RingCentral Pricing, Features, Reviews & Comparison of Alternatives

RingCentral Reviews

RingCentral

The full-featured cloud business communications solution

4.35/5 (20 reviews)   Write a review
   21 people use this
29,820     34,509
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Who is RingCentral For?


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RingCentral Screenshots (6)

RingCentral screenshotRingCentral screenshot: Main Screen: iPadRingCentral screenshot: On iPadRingCentral screenshot: RingCentral on iPhoneRingCentral screenshot: On iPhone RingCentral screenshot

RingCentral Pricing

Starting from: $19.99/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

RingCentral Office™ from $19.99 per user
RingCentral Professional™ from $9.99 per user
RingCentral Fax from $7.99 per user

30 Days Free Trial

View Pricing Plans

Key Features of RingCentral

  • Toll-free numbers
  • Voicemail, Voicemail to Email
  • Local numbers
  • Box, Dropbox, Google Drive Integrations
  • Directory listings
  • Internet Fax; CloudFax; Cloud PBX
  • VoIP service
  • Always on service
  • Caller ID
  • Microsoft Outlook Integration
  • Softphone
  • Salesforce Integration
  • Business SMS
  • Answering rules
  • Unlimited calling
  • Call forwarding
  • RingCentral Mobile App for iOS, Android, Blackberry
  • Call screening
  • Conferencing
  • Auto-Receptionist

RingCentral Overview

RingCentral securely delivers quality voice, fax, text and conferencing for businesses, regardless of size, locations, devices, or budget. Easier to manage and more flexible than legacy, on-premise PBX phone systems, the cloud business communications solution adapts to the unique needs of each business; works across multiple locations, with desk phones, softphones, smartphones and tablets; and integrates with other cloud applications. It scales instantly as the customer grows—without unnecessary hardware and maintenance expenses at purchase or over the life of the system. RingCentral’s unique click/tap interface empowers end users, reduces IT workload, and increases productivity and user satisfaction.
  www.dpbolvw.net

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Canada, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Benefits

Benefits

Flexibility

RingCentral offers the most flexible communications platform that adapts to your business needs.
Set up, manage and access your business phone system from anywhere, using any smart device or via the web

Systems are a robust solution that easily scale as businesses grow.

Optimize Communications

It’s easy to optimize with a cloud communication solution that makes it easier to connect to customers, partners, vendors, and employees.

RingCenrtal eliminates the need for multiple business numbers with integrated voice, text and fax.

Seamlessly integrate your cloud communications with other cloud business applications, including Microsoft Outlook, Box, Dropbox and Google Drive.


Productivity

Productivity increases because admins can quickly and easily manage locations, users and devices with clicks or taps, from anywhere.

You can set up a cloud communications platform for your business in a fraction of the time of a PBX.

Empower users to control their own settings and make changes instantly, further reducing the burden on IT.

Best Value

A rich cloud communications solution constitutes the best value.

Reduce your total cost of ownership with zero upfront or ongoing hardware maintenance costs.

Enjoy simple, all-inclusive pricing with zero set up, support or on boarding costs.

RingCentral Reviews & Ratings

User ratings

(14)
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(1)
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Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

Not happy with RingCentral - Looking for another provider

Verified Reviewer  14th of March

Jim Donnell, Entrepreneur, Information Architect, Leader
We've been with RC for over 3 years. Frankly I've never been totally happy with their solution or customer service though that has gotten better over time. My biggest complaint with RC is that they removed a feature that was absolutely critical and replaced it with something worthless. I used to be able to display the CALLED NUMBER plus EXTENSION pressed which meant that I could set different ring tones on my phone for different extensions. They changed the system to offer the calling number plus extension which is worthless because I receive sales and support calls from people whom I have never talked to all the time. I've asked that they add back this feature MANY MANY times and I'm completely ignored. For that reason alone I'm looking for another solution. Our company is growing and I'm tired of pouring money into Ring Central when they apparently don't care about us.

