RingCentral Office - All-inclusive business phone system
4.19/5 (850 reviews)Most popular features of all Communications apps
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about RingCentral Office's features:
- Ease of use after everything is already set up and you know how to find the recordings.
Pros
- Able to download the call recordings - Able to see calls for the past 60 days - Shows Caller ID for the people who called the number
Cons
- Unable to download the voice messages along with the call recordings - You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages - Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We complain about the bugs we experience with RingCentral service regularly, but ultimately there are limited options for VOIP soft phones with business ready feature set and RC seems to be top of the heap.
Pros
Decent feature set for business users, including virtual assistant call routing and automatic call recording.
Cons
Call recording can be finicky, and doesn't function consistently.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Our customers continually remark that our presence and appearance is that of a much larger company - they are amazed that a small company can have such features as the automated attendant, directory listing, audio conferencing, faxing, etc that we have.
Pros
The setup is quite straight forward but there are a number of advanced options for which users should look at the help files (which are quite helpful). Voice mail, and fax options for each users, as well as opening hours, also easy to set up.
Cons
The audio conference and the video conferencing are separate applications.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
The cloud based software is easy enough to use on a daily basis.
Cons
When I transfer a call, it doesn't show the caller ID after I transfer the call.
Rating breakdown
Likelihood to recommend
Recommendations to others considering RingCentral Office
Make sure your internet speeds are high and that you can handle the VoIP.
Another selling point was the integration of Ring Central Rooms which powers all of our conference rooms and is a really great tool.
Pros
It includes all form of communication: Messaging with Glip, Video conferencing, and standard audio calls.
Cons
A large meeting license (100 or more users on a meeting) is static and cannot dynamically move between accounts.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Cloud-based - no hardware to deploy or maintain; remote administration via web, smartphone or tablet; smartphone and softphone apps; voice/mobile/fax with a single phone number; powerful call routing features; remote accessibility for users; call queues.
Cons
Occasional call quality issues (some must be expected when using anything network based); some missing enterprise-level features like call forwarding from the phone itself, call pickup, caller ID isn't preserved when transferring a call.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering RingCentral Office
Have a rock solid network, enable QOS if possible, ability to maintain your own firewall is a huge plus (sometime you are at the mercy of your ISP). Determine what your current phone system does now and what features your needs are before you commit to buying anything. RingCentral might not have the exact same features you want but you may be able to find workarounds like we did.
Easy communication with our caregivers and clients.
Pros
It is very easy to use and is a great tool to be in contact with our clients and caregivers.
Cons
I would have to say though that the faxing feature could be upgraded just a little, making cover pages can be a little confusing.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
saved some of our sales guys time with logging calls on Salesforce (SFDC)
Pros
- liked that it had Salesforce (SFDC) integration - looked easy to setup and use; customization for extensions - provides a messaging tool, video conferencing, an all in one solution
Cons
- sfdc integration is weak; calls are not logged and click to dial does not work for many employees - customer support is the worst.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
It adds a professional element to any small business especially when you purchase a custom greeting recorded by a voice talent.
Pros
Professional custom greetings for all incoming calls, call recording/monitoring, mobile and computer apps for a seamless experience.
Cons
A little pricey for what it does, and every now and then you'll experience poor call quality.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
There was a decent platform for texting customers, the contacts were somewhat usable.
Cons
Caller ID showed up to call recipient frequently not under what was selected, calls would drop in the middle of pitches
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We needed to be able to handle a large flow of incoming calls with call routing chains and reports on the number of calls received and missed.
Pros
We were able to set up fairly complicated call routing chains and make frequent updates to the system as staff came and went.
Cons
I experienced a lot of glitches with RingCentral. Transferring calls often failed and dropped the call instead.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Called the customer service many times and every time they transferred it to the sales or billing department.
Pros
With this tool,calling our leads was easy.
Cons
Your long business conference calls always got disconnected after every 30-40 mins or while transferring to another lines.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
The smartphone app adds a unique and useful tool too. We are a small business and the RingCentral system really help us.
Pros
Professional-style tools for conference calls.
Cons
The tools for syncing with Google contacts doesn't work properly.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering RingCentral Office
Don't use the Google sync option because you can't remove old numbers.
We used them 2 years ago and found the support iffy, the meeting app buggy and unreliable and the price expensive. This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved
Pros
All features in one simple app, CRM integration
Cons
can't jump directly from a phone call into a video conference with all participants
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
it was good for basic conference calls, but for complicated video calls it is not as good.
Pros
This product is very similar to many of its competitors and it is easy to login and join a call with other people.
Cons
When on a video call, it is very difficult to switch screens between users.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
I have used RingCentral for almost 15 years with no significant outages or issues in that time - and with fully integrated voice features, texting, and audio - video conferencing bridges built into the service my complete Unified Communications is in one fixed price monthly bill.
Pros
No on-premise equipment needed other than desk phones, this fully Voice over IP (VoIP) service is completely managed from a web portal for provisioning users, managing their services, voicemail, etc.
Cons
Enhanced Caller ID (with name) should be available on all levels of service.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
Many reports available and calls are recorded automatically which is great.
Cons
Even the automated recording is fine, sometimes you need to securely pause the recording to avoid saving sensitive information.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
The ability to do everything we need from one platform - calls, faxes, conference calls.
Pros
This system allows us to connect our lines with our cell phones, send faxes straight from our desktops, have several conference calls going at once, check voice mails from our phones or email.
Cons
Nothing to do with the software but when our internet goes our at work so does the phone lines, so if your internet goes down a lot be prepared.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
My biggest complaint with RC is that they removed a feature that was absolutely critical and replaced it with something worthless.
Pros
They support complex business rules, call routing, etc.
Cons
I seem to miss calls frequently - my phone doesn't ring but someone leaves a voice message.
Rating breakdown
Time used: 1-2 years
Eventually the calls were placed and the ringcentral app did work, but not very well, I wonder if the video conferencing is as bad or maybe even better, being that a tablet would be designed for video calls over phone/audio calls
Pros
The phone was easy to use and did work on a tablet 5at belonged to someone else when my tablet was missing and/or lost
Cons
The phone didn’t work that well, the connection was bad, static and the calls I initially placed were dropped
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
I also love the caller ID feature and being able to receive calls as if I'm in the office.
Cons
This can be frustrating during a very busy time when making phone calls is crucial.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Also a voice to text preview on the recordings would really help alot in finding the right conversation.
Pros
Recordings work, they will also auto download to a linked cloud storage service and you can easily search recordings from the call log.
Cons
If the call had been transferred or if the caller made multiple calls that day sorting the information out will be a process.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Overall the software does what it is designed to do but it could be better.
Pros
The desktop application is easy to use and I really like mobile app.
Cons
Searching for call recordings is clunking and could be much easier to use.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Definitely worth it.
Pros
One can transfer calls to another employee even though the other employee may be on the other side of the country.
Cons
When a user transfers a call, the transferring extension shows up instead of the original Caller ID. Some features cannot be locked down from the user.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
This services offers the ability of caller to always be able to reach one of us.
Pros
I like that this service forwards the calls to the different employees based on what the caller wants.
Cons
Sometimes calls are routed to me that should go to another employee
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
