Sabienzia Pricing, Features, Reviews & Alternatives

Sabienzia

Cloud-based contact center software

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Sabienzia overview

What is Sabienzia?

Sabienzia is a cloud-based contact center software designed to help businesses streamline customer service operations across multiple communication channels. Features include remote access, performance metrics, team collaboration, automatic call distribution, and data management.

The application allows supervisors to prioritize calls based on the caller’s location, manage waiting queues according to available resources, and perform skills-based routing of incoming calls. Support teams can monitor call queues, control availability statuses, analyze ongoing interactions, and forward or hold calls based on requirements. Administrators can set up businesses hours, configure interactive voice response (IVR) menus, and activate private phone lines for users.

It allows agents to add callers to the blacklist by tagging them as spam and record calls for monitoring purposes. Sabienzia also helps managers provide live coaching to employees through call whispering, grant role-based access to users, and collect feedback from clients. The software offers integration with several third-party applications including Zendesk, Salesforce CRM, and Freshdesk.
sabienzia.com

Pricing

Starting from
€10/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

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M
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Interactive Dialogue Platform - English
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Sabienzia reviews

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Sabienzia pricing

Starting from
€10/month
Pricing options
Free trial
Subscription
View Pricing Plans

Sabienzia offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing details are outlined below:

Starter: €10/month/user for up to 10 users plus minutes
Professional: €19/month/user (annual billing) or €19/month/user (monthly billing) plus minutes
Custom: Please contact Sabienzia Technologies for more details.

Sabienzia features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Call Monitoring
Call Recording
Call Routing
Collaboration Tools
Data Import/Export
IVR / Voice Recognition
Mobile Access
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Chat/Messaging (204 other apps)
Communication Management (184 other apps)
Contact Management (223 other apps)
Customizable Branding (141 other apps)
Live Chat (186 other apps)
Video Conferencing (173 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Sabienzia

Key features of Sabienzia

  • Agent Interface
  • Automated Routing
  • Interactive Voice Response (IVR)
  • Knowledge Base
  • Multi-Part Conferencing
  • Quality Management
  • Queue Management
  • Reporting/Analytics
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Workforce Management
View All Features