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SendGrid vs BroadVoice Cloud PBX Comparison

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Overview

Category Leaders

Twilio SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email...

Broadvoice b-Hive is everything you need and anywhere you want to go! Untether your team from their desk phones and give...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

14.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

274

147

34

20

33

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.6

5

4

3

2

1

22

4

0

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The cost benefit is very good and the free plan is very functional. It has excellent usability and performance and facilitates the management of multiple domains.

AF

ALEXANDER F.

The best part is the statistics you receive following an email campaign, you can view what % of users opened the email - superb for marketing.

AR

Anonymous Reviewer

It has a really good transactional API and the dynamic template is nice and easy to use. Ruby gem for SendGrid is good as well.

SK

Suman K.

Pros

Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice.

JB

Jennifer B.

They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice.

JW

Jason W.

It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful.

KS

Kate S.

Cons

I tried for 2 weeks to get in touch with them (trouble tickets, emails, and phone calls) and never got a reply to anything. This is a TERRIBLE company to do business with.

DK

Daniel K.

Service is terrible lodged a customer service request replied quickly with useless information then didn't hear from them for 4 days.

TB

Tony B.

When complaining to Sendgrid I spoke with several people who were empathic to my frustrations about the program no longer working as it should.

CW

Charles W.

Cons

The team we were assigned were all but unresponsive and clueless their customer lives in the midwest (not CA -- shocker, right?). We would contact them because we were unable to put our calls on park.

TR

Tam R.

Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems.

DS

Derrick S.

I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.

DK

Donald K.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features66
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Audio / Video Conferencing
  • Auto-Responders
  • Automatic Call Distribution
  • CAN SPAM Compliance
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Catch-all Server Detection
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Recovery
  • Delivery Tracking
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Directory
  • Engagement Tracking
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Image Library
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • List Management
  • Live Chat
  • Location Tracking
  • Mailing List Management
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Ring Groups
  • Role-Based Permissions
  • Routing
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Search/Filter
  • Signature Management
  • Simple Mail Transfer Protocol (SMTP)
  • Single Email Verification
  • Spam Analysis
  • Spam Blocker
  • Subscription Management
  • Syntax Check
  • Team Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Unsubscribe Database
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • WYSIWYG Editor
  • Whitelisting/Blacklisting
  • Total features79
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Audio / Video Conferencing
  • Auto-Responders
  • Automatic Call Distribution
  • CAN SPAM Compliance
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Catch-all Server Detection
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Recovery
  • Delivery Tracking
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Directory
  • Engagement Tracking
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Image Library
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • List Management
  • Live Chat
  • Location Tracking
  • Mailing List Management
  • Meeting Management
  • Message Personalization
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Ring Groups
  • Role-Based Permissions
  • Routing
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Search/Filter
  • Signature Management
  • Simple Mail Transfer Protocol (SMTP)
  • Single Email Verification
  • Spam Analysis
  • Spam Blocker
  • Subscription Management
  • Syntax Check
  • Team Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Unsubscribe Database
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • WYSIWYG Editor
  • Whitelisting/Blacklisting

Integrations

  • Total integrations214
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM