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RingCentral MVP vs Acefone Comparison

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Overview

Category Leaders

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along...

Category Leaders

No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

4.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

1K

5

4

3

2

1

549

303

133

35

34

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.7

103

5

4

3

2

1

85

14

1

0

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.

Pros

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.
Initial impression is quite good great supportive staff and we are really impressed.
Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls.

Cons

That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.

Cons

SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt.
Horrible, waste of time, and a complete frustration.
There is nothing that i can actually say i dislike about the software.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features79
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • HD Audio/Video
  • Help Desk Management
  • Hotkeys
  • IVR/Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Telemarketing Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Total features91
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • HD Audio/Video
  • Help Desk Management
  • Hotkeys
  • IVR/Voice Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Telemarketing Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations24
  • ActiveCampaign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations17
  • ActiveCampaign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM