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SendGrid vs Mailjet Comparison

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Overview

Category Leaders

Twilio SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email...

Send, track and deliver both marketing and transactional emails with Mailjet. Our cloud-based infrastructure is unique and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

14.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

545

5

4

3

2

1

290

162

37

21

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.3

346

5

4

3

2

1

209

84

21

12

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

It has a really good transactional API and the dynamic template is nice and easy to use. Ruby gem for SendGrid is good as well.

SK

Suman K.

What I love the most about, Sendgrid emails is that they are not spammed when they reach their target's mail box and are always marked as important.

AW

Andrew W.

The built in tracking is quite nice and they make it very easy to configure. Knowing not only opens/clicks but unique values was great.

AR

Anonymous Reviewer

Pros

It is easy to use, it just works, it's easy to set up, it provides awesome verification of my mail reaching its destination, I will continue to be a happy Mailjet user for years to come.

JB

James B.

Mailjet is easy to set up and comes with a good delivery system. It also helps in achieving good open click through rates.

AR

Anonymous Reviewer

I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc.
AvatarImg

atul s.

Cons

I tried for 2 weeks to get in touch with them (trouble tickets, emails, and phone calls) and never got a reply to anything. This is a TERRIBLE company to do business with.

DK

Daniel K.

Service is terrible lodged a customer service request replied quickly with useless information then didn't hear from them for 4 days.

TB

Tony B.

When complaining to Sendgrid I spoke with several people who were empathic to my frustrations about the program no longer working as it should.

CW

Charles W.

Cons

Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this to the pandemic.

JH

Jack H.

This is the reason why I didn't expect charges for the next 12 month but I was charged twice already. This is a bug, issue, error in MailJet billing system.

AI

Arsen I.

Some problems in the implementation with api system. The errors were not totally clear.

IH

Ismael H.

  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features66
  • AB Testing
  • API
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audience Targeting
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Catch-all Server Detection
  • Chat/Messaging
  • Click Tracking
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Recovery
  • Delivery Tracking
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Geolocation
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture
  • List Management
  • Location Tracking
  • Mailing List Management
  • Message Personalization
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SMS Messaging
  • Search/Filter
  • Signature Management
  • Simple Mail Transfer Protocol (SMTP)
  • Single Email Verification
  • Social Media Integration
  • Spam Analysis
  • Spam Blocker
  • Subscription Management
  • Syntax Check
  • Team Management
  • Template Management
  • Third Party Integrations
  • Unsubscribe Database
  • WYSIWYG Editor
  • Whitelisting/Blacklisting
  • Workflow Management
  • Total features57
  • AB Testing
  • API
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audience Targeting
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Catch-all Server Detection
  • Chat/Messaging
  • Click Tracking
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Recovery
  • Delivery Tracking
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Geolocation
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture
  • List Management
  • Location Tracking
  • Mailing List Management
  • Message Personalization
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SMS Messaging
  • Search/Filter
  • Signature Management
  • Simple Mail Transfer Protocol (SMTP)
  • Single Email Verification
  • Social Media Integration
  • Spam Analysis
  • Spam Blocker
  • Subscription Management
  • Syntax Check
  • Team Management
  • Template Management
  • Third Party Integrations
  • Unsubscribe Database
  • WYSIWYG Editor
  • Whitelisting/Blacklisting
  • Workflow Management

Integrations

  • Total integrations213
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations124
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Mailjet logo

Mailjet

Reliable email-sending platform

Reviewed 3 years ago
Pros

Email deliverability and UI for creating templates is user-friendly. Also, the cost structure is friendly for startups and small businesses.

Cons

The setup wasn't very straightforward, especially to competitors such as SendGrid.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mailjet logo

Mailjet

Improved our email delivery massively!

Reviewed 3 years ago

Very positive, compared to sendgrid your support is very understanding and don’t seem to send out one fits all reply’s.

Pros

Before mailjet we struggled with our email distribution ourselves so looked for solutions like sendgrid but just couldn’t integrate all our systems flawlessly. When we discovered mailjet it was like a dream come true we had 1 issue with 1 system out of 14 but the mailjet support team were able to help iron it out.

