RingCentral Office Features

RingCentral Office

RingCentral Office - All-inclusive business phone system

4.19/5 (850 reviews)

RingCentral Office Feature Summary

  • Activity reporting
  • Audio conferencing
  • Auto-receptionist
  • CRM integrations
  • Call flip and call park
  • Call forwarding
  • Call monitoring
  • Call queues
  • Call recording
  • Call routing & answering rules
  • Call screening
  • Caller ID control
  • Cloud storage integrations
  • Customized greetings
  • Dial-by-name directory
  • Freephone, local, non-geographic & international numbers
  • HD video meetings
  • Hold music & messages
  • Hot desking
  • Hunt groups
  • Internet fax
  • Missed call notifications
  • Multi-level IVR
  • Paging & intercom
  • Role-based access control
  • Screen sharing
  • Single Sign-on
  • Voicemail & voicemail-to-email

Competitor Feature Comparison

Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Computer Telephony Integration
Conferencing
IVR / Voice Recognition
Instant Messaging
Microsoft Outlook Integration
On-Demand Recording
Permission Management
Receiving
Reporting & Statistics
Role-Based Permissions
SMS Integration
Single Sign On
Third Party Integration
Two-Way Audio & Video
Video Conferencing
Voice Mail
Visit WebsiteCompare App
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Computer Telephony Integration
Conferencing
IVR / Voice Recognition
Instant Messaging
Microsoft Outlook Integration
On-Demand Recording
Permission Management
Receiving
Reporting & Statistics
Role-Based Permissions
SMS Integration
Single Sign On
Third Party Integration
Two-Way Audio & Video
Video Conferencing
Voice Mail
Visit WebsiteCompare App
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Computer Telephony Integration
Conferencing
IVR / Voice Recognition
Instant Messaging
Microsoft Outlook Integration
On-Demand Recording
Permission Management
Receiving
Reporting & Statistics
Role-Based Permissions
SMS Integration
Single Sign On
Third Party Integration
Two-Way Audio & Video
Video Conferencing
Voice Mail
Visit WebsiteCompare App

Mobile apps

iOS App


3,439 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


4,921 reviews

RingCentral Office Feature Reviews

25 reviewers had the following to say about RingCentral Office's features:

Grace Miranda

Does the job. As long as everything is set up, there shouldn't be many more problems.

2018-03-07

- Ease of use after everything is already set up and you know how to find the recordings.

Pros

- Able to download the call recordings - Able to see calls for the past 60 days - Shows Caller ID for the people who called the number

Cons

- Unable to download the voice messages along with the call recordings - You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages - Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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ADAM PARISH

Unfortunately one of the better options out there

2018-08-09

We complain about the bugs we experience with RingCentral service regularly, but ultimately there are limited options for VOIP soft phones with business ready feature set and RC seems to be top of the heap.

Pros

Decent feature set for business users, including virtual assistant call routing and automatic call recording.

Cons

Call recording can be finicky, and doesn't function consistently.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Stephen Cherlet

PBX in the Cloud - Big Look for Small Firms

2019-01-09

Our customers continually remark that our presence and appearance is that of a much larger company - they are amazed that a small company can have such features as the automated attendant, directory listing, audio conferencing, faxing, etc that we have.

Pros

The setup is quite straight forward but there are a number of advanced options for which users should look at the help files (which are quite helpful). Voice mail, and fax options for each users, as well as opening hours, also easy to set up.

Cons

The audio conference and the video conferencing are separate applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Aslan Santiago

Easy enough

2014-08-20

Pros

The cloud based software is easy enough to use on a daily basis.

Cons

When I transfer a call, it doesn't show the caller ID after I transfer the call.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering RingCentral Office

Make sure your internet speeds are high and that you can handle the VoIP.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Computer & Network Security company, 51-200 employees)

All around solution

2019-07-31

Another selling point was the integration of Ring Central Rooms which powers all of our conference rooms and is a really great tool.

Pros

It includes all form of communication: Messaging with Glip, Video conferencing, and standard audio calls.

Cons

A large meeting license (100 or more users on a meeting) is static and cannot dynamically move between accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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James Unfried

RingCentral improves efficiency for state-wide organization

2015-05-01

Pros

Cloud-based - no hardware to deploy or maintain; remote administration via web, smartphone or tablet; smartphone and softphone apps; voice/mobile/fax with a single phone number; powerful call routing features; remote accessibility for users; call queues.

Cons

Occasional call quality issues (some must be expected when using anything network based); some missing enterprise-level features like call forwarding from the phone itself, call pickup, caller ID isn't preserved when transferring a call.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

8/10

Recommendations to others considering RingCentral Office

Have a rock solid network, enable QOS if possible, ability to maintain your own firewall is a huge plus (sometime you are at the mercy of your ISP). Determine what your current phone system does now and what features your needs are before you commit to buying anything. RingCentral might not have the exact same features you want but you may be able to find workarounds like we did.

Source: Software Advice
Helpful?   Yes   No
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Kellie Saunders

Great and Easy to use

2018-01-15

Easy communication with our caregivers and clients.

Pros

It is very easy to use and is a great tool to be in contact with our clients and caregivers.

Cons

I would have to say though that the faxing feature could be upgraded just a little, making cover pages can be a little confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 51-200 employees)

customer for 1 year

2018-04-19

saved some of our sales guys time with logging calls on Salesforce (SFDC)

Pros

- liked that it had Salesforce (SFDC) integration - looked easy to setup and use; customization for extensions - provides a messaging tool, video conferencing, an all in one solution

Cons

- sfdc integration is weak; calls are not logged and click to dial does not work for many employees - customer support is the worst.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Tarik Karim

Great for adding a professional element to a small business

2018-02-08

It adds a professional element to any small business especially when you purchase a custom greeting recorded by a voice talent.