Pros: They support complex business rules, call routing, etc.

Cons: System is complicated to set up. Their desktop soft phone is buggy and they don't listen to their customers. I seem to miss calls frequently - my phone doesn't ring but someone leaves a voice message. This happens with my other employees as well. None of us are happy with RingCentral.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

RingCentral - Cutting Edge Cloud Based VOIP System

Verified Reviewer  25th of November, 2015

Jeff Ryan, Business Owner
We have used a cloud based VOIP system for many years and switched to RingCentral nearly 3 years ago now. We have been very happy with the service and features of this application. The software support for the application includes a Desktop App that allows you to use your computer as a communication device and message center, a Google Apps extension that works very well with Gmail, Google Calendar etc. The support for Android and iPhone devices is also very robust allowing your staff to use their own phones as company extensions. I doubt you would find a provider more plugged into the mobile world than RingCentral. Our office uses the service on both traditional VOIP handsets as well as the other software options on smart phones and desktops. This is a great solution for organizations with multiple locations or mobile employees. Highly recommended.

Pros: Software support for multiple devices and computers. Good tech support Very Flexible setup.

Cons: Can be costly depending on number of users and feature set desired.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Ring Central blows the others away!

Verified Reviewer  27th of October, 2015

Stephanie Martin, CEO Exigo Group, CompTIA PAC Member, "Born in the Cloud" Integrator
I am a cloud software systems integration and consulting firm with a select portfolio of vendor partners/platforms. I hand-pick, test and evaluate ALL our cloud platforms before recommending to our clients. I've tested MANY telephony solutions and bar none, Ring Central exceeds in performance, stability, user interface, integration w 3rd party platforms, price and more. I have hosted live web calls from my car on a mobile phone and screen shared with attendees located globally and have never had such flawless audio and streaming functionality as Ring Central. The mobile applications are beautifully designed, easy to use, and features that perform better then one typically expects! I also use Ring Central as our company telephony and meeting solution with full Google and CRM integration enabled. Love love love everything about this vendor and the amazing platform they developed. And a bonus......the account representatives and support teams I work with at RC are beyond great, friendly, knowledgable and fast to respond.

Pros: Web meetings are consistently stable, no audio issues, no connectivity challenges or dropped meetings. Audio is crystal clear. IVR and call routing is simple to deploy. Can't say enough about the features! Oh, LOVE the Chat feature and seamless fax functionality!

Cons: Would love to see more global expansion however, since partnering with Ring Central I have witnessed over 10 new countries added so I know they are on it :)

Rating breakdown
Value for money
Ease of use
Customer support

Time used

6-12 months

Great Scalable VOIP App

Verified Reviewer  21st of September, 2015

William Avon, LUTCF, Leveraging Financial Services, Insurance and Income Generation Programs for Asset Protection and Financial Growth
Since moving to RingCentral we have been able to increase our level of customer service. They have an easy app for mobile devices, PC desktop phones, IP phones and dashboard to control the entire system.

Pros: Easy to use. Additional apps to communicate on mobile devices. Phones forward and ring multiple extensions with ease. Very scalable. Full Virtual PBX system. Easy to add remote "staff" to your environment.

Cons: Support is in the Phillipines. Sometimes it lacks quality, but if you request a dedicated account rep, the service can be very good.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

This is by far the best Cloud Phone System!

19th of March, 2014

Steven Fleming
We have been with RingCentral for over 2 years now. Before going with RingCentral, we began evaluating a few other providers. To get over 100 users on a new phone system requires planning as well making sure that we will never experience downtime. I have to admit that RingCentral specialist who worked with us on the project was very knowledgeable and his experience made our transition to a cloud solution seamless. Aside from all the great features they provide, the most popular that everyone here raves about is their mobile app with SMS and Conferencing. By far, this is the best solution on the market.

Amazing Product!

