SendGrid vs Mailchimp Transactional Email Comparison

Overview

SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems....

Mailchimp Transactional Email (formerly Mandrill) is a scalable and affordable email infrastructure service, with all the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

233

128

25

9

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.5

(57)

5

4

3

2

1

32

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

On the basis of our 0 out of 10 experience with Customer Support for a question that competitors answered successfully within days, they didn't win our business.
The best part is the statistics you receive following an email campaign, you can view what % of users opened the email - superb for marketing.
It has been a solid service. There have been a few times I've had to get in touch with customer service for some help, and they were responsive and helpful.

Pros

I like that my developers can take care of it and it doesn't have issues like other systems might. It's nice to have peace of mind with my emails.
Mandrill is a great, flexible transactional email service provider. Compared to others, it is very user friendly.
The report is just amazing to use, you can filter by api key, making it possible for you to know which of your websites is sending more email.

Cons

This is what they do when they decide you have violated their rules. They will not tell you what you did.
This has been for invoices and payslips which are highly sensitive information to be missing or duplicated. It's made us look like fools repeatedly and our clients are furious.
We haven't had a response to urgent requests for over 4 days and our clients are furious.

Cons

Seems somewhat costly for what it does. Searching through sent email will throw a "504 Gateway Timeout Error" a LOT.
I have used it before they required a MailChimp account and that is too bad that you need a MailChimp account to use Mandrill now.
It charges for the number of contacts and the sending of emails sent, which can make the service considerably expensive.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features43
  • A/B Testing
  • API
  • Alerts / Escalation
  • Assessment Management
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Click Tracking
  • Contact Management
  • Content Management
  • Custom Fields
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Delivery Tracking
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Geolocation
  • Labeling
  • Mailing List Management
  • Monitoring
  • Permission Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Rich Text Editor
  • Role-Based Permissions
  • Spam Analysis
  • Subscription Management
  • Template Management
  • Two-Factor Authentication
  • Unsubscribe Database
  • Usage Tracking
  • Total features5
  • A/B Testing
  • API
  • Alerts / Escalation
  • Assessment Management
  • Automatic Notifications
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Click Tracking
  • Contact Management
  • Content Management
  • Custom Fields
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Delivery Tracking
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Geolocation
  • Labeling
  • Mailing List Management
  • Monitoring
  • Permission Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Rich Text Editor
  • Role-Based Permissions
  • Spam Analysis
  • Subscription Management
  • Template Management
  • Two-Factor Authentication
  • Unsubscribe Database
  • Usage Tracking

Integrations

  • Total integrations165
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations76
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Mailchimp Transactional Email

One of the best

Reviewed 9 months ago

It is amazing til you need support or more customization. Unfortunately you can only get it now through mailchimp, which for me, lost much of its appeal.

Pros

Mandrill used to be the go-to transactional email service. It had free plans, great and easy to use hooks and templating system. The report is just amazing to use, you can filter by api key, making it possible for you to know which of your websites is sending more email.

Cons

It is only available at a much higher cost than it used to be for MailChimp users. There is no more free plan and support has that "moody" mailchimp attitude of "we know best". I ditched it for sendgrid.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mailchimp Transactional Email

Cost effective transactional email

Reviewed 2 years ago
Pros

A transactional email server is setup within minutes and available for you to send out content to your distribution list. The application provides - Graphs to show how many emails you're sending each day - What countries your sending the emails to - Open rates - Mail clients used (useful to optimise content) - Spam rates/unsubscribe rates - Great delivery rates Very cost effective.

Cons

A couple of years ago, Mandrill made it a requirement for you to have a Mailchimp subscription in order to use Mandrill. It would have been better in my opinion to keep the two applications independent, just like Sendgrid. Whilst it doesn't make the cost materially more expensive, it does mean that you have to log into Mandrill via Mailchimp which is annoying.

SendGrid vs. Mailchimp Transactional Email

See how SendGrid and Mailchimp Transactional Email stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.