup and use. It was easy to integrate with several other tools including PipeDrive.

It would randomly fail and wouldn't work for several hours. I did reach out to their customer service, but they were not able to let me know exactly why.

We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..

There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.

Jon, the Review Team appreciates your valuable feedback. Thank you for taking the time to articulate your positive experience with our product. If you would like to continue the conversation, do not hesitate to email us at review@ringcentral.com!

RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users.

The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general.

Ringcentral has a ton of features, anything you could ask for in a small business voip system. It is very reliable, call quality is good, the mobile app is very stable and has tons of features. Also they support a lot of brands of IP phones if you are looking to use existing equipment and just change your provider.

It's one of the most expensive voip services on the market, per user cost. They also nickel and dime on certain features like caller ID name which other carriers include by default. They bill you for an extra user seat automatically if you forward calls to an external number, e.g. an answering service, more than 10 times in a month, which other carriers don't charge for. Finally, and perhaps worst...

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RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment. Our team was moving from a dial-only system and had reservations about transitioning to...

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Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.

The RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really. The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice.

The biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload.

RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital...

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Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but...

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Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special...

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The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.

I was surprised that I could actually communicate with my team in the US while I am in Africa with just an internet access. The communication is flowless. Features like call recording, messaging. group videos, un reading a message, call log monitoring has reduced our company's operating costs. Lower overhead costs has helped our company increase its profits since we are a big team working remotely.

Sometimes messaging just stops without a warning. It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call. This affects the business really bad. As a staffing agency, we need constant communication with staffs and facilities to fill shifts. Sometimes the messaging issue would go for a week without being resolved. If it's account issues or issues with payment, RingCentral has to notify as at least a day or two days before. I hope they see this.

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RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.

The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.

1-The Customer service staff are very helpful especially that you are assigned to an account manager who is responsible to answer all your queries and account. 2-The trial period gives you a taste of all features. 3- You can access the windows software , chrome extension and PWA 4-Price is amazing for the quality service. 5-The switching between the windows app and the web based one . 6- Adjusting...

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-I want to see live captions for calls done on the windows app not just the web based version and videocalls. - videocalls could be better. -offering call recording for all subscriptions

The biggest pro for this software is that VoIP really eliminates any kind of worry about the power going out, or being tied to a desk in order to do your work/take your calls. The other nice thing is that this suite of products via the VoIP service provides you with a phone number to utilize for work purposes (yes, even texting!) - which means no giving out your personal phone number for candidates and clients to utilize!

This software has literally 3 separate apps you have to use on a computer in order to call, send messages to people from outside your organization, and to send messages to your team internally. Plus, a fourth for video conference meetings. It's arguably one of the most convoluted systems I've ever personally come across. The system also frequently times out on its service (even though they recommend testing your internet/router bandwith for the VoIP, and mine is great) and other features. Often messages will go out, but not in, or vice versa. Sometimes the software will completely seize up and quit, or will get stuck. I've had it ring for 5 minutes straight with no one calling me, forcing me to restart my entire computer.

Having shopped business telephony solutions for my own professional practice, I settled on RingCentral as offering the best value for my dollar. I didn't need the VOIP services specifically, but since getting a suite of services from RingCentral I have used them routinely. Focusing specifically on the VOIP service offered by RingCentral I will say that RingCentral offers all the hard- or soft-line system customization options you could want, and makes it easy to use their VOIP services in whatever way you may require, either in the office or mobile. Meanwhile, RingCentral offers ready and helpful support for its customers.

Like any VOIP solution, RingCentral's VOIP quality is going to depend largely on the quality of your internet connection, which may be dodgy if you're operating remotely. This isn't a knock against RingCentral specifically, but a general warning. You'll also find if you're responsible for administering a RingCentral account, including setting up VOIP services, that while the system is extraordinarily powerful in terms of being able to customize it to your specific needs, the interface to do so is, frankly, pretty horrible and obtuse. Fortunately, for most purposes you may be largely able to "set it and forget it". However, if for some reason there are settings you may need to rotate on a regular basis, going through the system portal can be a big hassle.

The softphone app performs well and is easy to use. The softphone app can be installed on multiple computers allowing you to have, for example, one copy installed on your desktop and one copy installed on your laptop. This means that I can leave my desk and take my laptop with me and still be able to answer my phone. The softphone integrates with Outlook, so I don't have to duplicate all my contacts into another piece of software. This saves so much time and makes life so much easier.

Missed calls are not registered on the soft phone in a timely manner. If I have a missed call, the soft phone may not show it for a few minutes or for a few hours. Their is no app for Windows 10 mobile and no app for Windows 10 (besides the standard Windows OS application). Having a native UWP would be a great option for RingCentral Soft phone installs are limited to two devices, so I can't install...

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- Good call quality. Since it's VoIP, I was worried about call quality and dropped calls - but we've had RingCentral almost 2 years and I've never had an issue. It's all dependent on your internet connection, so if your internet is not great, then RingCentral probably isn't the best option for you. - Once you get the hang of it, it's easy to manage accounts and set up new users. - Great if you don't have a receptionist, or if most of your employees work remotely. You can have physical phones, as well as and app so that employees can use their cell phones. - Much cheaper than most standard phone carriers. - Fax option is great, you don't have to have a real fax machine - just a scanner.

- Implementation wasn't hard, but their administrative account is not the most user friendly. There are a ton of settings options, and if you don't use the phone system exactly how RingCentral assumes you will, it can take a while to configure your way and get around certain defaults. - Customer service is about what you'd expect - only a call center with agents that are hard to understand. Luckily we only needed customer service during implementation, we haven't had any issues since. - Employees will need to be trained, you can't just hand them the phone and account and tell them to run with it. One older employee had an extremely hard time with faxing - couldn't get over the fact that there wasn't a real fax machine.

Their customer service is alright, and they are versatile platform for calling services. Their calling features are alright, but they are on the pricy side compared to other services. You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services online. Porting over customer contacts was pretty easy with the RingCentral customer representative.

As a company, we used RingCenteral for a year before switching to a new call service specifically because, while their phone services are pretty decent, their SMS features are subpar at best, and we wanted a more unified service with less cost.

RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.