Pros

Professional custom greetings for all incoming calls, call recording/monitoring, mobile and computer apps for a seamless experience.

Cons

A little pricey for what it does, and every now and then you'll experience poor call quality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Alex Cranfill

A nightmare for outbound salespeople, calls would drop, quality was inconsistent at best

2018-04-24

Pros

There was a decent platform for texting customers, the contacts were somewhat usable.

Cons

Caller ID showed up to call recipient frequently not under what was selected, calls would drop in the middle of pitches

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
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Mary Morr

Mostly Good, but Lots of Glitches

2019-01-16

We needed to be able to handle a large flow of incoming calls with call routing chains and reports on the number of calls received and missed.

Pros

We were able to set up fairly complicated call routing chains and make frequent updates to the system as staff came and went.

Cons

I experienced a lot of glitches with RingCentral. Transferring calls often failed and dropped the call instead.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Andy Pazz

Beware of Ring-Central

2018-11-10

Called the customer service many times and every time they transferred it to the sales or billing department.

Pros

With this tool,calling our leads was easy.

Cons

Your long business conference calls always got disconnected after every 30-40 mins or while transferring to another lines.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
David Bruce

RingCentral review

2016-12-07

The smartphone app adds a unique and useful tool too. We are a small business and the RingCentral system really help us.

Pros

Professional-style tools for conference calls.

Cons

The tools for syncing with Google contacts doesn't work properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering RingCentral Office

Don't use the Google sync option because you can't remove old numbers.

Source: Capterra
Helpful?   Yes   No
Read more
Motti Stenge

Powerful, easy to use and great support

2020-09-22

We used them 2 years ago and found the support iffy, the meeting app buggy and unreliable and the price expensive. This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved

Pros

All features in one simple app, CRM integration

Cons

can't jump directly from a phone call into a video conference with all participants

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Gainey

RingCentral Review

2020-12-29

it was good for basic conference calls, but for complicated video calls it is not as good.

Pros

This product is very similar to many of its competitors and it is easy to login and join a call with other people.

Cons

When on a video call, it is very difficult to switch screens between users.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
David Yates

Verified Reviewer

Great Phone Service for Any Sized Organization

2019-07-10

I have used RingCentral for almost 15 years with no significant outages or issues in that time - and with fully integrated voice features, texting, and audio - video conferencing bridges built into the service my complete Unified Communications is in one fixed price monthly bill.

Pros

No on-premise equipment needed other than desk phones, this fully Voice over IP (VoIP) service is completely managed from a web portal for provisioning users, managing their services, voicemail, etc.

Cons

Enhanced Caller ID (with name) should be available on all levels of service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Armando Sandoval Pardo

Best softphone ever

2018-01-11

Pros

Many reports available and calls are recorded automatically which is great.

Cons

Even the automated recording is fine, sometimes you need to securely pause the recording to avoid saving sensitive information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

We use Ring Central Daily for incoming and outgoing calls, orders, conference calls, faxing, etc.

2018-03-19

The ability to do everything we need from one platform - calls, faxes, conference calls.

Pros

This system allows us to connect our lines with our cell phones, send faxes straight from our desktops, have several conference calls going at once, check voice mails from our phones or email.

Cons

Nothing to do with the software but when our internet goes our at work so does the phone lines, so if your internet goes down a lot be prepared.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Donnell

Verified Reviewer

Not happy with RingCentral - Looking for another provider

2016-03-14

My biggest complaint with RC is that they removed a feature that was absolutely critical and replaced it with something worthless.

Pros

They support complex business rules, call routing, etc.

Cons

I seem to miss calls frequently - my phone doesn't ring but someone leaves a voice message.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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Joseph Bukoski

Used ringcentral for the phone function

2018-01-19

Eventually the calls were placed and the ringcentral app did work, but not very well, I wonder if the video conferencing is as bad or maybe even better, being that a tablet would be designed for video calls over phone/audio calls

Pros

The phone was easy to use and did work on a tablet 5at belonged to someone else when my tablet was missing and/or lost

Cons

The phone didn’t work that well, the connection was bad, static and the calls I initially placed were dropped

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 1001-5000 employees)

Great Virtual Office for Small Business Owner!!

2018-06-26

Pros

I also love the caller ID feature and being able to receive calls as if I'm in the office.

Cons

This can be frustrating during a very busy time when making phone calls is crucial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 11-50 employees)

Like most of the other RC options it's lacking

2019-04-25

Also a voice to text preview on the recordings would really help alot in finding the right conversation.

Pros

Recordings work, they will also auto download to a linked cloud storage service and you can easily search recordings from the call log.

Cons

If the call had been transferred or if the caller made multiple calls that day sorting the information out will be a process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Not bad but could be better

2018-11-27

Overall the software does what it is designed to do but it could be better.

Pros

The desktop application is easy to use and I really like mobile app.

Cons

Searching for call recordings is clunking and could be much easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Raghav Bansal

Great VOIP solution

2018-01-19

Definitely worth it.

Pros

One can transfer calls to another employee even though the other employee may be on the other side of the country.

Cons

When a user transfers a call, the transferring extension shows up instead of the original Caller ID. Some features cannot be locked down from the user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sean Frye

Ring Central Office

2019-10-07

This services offers the ability of caller to always be able to reach one of us.

Pros

I like that this service forwards the calls to the different employees based on what the caller wants.

Cons

Sometimes calls are routed to me that should go to another employee

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more