Cons

It would be good to see the contents of emails sent via mailjet through the stats board.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mailjet logo

Mailjet

Misleading SMTP Relay

Reviewed 3 years ago

At the basic - paying - account level responses only by email. It was soon clearr they did not want my business. Vastly inferior to other services such as SendGrid

Pros

When it worked it worked. The ability to certify and permit specific senders on my account.

Cons

Sending suspended arbitrarily based on suspected spam. When email was verified by us as not spam we were told that Mailjet is not for inter-company/"personal" correspondence. We were looking for an SMTP service that could handle ALL our email and flag suspicious use (E.G. a sudden increase in email volume from a particular account indicating that the sender had been hacked and compromised). They are only interested in "transactional" and campaign email

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Mailjet logo

Mailjet

Steer clear if you're looking to send a large volume of emails

Reviewed 3 years ago

Overall, if you want to send a little bit of email with webhooks and api calls, this will work. If you're sending large scale campaigns, it could ruin your email list size because of the lack of functionality around reengagement campaign parameters.

Pros

The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

Cons

MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't. MailJet won't let you get that data. They also blacklist your softbouncing emails in the background and limit the characters in subject lines.

Vendor response

Hi - thanks for your feedback. Please feel free to send us an email to contact@mailjet.com and we'd be happy to look into your account. In the meantime, we apologize for any inconvenience. Our platform and API is designed to handle higher volumes and as long as our Sending Policy is adhered to, we will be able to address any of your issues. Thanks again, the Mailjet team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mailjet logo

Mailjet

Best of two worlds

Reviewed 3 years ago

As mentioned before, it handles email send-outs magnificently in combination with drip-campaigns. We had an issue in the time before we used MailJet when someone mis-used our SaaS by hijacking our invitation flow to send spam. MailJet would have prevented this, as they monitor any undeliverable emails and automatically blocks send-outs. Also, the MailJet free tier is veery generous.

Pros

I've used both SendGrid and MailChimp in the past, but I have to say MailJet nails both email drip campaigns and SaaS email send-outs (like Sign-up, Forgot password) magnificently. This allows us to run our SaaS application using MailJet, and automatically handle drip campaigns for Patch updates and Newsletter without using CSVs to move subscription lists between systems. One-stop shop for email.

Cons

The previous campaign flow was a little counter-intuitive in terms of UX, but this has now been fixed since a couple of months.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mailjet logo

Mailjet

Amateur, Not Knowledgeable Support. Unpolished App.

Reviewed 6 years ago

I've used a dozen email-related services from mailchimp to mandrill to sendgrid, mailgun, sendwithus, persistiq, google apps, etc. Always found their support teams helpful and knowledgeable. Not with these guys. Irrelevant copy paste answers, repetitive questions, no understanding of safe email policies, arbitrary decision. Go ahead and try their service to experience this first hand ;-)

Pros

The idea of their tool is good. Merging transactional & marketing and letting you save newsletters

Cons

Really horrible customer service. Their team doesn't even understand the basics. App much clunkier on the inside than their website looks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mailjet logo

Mailjet

MailJet better than Most

Reviewed 4 years ago

Overall, it changed my life for the better. I have a newsletter that I send out to almost 5,000 weekly. Mailjet has earned me new business, makes it EASY to create my newsletter. I haven't mastered segmentation yet, but, out of all the other platforms. Mailjet took me to a higher level with better "reach". I would recommend this to anyone that truly wants to increase their marketing exposure.

Pros

For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places

Cons

I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mailjet logo

Mailjet

We've had multiple problems with Mailjet cutting us off or going down but like the ability to search

Reviewed 5 years ago
Pros

Ability to search by email address to see the list of emails sent. What's great is that it shows the email subject and status so you can show what was sent, when and when it was delivered. The hooks are ok

Cons

Very manual process to get someone unblocked and can be slow. If they are blocked, you still get charged for the email. The email doesn't get queued, so it's lost... We've also had a problem with our server config so that it sent thousands of email requests to an email address that didn't exist (the mx record didn't even exist!!). We didn't receive an alert of this and got charged hundreds of pounds. We note that with SendGrid we can just click a button to unblock someone. Saves so much time and makes our clients happy. We're considering swapping to be honest; but they don't show the email subject