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RingCentral MVP Pricing

Pricing overview

Value for money rating

4.2

/5

958

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Free plan
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Pricing details

ESSENTIALS: $19.99 monthly per user.
- Up to 20 users only
- Business phone or toll-free numbers
- Unlimited calls to US/CA
- Unlimited business SMS
- Voicemail-to-text
- Team messaging
- Document sharing

What users say

This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.

AT

Alec T.

This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.

MS

Motti S.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review of Ringcentral

Reviewed 2 months ago

Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.

Pros

Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.

Cons

The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Affordable and Intuitive Option for Small Business

Reviewed 2 months ago

We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied.

Pros

RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment. Our team was moving from a dial-only system and had reservations about transitioning to...

Cons

Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy-to-use, cost effective tool

Reviewed a month ago

Great!

Pros

Can use the phone, text, fax service anywhere. The fax option is a valuable tool for some of my work

Cons

Migration could be a little easier. It took longer than expected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not my favorite, but it works for many uses.

Reviewed a month ago
Pros

Has the ability to use a lot of different features like phone calls, meetings, & texting.

Cons

This product is very expensive for having calls drop from time to time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Highly responsive customer service

Reviewed 3 years ago

RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.

Pros

It is easy to use and administer. We use this sytem for agents that provide Service Management and other users in the company. We have a combination of soft and deskphones that meets all needs. The RingCentral App and the fax features are the favorites amongst users. It is HIPAA compliant and the customer service is stellar. We haven't experienced an outage.

Cons

Deskphones tend to have echo. For some reason, at the beggining we had a lot of issues with the audio (like dead air or choppy calls) but they were addressed promptly. Reporting capabilities are not as robust as other softwares out there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the most complete easy to use fully cloud solutions out there

Reviewed 4 years ago

If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.

Pros

No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.

Cons

Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe). Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Expensive, but worth it if you abuse the system.

Reviewed 4 years ago

We are able to easily communicate (and keep track of our communications) in voice and text from opposite sides of the world without anyone calling in having any indication that we're not all in the same time zone.

Pros

RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital...

Cons

Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rock Solid VoIP with great features, but on the expensive side

Reviewed 5 years ago

It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Pros

Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special...

Cons

The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees

Reviewed 3 years ago

I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Pros

RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Cons

There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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RingCentral VOIP services offer great value but not a flawless experience.

Reviewed 4 years ago
Pros

Having shopped business telephony solutions for my own professional practice, I settled on RingCentral as offering the best value for my dollar. I didn't need the VOIP services specifically, but since getting a suite of services from RingCentral I have used them routinely. Focusing specifically on the VOIP service offered by RingCentral I will say that RingCentral offers all the hard- or soft-line system customization options you could want, and makes it easy to use their VOIP services in whatever way you may require, either in the office or mobile. Meanwhile, RingCentral offers ready and helpful support for its customers.

Cons

Like any VOIP solution, RingCentral's VOIP quality is going to depend largely on the quality of your internet connection, which may be dodgy if you're operating remotely. This isn't a knock against RingCentral specifically, but a general warning. You'll also find if you're responsible for administering a RingCentral account, including setting up VOIP services, that while the system is extraordinarily powerful in terms of being able to customize it to your specific needs, the interface to do so is, frankly, pretty horrible and obtuse. Fortunately, for most purposes you may be largely able to "set it and forget it". However, if for some reason there are settings you may need to rotate on a regular basis, going through the system portal can be a big hassle.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Equivalent alternatives exist at a significantly lower cost

Reviewed 3 years ago

Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond understanding then that Ringcentral would undertake a pricing revision that tripled the monthly cost of their SaS to our company. Perhaps they're contemplating a merger/offering and attempting to boost their value short-term. I can't imagine that in the middle to long term many Ringcentral customers will accept the new pricing strategy when so many lower-priced equivalent alternatives exist.

Pros

Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.

Cons

Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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RingCentral Rings Our Bell! For a Price.

Reviewed 4 years ago
Pros

The softphone app performs well and is easy to use. The softphone app can be installed on multiple computers allowing you to have, for example, one copy installed on your desktop and one copy installed on your laptop. This means that I can leave my desk and take my laptop with me and still be able to answer my phone. The softphone integrates with Outlook, so I don't have to duplicate all my contacts into another piece of software. This saves so much time and makes life so much easier.

Cons

Missed calls are not registered on the soft phone in a timely manner. If I have a missed call, the soft phone may not show it for a few minutes or for a few hours. Their is no app for Windows 10 mobile and no app for Windows 10 (besides the standard Windows OS application). Having a native UWP would be a great option for RingCentral Soft phone installs are limited to two devices, so I can't install...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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RingCentral Phone System

Reviewed 5 years ago
Pros

- Good call quality. Since it's VoIP, I was worried about call quality and dropped calls - but we've had RingCentral almost 2 years and I've never had an issue. It's all dependent on your internet connection, so if your internet is not great, then RingCentral probably isn't the best option for you. - Once you get the hang of it, it's easy to manage accounts and set up new users. - Great if you don't have a receptionist, or if most of your employees work remotely. You can have physical phones, as well as and app so that employees can use their cell phones. - Much cheaper than most standard phone carriers. - Fax option is great, you don't have to have a real fax machine - just a scanner.

Cons

- Implementation wasn't hard, but their administrative account is not the most user friendly. There are a ton of settings options, and if you don't use the phone system exactly how RingCentral assumes you will, it can take a while to configure your way and get around certain defaults. - Customer service is about what you'd expect - only a call center with agents that are hard to understand. Luckily we only needed customer service during implementation, we haven't had any issues since. - Employees will need to be trained, you can't just hand them the phone and account and tell them to run with it. One older employee had an extremely hard time with faxing - couldn't get over the fact that there wasn't a real fax machine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Expensive but Useful

Reviewed 4 years ago

I use RingCentral in our business every day. I can easily determine who has called during the past 60 days, and how often. I can also evaluate how many calls I'm missing, and I have the capability to quickly reference all of those calls that need to be returned. This software is a bit pricy, but if they could incorporate a better data function for customers it would be more than worth the cost.

Pros

RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

Cons

There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RingCentral is perfect for our business!

Reviewed 2 years ago

Overall RingCentral is fast, reliable, and offers tons of great features. I would recommend to anyone.

Pros

RingCentral offers tons of options including various call handling capabilities, text, fax, video chat and mobile/desktop app. The call handling and mobile app have been the best features for us. We can call from our mobile with our work phone number and not have to give our our personal cell numbers. After hours, if a client has an emergency, the call handling directs the call to our apps.

Cons

We don't have many complaints about the software/service. Cost would probably be one of our only complaints. It does get very expensive once you start adding lines. I guess you get what you pay for though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Digital Calls at your fingertips

Reviewed 3 years ago

up until this month everything has been great, once we found out about price change our account rep contacted us about the price which was great on their part but they did nothing to try to keep us as a customer due to our company being a long term customer. We are still in process of perhaps moving to a different service.

Pros

It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.

Cons

They recently increased their prices on lines with local numbers, the price did remain the same for digital lines so our bill is going to go up higher while other companies are offering better prices for the same services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RingCentral Office Review

Reviewed 3 years ago

Love it!

Pros

RingCentral is what we use for calls at work. It's great and easy to use for making and receiving calls. It sorts out your log and you can easily check a certain call you had and listen to it, since everything is recorded. It's easy to transfer calls from, do conference calls, and parking the call is a great feature we use when it's so busy and we need to pick up calls on queue. I love that I could...

Cons

The quality changes drastically when the connection is unstable. That's the only issue I face using RingCentral.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ring Central Desktop soft phone

Reviewed 3 years ago

Ive used Ring Central for 8 years and most of that time its been perfect service. I have had some spotty quality of service issues, mostly related to my equipment and they have been great at troubleshooting whether it is their settings or my router settings that need to be updated.

Pros

The Ring Central desktop soft phone allows me to phone, fax, text, initiate voice conference calls or video meetings, and more functions I still haven't used. The platform is stable, it is easy to configure, it has excellent telephone support and it is has a very competitive price. I use a plantronics headset and have been using Ring Central for 8 years.

Cons

A couple of basic enhancements to better manage conference call access codes that have been requested on their website for the past 7 years have still not been implemented. Their product support team expects me to be able to spend an hour on the phone every time they call and try to cancel the ticket if I don't take their call immediately. But overall they have provided in depth network troubleshooting support when I have had occasional quality of service issues (robotic sounding calls).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super Powerful System

Reviewed 2 months ago

My overall experience has been excellent. Same goes for all of our clients that have switched over as well. No complaints.

Pros

Support system is great. Hardly any down time whatsoever. Also very price competitive. Strongly recommend this system to any organization looking for a highly reliable VOIP service.

