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Ringio

Intelligent sales call handling with native CRM integration

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Ringio Reviews

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6 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ring.io for our Call Center

Reviewed 2 years ago

[SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior at customer service.

Pros

In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that...

Cons

I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Onboarding was seamless!

Reviewed 3 years ago
Pros

We use Zoho as our CRM and this product is FULLY integrated with Zoho (no other software (zapier, etc) needed. My team can Power Dial through lead lists in Zoho, and we have workflows (set tasks, set appts, send emails) auto triggered based on each type of disposition, call recording, local number and free two-way texting (in beta). Customer support did an amazing job easily onboarding us, and conveying the features and benefits in an easy to understand way. And then, he setup our solution (both Zoho and Ring.io). Excellent experience.

Cons

The UI could be "prettier" with more colors and easy call to actions. However, it does the job just fine!!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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There is no phone app

Reviewed 3 years ago

Fix it or we’re leaving too.

Pros

Good features. Except...there’s no working phone app with all new phone iOS. Garbage advertising.

Cons

They won’t (we spoke to them) update the phone app so it would work on 64 bit. Why advertise having an App when you actually do not.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Local Presence

Reviewed 2 years ago
Pros

Great Ring Local feature that gives you a local area code when you call. Love the click to dial also

Cons

Sometimes calls drop, but its rare and to be expected

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Click to dial from SFDC

Reviewed 2 years ago
Pros

Local area codes and click to dial fuctionality for any #

Cons

you have to make a new call everytime instead of a session

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Would not recommend this

Reviewed 5 years ago

We switched our business to Ringio and have been disappointed. They advertise that they integrate to highrise CRM but it seldom works or recognizes calls. Phone works when it wants and has many issues. I wish we have never switched to this company. We even purchased our IP phones from them to avoid having issues and it is still VERY BUGGY. AVOID THIS ISH WE COULD HAVE.

Pros

No pros were added to this review

Cons

Apps don't work, drops calls, fails very buggy