14th of March, 2014

Albert Tan
We have been with them for over 3months now. After doing some research, we decided to test RingCentral, 8x8, Nextiva and ShoreTel. After the initial test, we realized that the RingCentral interface and quality was much better than the rest. Based on pricing and functionality, no one else came close. I have been referring everyone to them and am excited for all the exciting features that they are releasing.

Pros: Pricing, Service, Quality and Functionality

Cons: None so far

Be Prepared for Headaches

13th of March, 2014

MKM
We have used RingCentral for 2-3 years now with a very simple configuration...ring two phones at the same time, then ring a third phone if the first group doesn't pick up. If RC was a stable and reliable platform it would be pretty awesome. However, a very conservative estimate of the time we've spent with their technical and customer service over that time would exceed 30 HOURS fixing bugs, problems, glitches, or whatever you want to call them. Settings change arbitrarily, and it's a nightmare often times when they apply software updates. There has been very few options for competing providers thus far, however it appears there are a couple of alternate providers now which we intend to try. Caveat Emptor, and get ready to spend lots of time on hold and going over the same trouble shooting steps over and over and over....

Pros: Cool features when it works as designed.

Cons: Rarely works as designed for more than a few days or weeks before something glitchy starts to degrade the system performance. You WILL spend a lot of time with their reps trying to figure out why your system stopped working properly.

Love RingCentral!

27th of November, 2013

John Gray
Been with them for over a month now. Have nothing but great things to say.

Pros: Amazing Service and Features

Just what my business needs!

10th of September, 2013

Ed Garmin
We are a growing design firm and I am very pleased to know that RingCentral can adapt to our business' ever-changing communication needs. Their service is packed with features that are not only functional, but also make sense for your business phone needs. I'd happily recommend RingCentral to every business looking for such a great telephone service!

don't need a technical guy to get it up

5th of September, 2013

Charlie
I am impressed with how easy it is to use RingCentral. I don't need a technical guy to get it up for my business. It has been amazing and I have never had any bad experience so far. And it gives my business a very professional image. I love it!

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  • · Working hours per user
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FAQs for RingCentral

Below are some frequently asked questions for RingCentral.

Q. What are the main features of RingCentral?

RingCentral offers the following features:

  • Toll-free numbers
  • Voicemail, Voicemail to Email
  • Local numbers
  • Box, Dropbox, Google Drive Integrations
  • Directory listings
  • Internet Fax; CloudFax; Cloud PBX
  • VoIP service
  • Always on service
  • Caller ID
  • Microsoft Outlook Integration
  • Softphone
  • Salesforce Integration
  • Business SMS
  • Answering rules
  • Unlimited calling
  • Call forwarding
  • RingCentral Mobile App for iOS, Android, Blackberry
  • Call screening
  • Conferencing
  • Auto-Receptionist

Q. What type of pricing plans does RingCentral offer?

RingCentral has the following pricing plans:

Starting from: $19.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of RingCentral?

RingCentral has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does RingCentral support?

RingCentral supports the following languages:

English

Q. What type of pricing plans does RingCentral offer?

RingCentral has the following pricing plans:

Free Trial, Subscription

Q. Does RingCentral support mobile devices?

RingCentral supports the following devices:

Mac, Windows, Web-based

Q. Does RingCentral offer an API?

Yes, RingCentral has an API available for use.

Q. What other apps does RingCentral integrate with?

RingCentral integrates with the following applications:

ServiceNow, Zendesk, Desk.com, Dropbox, Salesforce Sales Cloud, Microsoft Office 365, Box, Google Apps for Work, Microsoft Outlook

Q. What level of support does RingCentral offer?

RingCentral offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Top comparisons

GetApp users often compare RingCentral to these alternatives:

  1. RingCentral vs Grasshopper
  2. RingCentral vs 8x8
  3. RingCentral vs Nextiva
  4. Jive vs RingCentral
  5. RingCentral vs Phone.com


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