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RingCentral Office Comparison

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Overview

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

430

262

111

34

27

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The platform is stable, it is easy to configure, it has excellent telephone support and it is has a very competitive price. I use a plantronics headset and have been using Ring Central for 8 years.
When RingCentral works, it works great - in other words, if issues do not persist within the software it can be a great VOIP with excellent clarity and call quality.
The RingCentral Office suite has some great products which really integrate well with each other. I host daily meetings with the RingCentral Meetings app and quality is usually good.

Cons

The preview cover sheet option does not work on all browsers, so we are not sure of the layout. Sometimes there are lags in outgoing transmissions and they take a little longer than others.
The total disregard for our concerns and issues. The customer service is sorely lacking and I feel we were lied to just to get our foot in the door.
The only problem I have is I get a TON of spam calls. My RingCentral number is also the same number to a hardware store so I get a lot of calls from their customers as well.
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features59
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Predictive Dialer
  • Purchasing & Receiving
  • Recording
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Single Sign On
  • Telemarketing Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations14
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

10+ YEARS RECOMMENDING SOFTWARE

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