Cons

Like with any new phone system, there will be a learning curve but Ring Central has a great support and training system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent cloud phone system for small business!

Reviewed 4 years ago

Seamless phone integration across multiple offices, a greatly reduced cost, and higher reliability and redundancy.

Pros

Ring Central is extremely easy to use and set up. Reliability is second to none and it has allowed me to seamlessly integrate our corporate phone system across three offices spread out around the country. The online and desktop experience is superb and well-liked by all employees. The app for smartphone makes it very easy to use your mobile device just like the desk phone and you can call all internal...

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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A little clunky but good overall especially for smaller businesses

Reviewed a year ago

I don't think it quite makes the grade if you are considering this for enterprise software, but if you are a small business, it's definitely a good platform. It's simple, plain and easy to use. When software integrations are important (such as calls being synced directly to calendars and such, the platform is lacking, when compared to other platforms. Overall, smaller businesses without all the cross-platform integrations will find value, but larger companies aren't going to get the ROI they need out of this.

Pros

the platform is pretty easy to navigate, it's kept simple. The options are simple and straightforward, no excessive features to just get in the way of what you need. That's not to say it doesn't have additional options, but the ones they do have out of the box are sufficient and not overwhelming.

Cons

It seems they are constantly having issues that affect your own schedule, specifically being down often. Not just disconnecting from your in-progress calls, but down altogether. Also, they will try to charge you for every little feature they can, things like call forwarding should be OOB, not a premium feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Office Tool while working at home or anywhere

Reviewed 4 years ago
Pros

I am from the philippines and as a Virtual assistant we need to call businesses at the United States. Ring central provides your own work phone number both web based and desktop tool that you can install in your Pc or laptop. With this tool,calling our leads was easy providing us better results and more sales. The quality is good and connection is stable. They number that appears to them would be a US number. Aside from their great voip, they have ring central meetings which i use when i do a sales presentation to my clients. Connection is good and they can see ny screen clearly without compromising thevoice quality. Recording the presentation is also a great feature which we save for upcoming trainings of new agents. Great customer suppport and client service is commendable.

Cons

The cost is much higher compared to other voips. Some features have additional cost. You can not choose only the voip to pay lower. Glip and ring central meetings are included in the

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Good Service

Reviewed 4 years ago

It helps me with my sales, I could not work without this software.

Pros

I like the ability to install in the Desktop App, Cellphone and even on my tablet. The fax feature is very simple, its just the number@rcfax.com, other service use very long fax email in order to send by email, you can print directly to fax, or fax from Desktop App. I can send Pictures from the Desktop App and from Mobile App, this is very useful for my work. They had a promotion for a fee Headset and they delivered. I have used the service for a couple of years already and experienced only one downtime for an hour or two, so very reliable. The cost is higher than most of the other providers. But, I guess its worth it.

Cons

I always get confused with the settings, it is not very easy to get the actual system going. I have experienced some glitches where the app does not open on the desktop, I have to call myself once, then the app stays open after that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Phone Service for Any Sized Organization

Reviewed 3 years ago

I have used RingCentral for almost 15 years with no significant outages or issues in that time - and with fully integrated voice features, texting, and audio - video conferencing bridges built into the service my complete Unified Communications is in one fixed price monthly bill. I couldn't be happier with either the product, the service, or the support I've received.

Pros

An incredibly flexible product that is easy to program; with features from interactive menus to full call center capabilities, RingCentral can scale from single-line businesses to supporting organizations with thousands of lines in hundreds of locations. No on-premise equipment needed other than desk phones, this fully Voice over IP (VoIP) service is completely managed from a web portal for provisioning users, managing their services, voicemail, etc.

Cons

Enhanced Caller ID (with name) should be available on all levels of service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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RingCentral makes staying connected work

Reviewed 4 years ago

RingCentral VoIP has left a lasting impression on me as it will definitely be my go to whenever working for another company that uses anything else or if I start a company on my own.

Pros

I used RingCentral on the job for answering support calls. The best part about RingCentral are the features it provides. I specifically enjoy the abilities to easily forward calls to my cell phone and to ring out if I'm using a mobile device to make the call. These services made days working from home ten times easier and looking at competitors they don't nearly have as many features.

Cons

RingCentral is expensive. From time to time you also get calls where the other recipient can't hear you, which I'm sure is common in most VoIP services. The cons are rather minimal and while I tend to mention price a lot in reviews I don't usually see it as that big of a factor outside of what your company can afford. Using some of the best services usually cost a bit more to the competition.