SendGrid vs MessageBird Comparison

Overview

SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems....

MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$14.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

235

130

28

10

24

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

83

31

3

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

On the basis of our 0 out of 10 experience with Customer Support for a question that competitors answered successfully within days, they didn't win our business.
The best part is the statistics you receive following an email campaign, you can view what % of users opened the email - superb for marketing.
It has been a solid service. There have been a few times I've had to get in touch with customer service for some help, and they were responsive and helpful.

Pros

Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.
Their product works, it's easy to understand and their service is is amazing. Awesome people working there.
Very easy solution to implement and the support team is fantastic. Very responsive whenever I have a question.

Cons

This is what they do when they decide you have violated their rules. They will not tell you what you did.
This has been for invoices and payslips which are highly sensitive information to be missing or duplicated. It's made us look like fools repeatedly and our clients are furious.
We haven't had a response to urgent requests for over 4 days and our clients are furious.

Cons

Once someone did connect with me, she stuck with me through all questions.
Can not fault the service. No negative to be found.
Our 600$ is still stuck with them. They haven't refunded the amount at all.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features43
  • A/B Testing
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Answering Machine Detection
  • Anti Spam
  • Assessment Management
  • Automatic Notifications
  • Bulk Send
  • CRM Integration
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Chat Transcript
  • Click Tracking
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • Content Management
  • Custom Fields
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Delivery Tracking
  • Drag & Drop Interface
  • Email Distribution
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • File Transfer
  • Geolocation
  • Geotargeting
  • Knowledge Base Management
  • Mailing List Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Language
  • Multimedia Support
  • Permission Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Rich Text Editor
  • Role-Based Permissions
  • Route Optimization
  • SMS Integration
  • SMS Marketing Managment
  • Spam Analysis
  • Subscription Management
  • Support Ticket Tracking
  • Template Management
  • Text to Speech
  • Two-Factor Authentication
  • Unsubscribe Database
  • Usage Tracking
  • Total features39
  • A/B Testing
  • API
  • Activity Tracking
  • Alerts / Escalation
  • Answering Machine Detection
  • Anti Spam
  • Assessment Management
  • Automatic Notifications
  • Bulk Send
  • CRM Integration
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Analysis
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Chat Transcript
  • Click Tracking
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • Content Management
  • Custom Fields
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Delivery Tracking
  • Drag & Drop Interface
  • Email Distribution
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • File Transfer
  • Geolocation
  • Geotargeting
  • Knowledge Base Management
  • Mailing List Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Language
  • Multimedia Support
  • Permission Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Rich Text Editor
  • Role-Based Permissions
  • Route Optimization
  • SMS Integration
  • SMS Marketing Managment
  • Spam Analysis
  • Subscription Management
  • Support Ticket Tracking
  • Template Management
  • Text to Speech
  • Two-Factor Authentication
  • Unsubscribe Database
  • Usage Tracking

Integrations

  • Total integrations174
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations16
  • Dropbox Business
  • Facebook
  • G Suite
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SendGrid vs. MessageBird

See how SendGrid and MessageBird stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.