RingCentral vs Talkdesk Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

David Kraus

Efficient and Effective

2019-03-19

Pros

Since switching from RingCentral to TalkDesk we have found that we are exceeding our SLA's on a day-day, week-week, basis.

Cons

When we first started using TalkDesk we were unable to implement a pre-que (a 30 second heads up before the call) on top of our greeting. We were able to solve this through integration with Slack notifications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Talkdesk Reviews
Talkdesk
The world's leading cloud-based contact center software.
Read more